1 to 25 of 35 Customer Experience Jobs in Hertfordshire

Here at Ocado Logistics it’s our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world – changing the way the world shops, for good. We are the beating heart of our UK business and comprise a network … of cutting-edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same. About the role We … delivering, our customers' products picked and packed and our proprietary technology operating at optimum levels. Both behind the scenes within the warehouses and across the front end of the customer experience which means we now have an opportunity for a Senior Analyst – Data Visualization to join the team. This role exists to transform complex data into compelling visual More ❯

re redefining how the world shops. With cutting-edge technology, rapidly expanding sites, and exciting new business partnerships, we’re on a mission to create a seamless and outstanding experience for our customers and partners. Our logistics network is the beating heart of our UK operations , powered by proprietary technology and a team of passionate experts. We optimise the … supply chain to deliver excellence at scale , ensuring every customer experience is seamless, every delivery is efficient, and every opportunity for innovation is maximised . We’re growing - and fast. That’s why we have multiple Senior Analyst openings across our Planning & Analytics team . We’re looking for problem-solvers, data storytellers, and strategic thinkers to help … making across our logistics and supply chain functions. During the initial call , we’ll work with you to find the best fit within the team based on your skills, experience, and career goals. What you'll be doing As a Senior Analyst , you’ll play a key role in: Driving efficiency and optimisation across supply chain and logistics through More ❯

Harry Potter Shop are the brains behind our online presence across the UK, US, and Japan. We're not just running a website, we're driving a global retail experience that brings the Wizarding World to life for millions of fans. From revenue and profit to seamless operations, we own the performance of the business end-to-end. Working … tech. This role involves executing digital marketing initiatives such as SEO, SEM, email campaigns, and social media to drive traffic and sales, as well as analysing performance data and customer behaviour to identify growth opportunities. You'll develop and implement e-commerce strategies to boost online sales and enhance the customer experience, optimise the website for usability … profit Your Role Accountabilities Regularly update product information, images, and descriptions to ensure accuracy, appeal, and consistency. Plan and execute seasonal and promotional campaigns to increase sales and boost customer engagement. Analyse customer behaviour and trends to identify growth opportunities and areas for improvement. Monitor website functionality and handle troubleshooting issues with the e-commerce platform, including technical More ❯

driven decisions, and agile financial leadership. Key Responsibilities: - Partner with Technology and Marketing Leaders to shape long-term digital growth strategies, identifying smart investments in brand, platform development, and customer experience innovations. - Evaluate digital pricing, promotional mechanics, and value architecture to unlock profitable growth across eCommerce and retail tech channels. - Lead commercial financial planning and forecasting to support … financial input into brand and digital roadmap planning, helping product and digital brand teams build strategies rooted in commercial viability. - Maintain clear insight into trading and digital performance, including customer behaviour analytics, channel performance (e.g. D2C, marketplaces), and competitor landscape shifts. - Develop robust business cases for technology investments, including platforms, tools, digital innovation, and marketing tech - ensuring returns meet … both consumer impact and financial hurdle rates. - Influence strategic decisions through compelling commercial insights, backed by data and aligned to evolving technology and customer trends. - Build and evolve advanced financial modelling tools and dashboards, enhancing speed and quality of decision-making across business functions. - Model innovation-led initiatives, particularly those that leverage technology (e.g. AI-powered personalisation, subscription models More ❯

Senior Application Support Consultant - Hemel Hempstead (Hybrid) An exciting opportunity has arisen for a talented and customer-focused Senior Application Support Consultant to join a growing team supporting a powerful ERP software platform. This role is ideal for someone with a passion for technology, a systematic approach to problem-solving, and a desire to help customers get the most … platform, ensuring timely and effective solutions. Document issues and resolutions clearly, contributing to the knowledge base. Collaborate with internal teams to escalate and resolve complex issues. Deliver an exceptional customer experience through proactive communication and empathy. Skills and Experience The ideal candidate will bring: A strong analytical and logical mindset with excellent problem-solving skills. Outstanding communication … skills, both written and verbal. A proactive, customer-first attitude and the ability to stay calm under pressure. Experience working with Accounting, ERP, or Business Management Software systems OR A degree in Computer Science, Accounting, or Business OR Strong financial knowledge and experience with management reporting. Desirable (but not essential) Experience working with SQL Server, MySQL More ❯

Senior Application Support Consultant - Hemel Hempstead (Hybrid) An exciting opportunity has arisen for a talented and customer-focused Senior Application Support Consultant to join a growing team supporting a powerful ERP software platform. This role is ideal for someone with a passion for technology, a systematic approach to problem-solving, and a desire to help customers get the most … platform, ensuring timely and effective solutions. Document issues and resolutions clearly, contributing to the knowledge base. Collaborate with internal teams to escalate and resolve complex issues. Deliver an exceptional customer experience through proactive communication and empathy. Skills and Experience The ideal candidate will bring: A strong analytical and logical mindset with excellent problem-solving skills. Outstanding communication … skills, both written and verbal. A proactive, customer-first attitude and the ability to stay calm under pressure. Experience working with Accounting, ERP, or Business Management Software systems OR A degree in Computer Science, Accounting, or Business OR Strong financial knowledge and experience with management reporting. Desirable (but not essential) Experience working with SQL Server, MySQL More ❯

of remote working combined with regular on-site collaboration. You will play a key role in designing, configuring, and supporting Dynamics 365 solutions that enhance business processes and improve customer experience across sales, marketing, and service functions. Key Responsibilities: Collaborate with business stakeholders to understand and document CRM requirements, translating them into functional specifications. Configure and customise Microsoft … and enhancement recommendations for the CRM system. Stay up to date with Microsoft Dynamics 365 updates and best practices, advising on how new features can benefit the business. Skills & Experience: Proven experience in a similar CRM Functional Consultant role, with a strong focus on Microsoft Dynamics 365 (CE/CRM) . Solid understanding of CRM principles and business … processes, particularly within sales, marketing, and customer service. Experience gathering business requirements, conducting workshops, and creating functional documentation. Ability to configure Dynamics 365 out-of-the-box features (entities, forms, views, workflows, security roles, etc.). Excellent interpersonal and communication skills, with the ability to engage effectively with stakeholders at all levels. Strong analytical and problem-solving abilities. More ❯

Workforce Planning Program Manager Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate, and engaging in exciting new business partnerships around the world-changing the way the world shops, for good. We are the beating heart of our UK business … and comprise a network of cutting-edge warehouses and offices across the country. We optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience-while delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same. About the role We wouldn … delivering, our customers’ products picked and packed, and our proprietary technology operating at optimum levels. Both behind the scenes within the warehouses and across the front end of the customer experience, we now have an opportunity for a Workforce Planning Program Manager to join the team. This role exists to drive complex business change projects across workforce planning More ❯

What do you want to search? Keyword Apprenticeship Type Location Lead Management, CX and Digital Communications Data Analyst Apprentice Lead Management, CX and Digital Communications Data Analyst Apprentice , Apply From: 27/05/2025 Learning Provider Delivered by JUST IT TRAINING LIMITED Employer NISSAN MOTOR MANUFACTURING (UK) LIMITED Vacancy Description Main Tasks & Responsibilities: Marcomms Performance Analytics: Support the Marketing … monitoring and solving stock errors, refunds and sales follow-up, and become the key point of contact for the field team and dealer queries. Monitor and report on website customer satisfaction metrics, highlighting trends and issues to the digital team. Using Adobe Analytics, become able to produce ad-hoc reporting to help explain behaviours observed in weekly website and … delivery of the Nissan Business Plan by supporting ad hoc analysis requests in the area of media performance, website analytics and lead management Key Details Vacancy Title Lead Management, CX and Digital Communications Data Analyst Apprentice Employer Description We are the Sales & Marketing Headquarters for Nissan in the UK. It is our aim to ensure that the Nissan brand and More ❯

Senior Application Support Specialist Location: Hemel Hempstead, UK About Us Intact delivers perfect-fit software solutions that elevate the businesses of our customers. Powered by our customer-focused, collaborative and innovative team of Intacters, our software is used by more than 2,500 businesses worldwide. Continuously innovating since 1992, our open and trusting environment has created lasting relationships. Intact … Intact was honoured in the Deloitte Fast 50 for the fourth year running in 2020. To stay future-focused, we are always looking for dynamic team players who are customer-focused and share our enthusiasm for technology. If this sounds like you, then come elevate your career at Intact. Scope of Role The rewarding career you are looking for … Intelligence and Supply Chain Management modules within the Intact ERP Software solution and you will be a key member of this evolving team. Working as part of the wider Customer Success Office (CSO), our mission is to provide the Support and Services required to allow customers meet their ambitions for their ERP software. Responsibilities The Application Support Specialist will More ❯

performance feedback to build commercial capability and engagement. Commercial Strategy & Execution Own the UK sales strategy and go-to-market planning in alignment with SICK's EMEA goals. Drive customer acquisition and retention across manufacturing, logistics, process industries, distribution and OEM channels. Analyse market trends, competitor activity, and customer insights to shape tactical and strategic decisions. Change Leadership … ways of working across your team and drive adoption through clear communication and coaching. Stakeholder Management Collaborate with Product Management, Marketing, Engineering, and Service teams to ensure a seamless customer experience. Report regularly to UK and European leadership on commercial performance, forecasts, and operational priorities. The Successful Applicant The successful UK Sales Manager will bring:- Proven experience in … or engineering sectors. A strong track record ofleading, mentoring, and developing sales teamsin fast-paced B2B environments. Deep commercial acumen with a data-led approach to sales strategy and customer engagement. Demonstrated experience in managing through change- whether structural, cultural, or digital. Excellent communication, negotiation, and stakeholder influencing skills. Familiarity with CRM systems, sales analytics, and digital enablement More ❯

our billing application and CRM systems. This is an exciting opportunity for someone who thrives on solving complex problems, improving critical business systems, and making a tangible difference in customer experience. You'll play a key role in ensuring the smooth operation, integration, and evolution of our billing and customer platforms - particularly HiAffinity - as well as shaping how … system and CRM, advising on best practices, enhancements, and system risks. Lead on the design, implementation, testing, and ongoing improvement of key operational systems. Collaborate closely with Technology, Transformation, Customer Experience, Finance, and Operations teams to ensure alignment with business goals. Support upgrades, vendor management, and regulatory compliance, including GDPR . Investigate and resolve complex technical issues, ensuring … refreshes, code deployments, and configuration changes across multiple system instances. Contribute to technical documentation, training, and change advisory board (CAB) processes. What we're looking for: Technical Expertise: Strong experience with HiAffinity and understanding of billing processes in the utilities sector. Hands-on knowledge of CRM integrations, SQL, and reporting tools. Experience with Jira, Agile methodologies, and ITIL More ❯

security. This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day. Job Description To provide procurement category subject matter expertise, to develop and implement Procurement category strategies that will deliver sustainable competitive advantage Globally/Regionally within the … relationships with existing Suppliers that leverage spend to reduce costs whilst delivering innovation and benefit to our business. Develop new strategic relationships with new suppliers and partners to meet customer needs and requirements. Lead cost management exercises to identify waste and drive immediate savings in external costs. Identify opportunities to exploit economies of scale (group leverage, standardization, normalisation of … suppliers etc.) Working with key stakeholders to gain an in-depth understanding of the industry and related business models is essential. The role is critical in driving improved customer experiences and reducing risk through the supply base within the categories. The role is not exhaustive, and the Company may require you from time to time to undertake other reasonable More ❯

team as a Junior Applications Specialist. In this role, you'll be immersed in learning the ins and outs of our HiAffinity billing system and associated CRM tools, gaining experience in systems integration, process automation, and customer engagement. About Us Affinity Water is the UKs largest water-only supplier , providing sustainable, high-quality water to 3.85million customers across … make better use of water and safeguard the local environment now and in the future. What you'll be doing: Learn how our billing and CRM systems support critical customer and operational processes, including billing cycles, debt management, and financial updates. Support system operations such as overnight batch processing, data reporting, and issue troubleshooting while building your technical knowledge. … Develop your understanding of regulatory frameworks like GDPR and industry best practices in IT security and customer data management. Collaborate across teams - including Technology, Transformation, Finance, and Customer Experience - to see how systems align with business goals. Assist in system upgrades, testing, and configuration changes across multiple environments. Gain exposure to tools such as Talend, Skybot, SQL More ❯

is a key aspect, and you'll be responsible for daily and accurate reporting during campaigns, as well as active participation in social media groups to share successes and customer satisfaction. Key Responsibilities: Engage and excite customers through product demonstrations. Drive in-store sales and boost product awareness. Provide outstanding customer experiences. Maintain daily and accurate reporting. Contribute … to social media groups to share successes and customer satisfaction. Qualifications and Skills: Passion for technology and innovation. Excellent communication and presentation skills. Ability to learn and explain complex technological concepts. Previous retail or sales experience is a plus. But wait, the perks? Get ready to be part of a team that champions your success: Embrace diversity & inclusivity … for Physical, Mental & Financial well-being. Revel in a supportive company culture & grab hold of fantastic career prospects across Avidity Group. If you're ready to deliver an exceptional customer experience and be a true ambassador for leading tech products, apply NOW More ❯

play a pivotal role in supporting customers across a variety of business modules, including Accounting, CRM, E-Commerce, and Supply Chain Management. You will be part of a collaborative Customer Success Office, helping customers achieve their goals with tailored ERP software solutions. If you thrive in a fast-paced environment and have a passion for creative problem-solving, this … role is for you. Key Responsibilities: • Provide technical and operational support to a growing customer base. • Respond to inquiries on system operations and troubleshoot issues effectively. • Collaborate with internal teams to deliver optimal solutions for business challenges. • Maintain clear documentation of issues and resolutions. • Ensure excellent customer experiences by managing queries with empathy and professionalism. Essential Requirements: • A … strong problem-solver with analytical skills and a proactive mindset. • Excellent communication abilities, both written and verbal, to translate technical details into user-friendly information. • Knowledge or experience in any of the following areas is advantageous: • Accounting, ERP, or Business Management Software systems. • SQL scripting, databases (SQL Server, MySQL), and associated tools. • REST API, EDI, and other integration technologies. More ❯

projects including deployments, installs, moves, adds, and changes as designated by the Service Management Team. Ensure effective resource management: Forecast and identify required resources within Operations proactively. Champion a customer-centric approach: Handle all interactions with empathy, professionalism, and a focus on delivering outstanding customer experiences. Build and maintain relationships: Develop strong relationships with key customer stakeholders … Provide line management to direct reports, including personal and career development. Maintain qualifications and skills: Engage in continuous training and development to keep skills up to date. Focus on customer service: Proven track record of delivering exceptional customer service and building strong relationships. Foster accountability: Promote a culture where team members take ownership of their tasks. Instil a … sense of urgency: Prioritize tasks effectively to meet customer needs and resolve issues promptly. Identify process improvements: Seek opportunities for efficiency and implement best practices. Collaborate effectively: Work closely with other departments, such as the Sysadmin Team and Service Delivery Manager, to ensure cohesive support and service delivery. The ideal candidate will have: People management skills, with experience More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯

Job Title: Solution Architect - Energy and UtilitiesAzure, Salesforce, Oracle Fusion & MSSQL skills important to deliver within these roles. Utilities or construction services experience essential too.Base salary - £60,000 to £80,000 plus car allowance and bonus. Location: Must live near Stevenage (Hertfordshire) or Newcastle (Tyne & Wear), United Kingdom - (NO SPONSORSHIP AVAILABLE) - working onsite minimum two days per week, ideally … may also be on option in the future. Our client is at the forefront of the Energy and Utilities sector, delivering innovative solutions that drive efficiency, sustainability, and enhanced customer experiences. We are looking for talented and dedicated Solution Architects to join their team, helping to design and implement cutting-edge technological solutions that meet the evolving demands of … things forward with confidence. Required Skills (essential): Ability to produce high quality technical documentation and design specifications. Broad knowledge and understanding of technologies (specifically Azure, Salesforce, Oracle, MSSQL) Significant experience of integration, consolidation, and transit of data within systems. Minimum 5 years of experience as Solution Architect in positions with comparable complexity. Experience of different IT delivery More ❯

Graduate Customer Experience Account Manager Location: Hemel Hempstead Salary: £19,500 - £26,000 + Commission Hours: Monday Friday, 9am 5.30pm You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support and occasional face … to face customer meetings Key Tasks: Support your customer base by managing and exceeding expectations. Identify and create opportunities that benefit your customers. Making sure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate. Handle both incoming and outgoing customer sales and service calls. … third line support and follow up when resolved Handle general billing queries. Understand & pre-empt competitor risk Use company reporting mechanisms to prioritise your daily/weekly actions. Handle customer feedback and complaints both on the phone and in writing. Assist other departments to resolve customer-based challenges. Skills & Experience: Customer service or Sales experience. Excellent More ❯

Graduate Customer Experience Account Manager Location: Hemel Hempstead Salary: £19,500 - £26,000 + Commission Hours: Monday Friday, 9am 5.30pm You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support and occasional face … to face customer meetings Key Tasks: Support your customer base by managing and exceeding expectations. Identify and create opportunities that benefit your customers. Making sure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate. Handle both incoming and outgoing customer sales and service calls. … third line support and follow up when resolved Handle general billing queries. Understand & pre-empt competitor risk Use company reporting mechanisms to prioritise your daily/weekly actions. Handle customer feedback and complaints both on the phone and in writing. Assist other departments to resolve customer-based challenges. Skills & Experience: Customer service or Sales experience. Excellent More ❯

Graduate Customer Experience Account Manager Location: Hemel Hempstead Salary: £19,500 - £26,000 + Commission Hours: Monday Friday, 9am 5.30pm You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support and occasional face … to face customer meetings Key Tasks: Support your customer base by managing and exceeding expectations. Identify and create opportunities that benefit your customers. Making sure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate. Handle both incoming and outgoing customer sales and service calls. … third line support and follow up when resolved Handle general billing queries. Understand & pre-empt competitor risk Use company reporting mechanisms to prioritise your daily/weekly actions. Handle customer feedback and complaints both on the phone and in writing. Assist other departments to resolve customer-based challenges. Skills & Experience: Customer service or Sales experience. Excellent More ❯

with the ambition to scale the D2C channel and build a high-performing team. Key Responsibilities Lead the ASUS UK D2C webshop, overseeing all aspects of performance, operations, and customer experience. Define quarterly product assortment with Product Managers and manage stock planning with the supply chain. Coordinate and execute the campaign and promotional calendar, including new product launches, offers … of the webshop and Fivetech: sales, margin, traffic, and conversion. Drive CRM activation and retention coordinating email and digital marketing campaigns with the local marketing team Optimize the full customer journey, including UX, content, pricing, and checkout flow. Improve customer satisfaction and Net Promoter Score (NPS) through data-driven decisions. Collaborate with internal stakeholders (Marketing, Supply Chain, Customer … pages Setting up and controlling affiliates in collaboration with local marketing team Report directly to the UK Country Manager and the WEMEA eCommerce Director. Who You Are You have experience running or growing an eCommerce or Direct-to-Consumer business. You’re comfortable owning both commercial strategy and day-to-day operations of an eCommerce platform. You have a More ❯