2 of 2 Remote Social Skills Jobs in Waterlooville

are resolved within agreed SLAs and provide timely updates to customers Carry out initial troubleshooting for hardware-related issues Take responsibility for your own and team ticket queues Required skills & experience Previous experience in a customer-facing role Strong computer … literacy; ideally with experience in retail or software support Excellent organisational and time management skills Ability to prioritise workload in a fast-paced environment Excellent customer service and communication skills (written & verbal) Confident telephone manner with the ability to explain technical issues clearly Attention to detail and ability to multitask Desired: Previous software support experience Retail sector background More ❯

roadmaps with our evolving product set Own strategic growth plans for key accounts in your portfolio Migrate existing customers onto the ClearAccept payment gateway using commercial insight and negotiation skills Maintain accurate CRM records and report pipeline updates clearly to the Account Management Lead Provide regular forecasts and performance updates including metrics, revenue predictability, and churn risk Collaborate with … and positive under pressure Experience in or interest in retail sectors such as department stores, furniture, or hospitality is an advantage Key behaviours and attributes Strong commercial awareness Excellent communication and presentation skills High levels of empathy, professionalism, and confidence in customer interactions A persuasive, consultative, and proactive approach Why join ClearCourse? Swan Retail is part of ClearCourse a More ❯