Service Delivery Manager
- Hiring Organisation
- Amour Recruitment
- Location
- Waterlooville, Hampshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £48,000 - £55,000 per annum
both customers and engineers for our fantastic client based in Hampshire. This is a pivotal leadership role where you’ll own service performance, customer experience, and the development of their Service Desk and Specialist Engineering teams. You’ll create clarity, consistency, and confidence across service delivery, balancing operational … engaged engineering teams Owning day-to-day service delivery and SLA performance Driving a consistent, reliable, and calm approach to incidents and escalations Championing customer experience and acting as a senior escalation point Embedding effective service management practices (aligned to ISO/IEC 20000-1) Identifying and delivering ...