IT Support Engineer
Watford, Hertfordshire, United Kingdom
Red King Resourcing
IT Support Engineer (1st/2nd Line) Our Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join our IT support team. The IT Support Engineer will be responsible for providing first and second line technical support … to end-users, resolving hardware and software issues, and ensuring the smooth operation of our IT systems. Responsibilities: Provide first and second line technical support to end-users via phone, email, and in-person. Diagnose and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices. Install … Document support requests, solutions, and processes in the ticketing system. Escalate complex issues to higher-level support or specialised teams as necessary. Assist in IT projects, including hardware upgrades, migrations, and deployments. Provide user training and support for IT systems and applications. Stay updated on emerging technologies and more »
Employment Type: Permanent
Salary: £25000 - £28000/annum
Posted: