1 to 25 of 231 Customer Experience Jobs in Hertfordshire

Job Title: Senior Technical Customer Success Manager (Accounting Software) Location: Remote (with one monthly visit to our Poole HQ) Company Type: Rapidly Growing Start-up/Scale-up Reports to: Head of Customer Success/Director of Customer Experience Employment Type: Full-time Salary: Competitive + … Places to Work list, our people-first culture fosters innovation, inclusion, and purpose-driven success. The Opportunity We’re looking for a Senior Technical Customer Success Manager to lead the success of our strategic customer segments and act as a trusted advisor for clients navigating complex financial workflows. … This is a high-impact role for a seasoned professional with deep experience in both customer success and finance/accounting technology. You’ll work cross-functionally with Product, Engineering, and Sales to elevate the customer experience, drive retention and expansion, and contribute to the evolution More ❯

Job Title: Senior Technical Customer Success Manager (Accounting Software) Location: Remote (with one monthly visit to our Poole HQ) Company Type: Rapidly Growing Start-up/Scale-up Reports to: Head of Customer Success/Director of Customer Experience Employment Type: Full-time Salary: Competitive + … Places to Work list, our people-first culture fosters innovation, inclusion, and purpose-driven success. The Opportunity We’re looking for a Senior Technical Customer Success Manager to lead the success of our strategic customer segments and act as a trusted advisor for clients navigating complex financial workflows. … This is a high-impact role for a seasoned professional with deep experience in both customer success and finance/accounting technology. You’ll work cross-functionally with Product, Engineering, and Sales to elevate the customer experience, drive retention and expansion, and contribute to the evolution More ❯

Job Title: Senior Technical Customer Success Manager (Accounting Software) Location: Remote (with one monthly visit to our Poole HQ) Company Type: Rapidly Growing Start-up/Scale-up Reports to: Head of Customer Success/Director of Customer Experience Employment Type: Full-time Salary: Competitive + … Places to Work list, our people-first culture fosters innovation, inclusion, and purpose-driven success. The Opportunity We’re looking for a Senior Technical Customer Success Manager to lead the success of our strategic customer segments and act as a trusted advisor for clients navigating complex financial workflows. … This is a high-impact role for a seasoned professional with deep experience in both customer success and finance/accounting technology. You’ll work cross-functionally with Product, Engineering, and Sales to elevate the customer experience, drive retention and expansion, and contribute to the evolution More ❯

and more put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence (CXI) platform continuously analyses explicit and implicit customer feedback to enable our clients to identify what they should do next. … our existing APIs Brainstorm features with our product managers and designers and guide decisions based on your knowledge of the codebase Assist our skilled Customer Experience team in triaging bugs and solving issues in production Spread knowledge of new web technologies and best practices within the team Take … monitoring the health of the systems in production Work in a multi-functional team to exceed our customers' expectations 🧰 What you’ll need: Strong experience working with Ruby Good CS fundamentals and practical knowledge of solid principles and design patterns Proficiency with PostgreSQL, a good understanding of the differences More ❯

and more put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence (CXI) platform continuously analyses explicit and implicit customer feedback to enable our clients to identify what they should do next. … our existing APIs Brainstorm features with our product managers and designers and guide decisions based on your knowledge of the codebase Assist our skilled Customer Experience team in triaging bugs and solving issues in production Spread knowledge of new web technologies and best practices within the team Take … monitoring the health of the systems in production Work in a multi-functional team to exceed our customers' expectations 🧰 What you’ll need: Strong experience working with Ruby Good CS fundamentals and practical knowledge of solid principles and design patterns Proficiency with PostgreSQL, a good understanding of the differences More ❯

and more put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence (CXI) platform continuously analyses explicit and implicit customer feedback to enable our clients to identify what they should do next. … our existing APIs Brainstorm features with our product managers and designers and guide decisions based on your knowledge of the codebase Assist our skilled Customer Experience team in triaging bugs and solving issues in production Spread knowledge of new web technologies and best practices within the team Take … monitoring the health of the systems in production Work in a multi-functional team to exceed our customers' expectations 🧰 What you’ll need: Strong experience working with Ruby Good CS fundamentals and practical knowledge of solid principles and design patterns Proficiency with PostgreSQL, a good understanding of the differences More ❯

guidance of the DTL and other senior leaders. Ensure digital goals align with the overall business strategy and key objectives like growth, efficiency, or customer experience improvement. Identify customer pain points and expectations, and determining how digital solutions can meet or exceed them. Define the business case … relevant to digital transformation. Engage in internal training and development programs to build expertise and prepare for progression to the DTL role. Preferred Competencies & Experience Experience in leading cross-functional projects/modules from design to implementation, with a capability to work independently Proven track record of contributing … to shaping and selling of digital transformation projects and programs A minimum of 6 years of Consulting experience Experience in Consulting (Trabnsformation, IT or Management), or a related field, with a proven track record of contributing to successful digital transformation projects. Familiarity with leading technology platforms such as More ❯

guidance of the DTL and other senior leaders. Ensure digital goals align with the overall business strategy and key objectives like growth, efficiency, or customer experience improvement. Identify customer pain points and expectations, and determining how digital solutions can meet or exceed them. Define the business case … relevant to digital transformation. Engage in internal training and development programs to build expertise and prepare for progression to the DTL role. Preferred Competencies & Experience Experience in leading cross-functional projects/modules from design to implementation, with a capability to work independently Proven track record of contributing … to shaping and selling of digital transformation projects and programs A minimum of 6 years of Consulting experience Experience in Consulting (Trabnsformation, IT or Management), or a related field, with a proven track record of contributing to successful digital transformation projects. Familiarity with leading technology platforms such as More ❯

guidance of the DTL and other senior leaders. Ensure digital goals align with the overall business strategy and key objectives like growth, efficiency, or customer experience improvement. Identify customer pain points and expectations, and determining how digital solutions can meet or exceed them. Define the business case … relevant to digital transformation. Engage in internal training and development programs to build expertise and prepare for progression to the DTL role. Preferred Competencies & Experience Experience in leading cross-functional projects/modules from design to implementation, with a capability to work independently Proven track record of contributing … to shaping and selling of digital transformation projects and programs A minimum of 6 years of Consulting experience Experience in Consulting (Trabnsformation, IT or Management), or a related field, with a proven track record of contributing to successful digital transformation projects. Familiarity with leading technology platforms such as More ❯

surveying, and property management streamline their workflows, reduce manual admin, and deliver high-quality reports with ease. With a strong focus on innovation and customer success, we empower our users to work smarter and more efficiently. As part of our growing team, you’ll be joining a company that … values collaboration, continuous improvement, and a commitment to delivering exceptional service to our customers. As a Customer Support Executive, you are a key and integral part of the GoReport team. You will be responsible for; First Line Customer Assistance Respond to inbound customer inquiries via phone, email … and live chat promptly and professionally, redirecting to team members where needed Comprehensively document and communicate customer issues in our CRM system to ensure a clear transfer of information internally and seamless experience for the customer Technical Troubleshooting Diagnose and resolve technical issues reported by customers, documenting More ❯

surveying, and property management streamline their workflows, reduce manual admin, and deliver high-quality reports with ease. With a strong focus on innovation and customer success, we empower our users to work smarter and more efficiently. As part of our growing team, you’ll be joining a company that … values collaboration, continuous improvement, and a commitment to delivering exceptional service to our customers. As a Customer Support Executive, you are a key and integral part of the GoReport team. You will be responsible for; First Line Customer Assistance Respond to inbound customer inquiries via phone, email … and live chat promptly and professionally, redirecting to team members where needed Comprehensively document and communicate customer issues in our CRM system to ensure a clear transfer of information internally and seamless experience for the customer Technical Troubleshooting Diagnose and resolve technical issues reported by customers, documenting More ❯

surveying, and property management streamline their workflows, reduce manual admin, and deliver high-quality reports with ease. With a strong focus on innovation and customer success, we empower our users to work smarter and more efficiently. As part of our growing team, you’ll be joining a company that … values collaboration, continuous improvement, and a commitment to delivering exceptional service to our customers. As a Customer Support Executive, you are a key and integral part of the GoReport team. You will be responsible for; First Line Customer Assistance Respond to inbound customer inquiries via phone, email … and live chat promptly and professionally, redirecting to team members where needed Comprehensively document and communicate customer issues in our CRM system to ensure a clear transfer of information internally and seamless experience for the customer Technical Troubleshooting Diagnose and resolve technical issues reported by customers, documenting More ❯

passionate about technology and customers. A true problem solver who will take personal ownership in seeing a problem through to resolution. You will understand customer environments across heterogeneous operating environments. You will be comfortable speaking with security teams, customer operation teams as well as breach coach legal teams. … and reliable direction, both in technical and non-technical terms, to help customers re-establish business operations following a disaster scenario Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation Identify and escalate priority issues that need immediate attention Meet or … exceed customer expectations on response quality, timeliness of responses and overall customer experience Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible Push creative thinking beyond the boundaries of existing industry standard practices More ❯

passionate about technology and customers. A true problem solver who will take personal ownership in seeing a problem through to resolution. You will understand customer environments across heterogeneous operating environments. You will be comfortable speaking with security teams, customer operation teams as well as breach coach legal teams. … and reliable direction, both in technical and non-technical terms, to help customers re-establish business operations following a disaster scenario Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation Identify and escalate priority issues that need immediate attention Meet or … exceed customer expectations on response quality, timeliness of responses and overall customer experience Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible Push creative thinking beyond the boundaries of existing industry standard practices More ❯

passionate about technology and customers. A true problem solver who will take personal ownership in seeing a problem through to resolution. You will understand customer environments across heterogeneous operating environments. You will be comfortable speaking with security teams, customer operation teams as well as breach coach legal teams. … and reliable direction, both in technical and non-technical terms, to help customers re-establish business operations following a disaster scenario Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation Identify and escalate priority issues that need immediate attention Meet or … exceed customer expectations on response quality, timeliness of responses and overall customer experience Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible Push creative thinking beyond the boundaries of existing industry standard practices More ❯

This role is an essential position within Affinity Water, focused on delivering an outstanding customer experience through effective handling and resolution of complaints at all stages. The role requires a balance of communication and problem-solving skills, as the individual will address and resolve issues to maintain or … restore customer satisfaction. Beyond complaint management, this role contributes to improving overall service quality and customer experience, ensuring positive outcomes. Reporting to the Complaints & Resolution Team Leader, the successful candidate will be the first point of contact for dissatisfied customers, owning, investigating, and understanding their concerns to … turn complaints into satisfactory resolutions. The ideal candidate will be customer-centric, enthusiastic, resourceful, motivated, and driven by continuous improvement. Key Responsibilities: Complaint Handling and Resolution: Collaborate with contact centre, operations, and other stakeholders to provide feedback on corrective actions and training needs to prevent recurring complaints. Contact all More ❯

Product Lead Product: AI-Driven CRM & Customer Experience Platform Industry: Green tech Phase: 0-1 Launch Location: UK, Fully Remote Salary: up to £130,000 A high-growth tech business is building a next-generation, AI-first CRM and customer experience platform which will serve over … You’ll own the product vision, strategy and delivery across three core pillars: Agent CRM: AI-augmented, intuitive tooling Mobile App: Proactive, self-serve customer experience (think Monzo/Starling-style flow) Concierge Journeys: Seamless workflows for billing and account services Why this role stands out: Greenfield build … spin-out potential as a SaaS platform Work alongside exceptional technologists and product thinkers You’ll thrive here if you: Have led CRM or customer-facing platforms from scratch Are comfortable owning end-to-end product delivery in lean teams Know how to ship fast while keeping quality high More ❯

Product Lead Product: AI-Driven CRM & Customer Experience Platform Industry: Green tech Phase: 0-1 Launch Location: UK, Fully Remote Salary: up to £130,000 A high-growth tech business is building a next-generation, AI-first CRM and customer experience platform which will serve over … You’ll own the product vision, strategy and delivery across three core pillars: Agent CRM: AI-augmented, intuitive tooling Mobile App: Proactive, self-serve customer experience (think Monzo/Starling-style flow) Concierge Journeys: Seamless workflows for billing and account services Why this role stands out: Greenfield build … spin-out potential as a SaaS platform Work alongside exceptional technologists and product thinkers You’ll thrive here if you: Have led CRM or customer-facing platforms from scratch Are comfortable owning end-to-end product delivery in lean teams Know how to ship fast while keeping quality high More ❯

Product Lead Product: AI-Driven CRM & Customer Experience Platform Industry: Green tech Phase: 0-1 Launch Location: UK, Fully Remote Salary: up to £130,000 A high-growth tech business is building a next-generation, AI-first CRM and customer experience platform which will serve over … You’ll own the product vision, strategy and delivery across three core pillars: Agent CRM: AI-augmented, intuitive tooling Mobile App: Proactive, self-serve customer experience (think Monzo/Starling-style flow) Concierge Journeys: Seamless workflows for billing and account services Why this role stands out: Greenfield build … spin-out potential as a SaaS platform Work alongside exceptional technologists and product thinkers You’ll thrive here if you: Have led CRM or customer-facing platforms from scratch Are comfortable owning end-to-end product delivery in lean teams Know how to ship fast while keeping quality high More ❯

Job Title: Digital Customer Service Manager Location: Wolverhampton Job Length: Permanent Full Time Competitive Salary with extensive benefits: Product allowance alcoholic & non alcoholic choices Company bonus scheme Life Assurance Access to 24/7 GP services Company pension contribution Generous holiday (inc bank holidays & trading) Access to a range … goal remains, and that is ensuring our people succeed. If you are interested in joining our journey, we are now recruiting for a Digital Customer Service Manager . Reporting to the Head of Customer Service, this role will play a key part of our success journey, and you … will have the opportunity to be involved in the following: Role Responsibilities: Drive excellence in end-to-end customer service across of On Trade and Off Trade channels A digital first focus, promoting self-service customer touchpoints in collaboration with digital solutions and marketing Continuous improvement via quarterly More ❯

shape the future of the company’s digital business and contribute to the company’s long-term success. Salary up to £60K, depending on experience Full Time 8:30am – 5pm Monday to Friday - Option to work two days from home after successful probation period 25 days annual leave plus … e-commerce operations. This role is pivotal to the company’s business strategy, as you will be responsible for driving online sales growth, optimising customer experiences, and expanding our digital footprint. As part of a dynamic and rapidly growing company, the E-Commerce Manager will play a critical role … enhance online visibility, improve search rankings, and drive qualified traffic to the site. To run marketing campaigns to attract more users to the website Customer Experience Management: Address and resolve order-related and customer-related technical queries, ensuring a seamless and high-quality customer experience. Data More ❯

shape the future of the company’s digital business and contribute to the company’s long-term success. Salary up to £65K, depending on experience Full Time 8:30am – 5pm Monday to Friday - Option to work two days from home after successful probation period 25 days annual leave plus … e-commerce operations. This role is pivotal to the company’s business strategy, as you will be responsible for driving online sales growth, optimising customer experiences, and expanding our digital footprint. As part of a dynamic and rapidly growing company, the Digital Marketing Manager will play a critical role … enhance online visibility, improve search rankings, and drive qualified traffic to the site. To run marketing campaigns to attract more users to the website Customer Experience Management: Address and resolve order-related and customer-related technical queries, ensuring a seamless and high-quality customer experience. Data More ❯

About TELUS Digital TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central … America, and Europe, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office … teams for delivery locations and solution types Model operational variables & relevant data to generate projected P&Ls of future accounts for AI and joint-CX opportunities Incorporate results into summary financial reports that detail pricings, complying with the financial objectives of the company Support post-implementation reviews of new businesses More ❯

About TELUS Digital TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central … America, and Europe, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office … teams for delivery locations and solution types Model operational variables & relevant data to generate projected P&Ls of future accounts for AI and joint-CX opportunities Incorporate results into summary financial reports that detail pricings, complying with the financial objectives of the company Support post-implementation reviews of new businesses More ❯

About TELUS Digital TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central … America, and Europe, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office … teams for delivery locations and solution types Model operational variables & relevant data to generate projected P&Ls of future accounts for AI and joint-CX opportunities Incorporate results into summary financial reports that detail pricings, complying with the financial objectives of the company Support post-implementation reviews of new businesses More ❯