2 of 2 Remote/Hybrid Microsoft Jobs in Waterlooville

quality What We're Looking For Experience in a Service Desk/Helpdesk role (ideally within an MSP or IT environment) Good knowledge of Microsoft 365/Windows environments Experience using a ticketing system Understanding of basic networking concepts Strong communication skills and a calm, structured approach to troubleshooting ...

resolving first-line technical issues Providing clear updates to customers throughout the lifecycle of a ticket Supporting user administration and common troubleshooting within Microsoft 365 Assisting with joiner, mover and leaver processes Personal requirements: Previous experience in a 1st Line Service Desk/Helpdesk role Good working knowledge … Microsoft 365 administration and troubleshooting Experience using a ticketing or service management system Strong communication skills with the ability to explain issues clearly to users Calm and professional approach when handling support requests Hours: Monday to Friday 0900-1730 (with participation in an out-of-hours rota) working from ...