12 of 12 Service Management Jobs in Hertfordshire

integration , and automation . This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . You’ll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and … Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach. Develop tailored engagement strategies leveraging CRM and sales intelligence tools (HubSpot, Salesforce, LinkedIn … Sales Navigator). Solution Sales & Deal Management Lead discovery sessions to uncover client pain points around ITSM, integration, and automation. Deliver solution-oriented demos and workshops , aligning our services to customer use cases and business outcomes. Navigate complex, multi-stakeholder sales cycles with precision and persistence. Own the full sales cycle — from prospecting and qualification to negotiation, close, and More ❯

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under … implement such tools to our customers in a standard and repeatable basis at the required level of quality. What youll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company processes to ensure demands are … scale ServiceNow platforms with excellent communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous More ❯

with our technology solutions and workplace. You will contribute to the support, implementation and introduction of new technology and services to our workplace and the digital marketing and change management campaigns to ensure high adoption of these new services. In this role you will develop a broad set of skills in IT support, service management, project management and change management just to name a few. You bring a passion for providing great employee experiences and use this passion to review our current technology and services and drive continuous improvement This is an on-site position based at our current location: Hexagon Place, Shire Park, 6 Falcon Way, Welwyn Garden City AL7 1TW, United Kingdom What … not just locally but potentially globally You could be involved in analyzing business requirements and choosing solutions to our challenges, deploying solutions and contributing to the marketing and change management campaigns to ensure high adoption of the new services and tools being introduced You will contribute to analyzing data to ensure that our existing solutions have high happiness levels More ❯

Job Title Microsoft Build Specialist Location: Hatfield full time Hours: 37.5 per week Role Type: Permanent The Evergreen service is Computacenters solution which helps customers ensure their End User devices are compliant for technical and patch support from Microsoft. We achieve this by maintaining supported Operating System and Office Build versions via a periodic cycle of deployment upgrades. Our … goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by our core team and delivered in collaboration with our service lines. Evergreen is a global service delivered from the UK, India, and Germany locations. What … of contact for general technical queries and escalations Investigate failed deployments directly in SCCM/Intune Own and resolve 3rd line incidents via Remedy queue Implement remediation activities where service has shortfalls Create and present Feature Release impact (advisory report) to Service Management/Customer (Hardware and Software) What youll need The successful candidate will represent the More ❯

3rd Line Support Engineer - MDMAkkodis are currently working in partnership with a market leading service provider to recruit a number of 3rd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The RoleAs a 3rd … Line Support Engineer you will be working closely with the Build Project Coordinator, you will liaise with internal technical teams, customer stakeholders, 3rd party vendors, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, managing incident queues and SLA's, deep technical knowledge of mobile … to delivering secure, standardised, and high-quality end-to-end mobile services. The Responsibilities * You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support.* Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user More ❯

builds, Software updates, Repairs, preparing kit to be to ship to various customers. Completing tasks on ITSM,SAP and ServiceNow environment, preparing reports, monitoring queues, answering queries, liaising with management/service management teams. The right candidate will have experience in Configuration Software builds problem solving and fault finding, Laptop and Desktop repairs, be familiar with software More ❯

About The Role Vendor and Commercial Management Director Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun … people deliver essential infrastructure seamlessly across water, energy, transport and telecom. Want to come and be a part of it? What will you be doing? The Vendor and Commercial Management Director will be accountable for the strategic governance, performance, and commercial optimisation of all IT and technology supplier relationships across M Group. Operating in a complex environment with over … offices, 30,000 IT users, and annual revenues of £3.7 billion, the role ensures that vendor partnerships deliver maximum value, innovation, and service excellence to support rapid business growth and frequent acquisitions. This role is pivotal in driving a consistent, transparent, and performance-driven vendor ecosystem, reducing commercial risk, and ensuring supplier contracts align with strategic objectives. The postholder More ❯

2nd Line Support Engineer - MDMAkkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The RoleAs a 2nd … Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX).The Responsibilities * You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and … post-deployment support.* Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. * Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. More ❯

Purpose of the Role The KeyedIn Administrator/Application Configuration Specialist will be responsible for the day-to-day systems administration, configuration, and optimisation of the KeyedIn Project Portfolio Management (PPM) application. The role ensures the platform is aligned to business needs, supports end users effectively, and maintains system integrity, performance, and security. Key Responsibilities Application Administration & Configuration: *Manage … including cyber security and data protection standards. Essential Skills & Experience *Proven experience administering or configuring KeyedIn.*Strong understanding of application configuration concepts (workflows, reporting, permissions).*Competence in data management and integration processes.*Experience providing user support and training.*Understanding of cyber security principles, particularly in application administration.*Ability to troubleshoot issues and liaise with technical teams and vendors. … Desirable Skills & Qualifications *Experience with KeyedIn API and integration capabilities.*Familiarity with SQL or reporting tools for data extraction/analysis.*Knowledge of project portfolio management processes.*ITIL Foundation certification or similar service management accreditation.*Experience in change control and release management for SaaS applications. Key Competencies *Analytical and problem-solving skills.*Customer-focused mindset for More ❯

services that support all aspects of organisational life — from infrastructure and cybersecurity to business intelligence and digital transformation. The successful candidate will have a proven track record in the management and development of IT and Systems at a senior level. As well as the relevant experience, we are seeking someone who can provide strong leadership and management, working … OF THE JOB As a senior leader, the postholder will be responsible for the direction and oversight of all aspects of IT services across the organisation, providing an integrated service to support the needs of staff and students. The role includes leading and managing the technical services team, ensuring the security, integrity, and availability of all IT systems, hardware … technology to provide flexible and responsive services, facilitate efficient business processes, and deliver value for money while maintaining high levels of customer service. MAIN DUTIES AND RESPONSIBILITIES Lead operational management of IT services in line with strategic objectives, keeping pace with technological advancements. Collaborate with departments to deploy and maintain applications and infrastructure that support organisational goals. Ensure IT More ❯

services that support all aspects of organisational life - from infrastructure and cybersecurity to business intelligence and digital transformation. The successful candidate will have a proven track record in the management and development of IT and Systems at a senior level. As well as the relevant experience, we are seeking someone who can provide strong leadership and management, working … OF THE JOB As a senior leader, the postholder will be responsible for the direction and oversight of all aspects of IT services across the organisation, providing an integrated service to support the needs of staff and students. The role includes leading and managing the technical services team, ensuring the security, integrity, and availability of all IT systems, hardware … technology to provide flexible and responsive services, facilitate efficient business processes, and deliver value for money while maintaining high levels of customer service. MAIN DUTIES AND RESPONSIBILITIES Lead operational management of IT services in line with strategic objectives, keeping pace with technological advancements. Collaborate with departments to deploy and maintain applications and infrastructure that support organisational goals. Ensure IT More ❯

Full-time Salary: £60,000 - £80,000 + commission About the Role We are looking for a driven Account Executive to fuel growth by acquiring new customers-primarily Managed Service Providers and enterprise organisations-while positioning our offering as a high-value outsourced integration service. This is more than a traditional sales role: it's about building meaningful relationships … outsourcing needs Build your own pipeline through outbound and inbound channels (calls, email, events, social media) Collaborate with marketing to qualify leads and develop account plans Customer Engagement & Deal Management Deliver solution-focused presentations, demos, and workshops tailored to prospect needs Position our offering as a strategic partnership, not just a product Navigate complex buying committees using a consultative … sales cycle from qualification to close, including negotiation and smooth handover to delivery Market Intelligence & Collaboration Stay informed on industry trends, competitor offerings, and developments in SaaS and IT service management Share insights with marketing, product, and leadership teams Partner cross-functionally with Marketing, Product, Partner Teams, and Services to ensure customer success from day one Maintain a More ❯