3 of 3 Service Management Jobs in Watford

involved in the technical delivery of services. This role offers an excellent opportunity for an experienced Senior 3rd Line Engineer, Technical Team Lead, or Service Desk Supervisor looking to take the next step into management. You'll have the opportunity to develop your leadership skills whilst maintaining hands … involvement in complex technical escalations and service improvement initiatives. The Role Leading a team of 7 - 10 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting ...

technical delivery of services. The Role Leading a team of 5 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting as the senior technical escalation point, you will … customer interactions to identify development opportunities. The ideal candidate Must have the following experience: Experience working in a HelpDesk Customer focused Has used Jira Service Management in a Helpdesk environment Able to manage and mentor junior staff Can triage and resolve L1/L2 tickets, and escalate ...

+ Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing xkybehq a key role in driving growth ...