3 of 3 Customer Experience Jobs in Watford

/Lead Site Reliability Engineer is responsible for technical leadership of reliability engineering across the digital estate, ensuring high availability, performance, and resilience of customer-facing systems during both normal operation and peak lottery events. The role combines hands-on engineering, incident leadership, and ownership of the SRE improvement … CloudWatch (AWS telemetry) Grafana (metrics visualisation) Quantum Metric (user behaviour insight) Standardise: Alerting quality and signal-to-noise ratio Dashboards aligned to SLOs and customer impact Drive correlation between technical signals and user experience Automation & platform engineering Lead automation of operational processes using Terraform and scripting Improve deployment ...

partnerships, and optimising B2B sales channels. This is an excellent opportunity for someone who can hit the ground running and bring specialist gift card experience into a fast-paced retail environment. Key Responsibilities Manage and develop relationships with key gift card partners and agencies Drive B2B gift card sales … commercial initiatives Deliver actionable reporting and commercial insights Collaborate with internal stakeholders across marketing, finance and operations Contribute to ad hoc gift card and customer experience projects Experience Required Previous gift card industry experience is essential Strong business development and partnership management background Commercially minded with ...

function while leading our Retail Marketing team. This is a high impact leadership role where you'll be responsible for translating business priorities into customer focused marketing strategies that drive growth across our retail brands. You'll own the marketing strategy, annual planning process, campaign governance, budget management … impact. Alongside this, you'll lead and develop a talented Retail Marketing team, creating a high performing culture that delivers outstanding campaigns, communications and customer experiences across our symbol brands, including Premier, Londis, Budgens and Family Shopper. Working closely with senior stakeholders across Trading, Sales, Digital, Operations and Insight ...