Second Line IT Support Engineer
- Hiring Organisation
- The Workshop
- Location
- Waterlooville, Hampshire, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £28,000
seeking an experienced and dynamic Second Line IT Engineer to join a busy helpdesk team, this role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within contracted service levels. They will also be responsible for remediating vulnerabilities and applying … complex incidents and requests while contributing to maintenance and project initiatives, enhancing customer platforms and services. Main Duties Handle escalated issues from first-line support that require a deeper level of technical expertise. Perform advanced troubleshooting of hardware, software, network, and system-related issues. Coordinate with third-line ...