19 of 19 Service Management Jobs in Hertfordshire

provide day-to-day operational support and transformation of on premise Virtual and Physical server environments, cloud hosted infrastructure platforms, and network related services, liaising with external and internal service providers and associated IT functions as required. Role Activities Strategy and Design The role will: - Support design activities by providing insight into good practice and operational metrics around operational … support matters - Provide input into strategic decision making through research and experience - Provide input for new process and policy design activities - Ensure thorough documentation and knowledge management practices are adhered to as a matter of course - Always act in a secure manner, ensuring that solutions are provided with IT security at their core - diligently assisting in the company's … maintenance of associated security accreditations Acquisition, Build and Transition The role will: - Provide PoC support for new service enablement activities - Ensure proper change control policies are adhered to as may be defined, including necessary testing wherever practical - Facilitate the deployment and release management of IT infrastructure as required Operational Management The role will: - Provide 3rd line support More ❯

using Agile and Waterfall methodologies as appropriate. Oversee and coordinate all activities to ensure alignment with business objectives and compliance with financial regulations. Use ITIL best practices to manage service transitions, incident management, and change control processes. Provide regular reporting and communication to senior stakeholders, highlighting progress, risks, and mitigation plans. Foster a high-performance delivery culture focused … finance business processes within large organisations. Solid experience working alongside and managing SI partners to ensure accountability and delivery. Skilled in project delivery methodologies including Agile, Waterfall, and ITIL service management frameworks. Exceptional stakeholder management and communication skills. Strong leadership capability with the ability to motivate and drive teams to meet deadlines and quality standards. Experience working … and managing hybrid environments during transitions. Excellent problem-solving skills with a proactive, solution-focused approach. Desirable: Relevant certifications in Oracle ERP, Agile (e.g., Scrum Master), ITIL, or Project Management (PMP, Prince2). More ❯

using Agile and Waterfall methodologies as appropriate. Oversee and coordinate all activities to ensure alignment with business objectives and compliance with financial regulations. Use ITIL best practices to manage service transitions, incident management, and change control processes. Provide regular reporting and communication to senior stakeholders, highlighting progress, risks, and mitigation plans. Foster a high-performance delivery culture focused … finance business processes within large organisations. Solid experience working alongside and managing SI partners to ensure accountability and delivery. Skilled in project delivery methodologies including Agile, Waterfall, and ITIL service management frameworks. Exceptional stakeholder management and communication skills. Strong leadership capability with the ability to motivate and drive teams to meet deadlines and quality standards. Experience working … and managing hybrid environments during transitions. Excellent problem-solving skills with a proactive, solution-focused approach. Desirable: Relevant certifications in Oracle ERP, Agile (e.g., Scrum Master), ITIL, or Project Management (PMP, Prince2). More ❯

customers and handle technical queries in line with Littlefish standards and SLAs. Complete technical projects: Handle specific projects including deployments, installs, moves, adds, and changes as designated by the Service Management Team. Ensure effective resource management: Forecast and identify required resources within Operations proactively. Champion a customer-centric approach: Handle all interactions with empathy, professionalism, and a … delivering outstanding customer experiences. Build and maintain relationships: Develop strong relationships with key customer stakeholders to understand their needs and ensure satisfaction. Set and manage SMART objectives: Provide line management to direct reports, including personal and career development. Maintain qualifications and skills: Engage in continuous training and development to keep skills up to date. Focus on customer service: Proven track record of delivering exceptional customer service and building strong relationships. Foster accountability: Promote a culture where team members take ownership of their tasks. Instil a sense of urgency: Prioritize tasks effectively to meet customer needs and resolve issues promptly. Identify process improvements: Seek opportunities for efficiency and implement best practices. Collaborate effectively: Work closely with other More ❯

Select how often (in days) to receive an alert: Location: UK - Hatfield, UK - London, UK - Milton Keynes, UK - Reading Job-ID: 212916 Contract type: Standard Business Unit: Project Management Life on the team As a Programme Lead in GIS Programme Delivery, you will be leading a portfolio for a specific part of Computacenter's business - aligned to a strategic … will include leading a team in a matrix structure and will need to work closely with the Head of Projects Practice. The role will include full responsibility for the management and reporting, including the finances of the portfolio of programmes/projects. Delivery of a successful project will include some or all of the following: building and/or … be responsible for a portfolio of initiatives (possibly spread across both Corporate Initiatives and Divisionally Funded) with an overall value from £2m to £10m+ What you'll do Project Management and Delivery: Experienced in the initiation of programmes/projects, defining the scope, agree requirements, coordinate and plan resource requirements, produce the cost model and necessary plans - supporting the More ❯

Select how often (in days) to receive an alert: Location: UK - Hatfield, UK - Birmingham, UK - London, UK - Manchester Job-ID: 214362 Contract type: Standard Business Unit: Project Management Life on the team We are currently recruiting a Project Coordinator, where you'll be a vital part of our Projects & Programmes Practice. You'll work alongside experienced Project Managers to … ll gain exposure to the full project lifecycle and play a hands-on role in bringing customer outcomes to life. This is a great opportunity to develop your project management career within a collaborative, fast-paced environment, while working with a wide range of teams across the business-including Consultancy, Engineering, and Service Management. What You'll Do … arrange meetings, and ensure timelines are met Maintain Project Documentation: Keep control logs, registers (risks, issues, changes), and governance reports up to date and stored correctly Assist with Financial Management: Help track budgets, support forecasting, and contribute to monthly financial reports (PFRs) using internal tools like PEAT Enable Change Management: Raise and track change requests, and help assess More ❯

Project Coordinator (IT Projects) Department: Project Management A growing organisation is seeking a highly organised and motivated Project Coordinator to join its Project Management team. This office-based role is responsible for coordinating the delivery of multiple small IT projects across international locations, working closely with internal teams, partner engineers, and clients to ensure projects are delivered on … and fast-paced IT environment. Full training will be provided for the right candidate. Role Overview The Project Coordinator will play a key role in supporting the planning, resource management, and delivery of multiple small-scale IT projects. The successful candidate will act as a central point of contact for all stakeholders, ensuring effective communication, accurate documentation, and timely … regular updates on project progress and potential issues. Identify project risks and implement appropriate mitigation strategies. Maintain accurate project documentation, including plans, schedules, budgets, and reports. Operate the project management section of the IT service management system (ITSM) and Autotask in line with company procedures. Monitor project budgets and report forecasts, variances, and risks to management. Support More ❯

Select how often (in days) to receive an alert: 2nd Line Engineer - Mobile Device Management (MDM) Location: UK - Hatfield, UK - Milton Keynes, UK - Nottingham Job-ID: 214344 Contract type: Standard Business Unit: Information Technology Life on the team 2nd Line Engineer - Mobile Device Management Location: Hatfield/Milton Keynes/Nottingham - Full time on Computacenter site Hours: 37.5 … per week Role Type: Permanent Additional comments: Ideally be Security Cleared, or have the ability to undertake vetting The Endpoint Build and Configuration Service provides comprehensive, end-to-end management for laptops, desktops, mobile devices, and servers across both cloud and on-premises environments. It includes device enrolment, policy enforcement, and 3rd line technical support for complex issues. … Leveraging tools such as MECM, Azure, Intune, Workspace ONE, and DevOps, the service standardises operating system builds, ensures hardware compatibility, and manages configuration settings across client and server platforms. Regular compliance assessments align environments with Computacenter's technical and security standards for Windows 10+ and Windows Server, identifying and addressing deviations. Delivered through a structured, project-based model, the More ❯

Job Title: Service Delivery Manager Job Description We are seeking a dedicated Service Delivery Manager to work onsite within a healthcare organisation. This role requires a proactive individual to manage end-user devices, networks, and infrastructure effectively. Responsibilities Provide onsite support five days a week, ensuring seamless service delivery. Engage in floorwalking to build strong relationships with … staff and the CIO. Implement ITIL processes for effective problem management and escalation handling. Conduct forecasting and manage financial aspects of service delivery. Triage issues promptly and coordinate with technical resources to resolve them efficiently. Essential Skills Proven experience in service management. Expertise in ITIL methodologies. Strong stakeholder management skills. Why Work Here? Join a dynamic … team in a healthcare environment where you can make a significant impact on service delivery. Benefit from opportunities to develop professional relationships and enhance your skills in a supportive workplace. Work Environment The role requires onsite presence within a healthcare organisation, working closely with various teams and stakeholders. Expect a collaborative environment with opportunities for professional growth. Job Type More ❯

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under … implement such tools to our customers in a standard and repeatable basis at the required level of quality. What youll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company processes to ensure demands are … scale ServiceNow platforms with excellent communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous More ❯

Hatfield Job-ID: 213801 Contract type: Standard Business Unit: ServiceNow Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the … such tools to our customers in a standard and repeatable basis at the required level of quality. What you'll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company processes to ensure demands are … best practices. Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills. Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous More ❯

ServiceNow Technical Delivery Consultant Akkodis are currently working in partnership with a leading service provider to recruit an experienced ServiceNow Technical Consultant to be responsible for configuring and supporting IT Service Management (ITSM) systems. Please note this is a hybrid role with 2 days a week onsite. The Responsibilities Perform a complex range of incident/problem … management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company processes to ensure demands are met. Deliver App and Plug-in upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform patch testing and maintenance along … on medium to large scale ServiceNow platforms with excellent communication skills. Experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous More ❯

Role: Service Manager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: Service Manager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new Core Applications … environment services and the subsequent effective management of the services in a Policing setting. The Role: Support the embedding of the new Core Systems/Applications environment and all the Applications integrations and inter-dependencies. Then be accountable for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The … successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of Business Applications environments and ideally, experience of embedding new Business Application environments would be highly advantageous Excellent communication and stakeholder More ❯

Role: Service Manager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: Service Manager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new Core Applications … environment services and the subsequent effective management of the services in a Policing setting. The Role: Support the embedding of the new Core Systems/Applications environment and all the Applications integrations and inter-dependencies. Then be accountable for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The … successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of Business Applications environments and ideally, experience of embedding new Business Application environments would be highly advantageous Excellent communication and stakeholder More ❯

Role: Service Manager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: Service Manager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new Core Applications … environment services and the subsequent effective management of the services in a Policing setting. The Role: Support the embedding of the new Core Systems/Applications environment and all the Applications integrations and inter-dependencies. Then be accountable for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The … successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of Business Applications environments and ideally, experience of embedding new Business Application environments would be highly advantageous Excellent communication and stakeholder More ❯

ServiceNow Technical Delivery Consultant Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management systems. The IT service management system employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It … scale ServiceNow Platforms with excellent communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS etc). Extensive experience in IT Service Management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organization. Be highly organized, meticulous, structured and methodical in delivery. Take full More ❯

ServiceNow Technical Delivery Consultant Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management systems. The IT service management system employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It … scale ServiceNow Platforms with excellent communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS etc). Extensive experience in IT Service Management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organization. Be highly organized, meticulous, structured and methodical in delivery. Take full More ❯

receive an alert: Location: UK - London, UK - Hatfield, UK - Manchester, UK - Milton Keynes, UK - Mobile England, UK - Nottingham, UK - Reading Job-ID: 214246 Contract type: Standard Business Unit: Partner Management Life on the team At Computacenter UK, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. Weare committed to building supportive and rewarding relationships, celebrating … first, keeping our promises, and considering long-term sustainability in all our decisions. As we look to scale our Group Professional Services business, the role of Head of Partner Management will be responsible for leading, shaping and delivering the resourcing partner and agency strategy and service for Group Professional Services (GPS). Working as the Group Head of … Partner Management your role is pivotal in maximizing the value derived from your relationships with partners and agencies in the UK, France and Germany, as well as developing, managing, and providing access to a Professional Services international partner network in regions and territories outside of the core operating countries. You will be responsible for leading a team that builds More ❯

VST is able to engage across all areas of Computacenter's interaction with vendors and is responsible for aligning mutual strategies/commercial engagements/agreements/group contract management and complex deal negotiations at a group level. This is achieved by working across the sales communities, Group Partner Management (GPM) and relevant CC teams. The VST is … all levels of the partnership. Sales plans must include all sales areas (TS, MS and, where possible, PS) and applicable vendor margins, investment opportunities & marketing programs. Coordination between partner management is a critical success factor and integral to the agreement with all programmatic agreements/discussions. This team has significant autonomy and requires the individual to work at all … levels within the organisation - from grass roots to CXO. Revenue & pipeline tracking is a critical function to enable timely management of opportunities, investments and potential action plans to address performance gaps/opportunities Matrix management is the fundamental role of the VST to ensure all teams within Computacenter are aligned with vendor strategies & action plans - with clear ownership More ❯