1 to 25 of 33 Service Management Jobs in Hertfordshire

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Senior Service Introduction Manager, you will play a key operational leadership role … within our Service Introduction team, part of Digital Corporate & Shared Services and Digital Operations Services within the Digital Directorate at National Highways. Reporting to the Head of Operational Service Design & Transition, you will lead the day-to-day delivery, governance and continual improvement of the Service Introduction ...

Location: GBR - CC Hatfield Adm | Job-ID: 219722 | Contract type: Standard | Business Unit: Customer Success & Service DeliveryLife on the teamJunior Service Delivery Manager (Service Delivery Manager 1) Based in Hatfield with hybrid and options.NB: There will be an expectation to be on-site 1-2 days … weekThe Junior Service Delivery Manager supports the delivery and performance of internal IT services, working closely with Service Delivery colleagues to ensure services are stable, efficient, aligned to business needs and continuously evolving.What you’ll doThe role provides hands-on exposure to service management, stakeholder engagement ...

Contract type: Standard | Business Unit: Information TechnologyLife on the teamLocation: PrestonHours: Full-timeSecurity Clearance: Active SC Clearance requiredWe are seeking an experienced Service Operations Command Lead to join Computacenter on a strategically important customer programme. Working within the customer's Command Centre, you will act as Computacenter's senior … operational representative, providing leadership, coordination and decision-making across major incidents, service-impacting events and operational activities. This role combines operational leadership, stakeholder management and service management expertise. You will work closely with customer stakeholders, suppliers and Computacenter technical teams to ensure appropriate prioritisation, effective incident ...

Contract type: Standard | Business Unit: Information TechnologyLife on the teamLocation: PrestonHours: Full-timeSecurity Clearance: Active SC Clearance requiredWe are seeking an experienced Service Operations Command Lead to join Computacenter on a strategically important customer programme.Working within the customer's Command Centre, you will act as Computacenter's senior operational … representative, providing leadership, coordination and decision-making across major incidents, service-impacting events and operational activities.This role combines operational leadership, stakeholder management and service management expertise. You will work closely with customer stakeholders, suppliers and Computacenter technical teams to ensure appropriate prioritisation, effective incident resolution ...

looking to take the next step in your career and build your experience in Service Management within a growing Cyber Security environment? We're looking for a Junior Service Manager to join our Security Operations Centre team within Aerospace, Defence and Security. This is an exciting opportunity … work alongside experienced Service Management and Cyber Security professionals, supporting the delivery of services to a diverse portfolio of customers across sectors including defence, healthcare and finance. You'll join a collaborative team where learning, development and continuous improvement are actively encouraged. This role offers excellent exposure ...

Location: UK - Hatfield, UK - London, UK - Milton Keynes, UK - Reading | Job-ID: 220060 | Contract type: Standard | Business Unit: Customer Success & Service DeliveryLife on the teamWe are excited to announce that we are looking to hire a Global Service Delivery Leadership Director into our thriving Group Managed Services organisation … within Computacenter. This is a highly visible leadership role, responsible for running a large, high-performing function that delivers exceptional service outcomes for our customers while balancing operational excellence, commercial performance and strong stakeholder engagement.So, who are we Service Delivery Leadership represents our services to key internal ...

Willmott Dixon is looking for a customer-focused and proactive Service Desk Analyst to join the IT team on a 12 month fixed term contract. This is an exciting opportunity to play a key role in delivering a professional, responsive, and high-quality IT support service to colleagues … City and remote working. You'll be the first point of contact for colleagues seeking IT support. You'll provide assistance through telephone, self-service, chat, and email channels, helping to ensure a seamless technology experience across the organisation. If you're passionate about technology, enjoy problem-solving ...

Willmott Dixon is looking for a customer-focused and proactive Service Desk Analyst to join the IT team on a 12 month fixed term contract. This is an exciting opportunity to play a key role in delivering a professional, responsive, and high-quality IT support service to colleagues … City and remote working. You'll be the first point of contact for colleagues seeking IT support. You'll provide assistance through telephone, self-service, chat, and email channels, helping to ensure a seamless technology experience across the organisation. If you're passionate about technology, enjoy problem-solving ...

will require the ability to gain (or already have Security Clearance)The successful candidate will be responsible for the delivery of the Change & Release Service to specific customers. Ensuring efficient and prompt handling of all Changes & Releases in a client’s infrastructure and to minimize the Risk and Impact … logged Request for Changes, are promptly and correctly approved by authorized approvers.Ensure all Change Requests & Releases are kept up to date on the Tool Management System with progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality.Ensure the change ...

looking for a Senior ServiceNow Developer to join our Group Information Services team at Computacenter. This is an excellent opportunity to join a thriving Service Management Systems team, working on critical 24/7 ServiceNow platforms used by Computacenter, our customers and third parties around the world.You will … ServiceNow Developer or Consultant on medium to large-scale ServiceNow platforms.Strong understanding of ServiceNow development and configuration best practices.Extensive experience working within IT Service Management environments and a strong understanding of ITIL principles.A minimum of 3 years' experience working with common web and platform technologies, including JavaScript ...

looking for a Senior ServiceNow Developer to join our Group Information Services team at Computacenter. This is an excellent opportunity to join a thriving Service Management Systems team, working on critical 24/7 ServiceNow platforms used by Computacenter, our customers and third parties around the world. … Developer or Consultant on medium to large-scale ServiceNow platforms. Strong understanding of ServiceNow development and configuration best practices. Extensive experience working within IT Service Management environments and a strong understanding of ITIL principles. A minimum of 3 years' experience working with common web and platform technologies, including ...

Nottingham, GBR - CC MiltonKeynes | Job-ID: 220569 | Contract type: Standard | Business Unit: Information TechnologyLife on the teamYou will provide senior subject matter expertise across Service Asset and Configuration Management (SACM), translating governance and standards into effective day-to-day control. Working under the SACM Lead, you will guide … risk mitigation, internal and external audits, and evidence production.Insight and reporting: analyse inventory, usage, compliance and financial data to identify risk, cost optimisation and service improvements.Process improvement: develop and embed SACM processes, controls, standards and automation aligned with agreed best practice.Tooling and integration: act as a senior ...

Nottingham, GBR - CC MiltonKeynes | Job-ID: 220569 | Contract type: Standard | Business Unit: Information TechnologyLife on the teamYou will provide senior subject matter expertise across Service Asset and Configuration Management (SACM), translating governance and standards into effective day-to-day control. Working under the SACM Lead, you will guide … mitigation, internal and external audits, and evidence production. Insight and reporting: analyse inventory, usage, compliance and financial data to identify risk, cost optimisation and service improvements. Process improvement: develop and embed SACM processes, controls, standards and automation aligned with agreed best practice. Tooling and integration: act as a senior ...

operation of end-user technology and local IT services while supporting business continuity and a positive employee experience. The role requires a strong customer-service mindset, effective communication and problem-solving skills, and the ability to work independently while operating within Boston Scientific's global IT standards, security requirements … processes. Key Responsibilities • Provide first- and second-line IT support to onsite and remote employees across the UK&I, resolving incidents and service requests within agreed service levels. • Act as a key local IT point of contact, taking ownership of technical issues through to resolution and coordinating with ...

security and cyber security, so decisions, standards and controls are clear, consistent and aligned with business priorities. Maintain our ISO accreditations and information security management system, and provide assurance on risk and compliance across key initiatives. Act as the main technology contact for customer assurance, accreditations, supplier assessments … responses. Lead the governance and continual improvement of our information management and collaboration platforms. Manage the IT Helpdesk and act as the escalation point for complex technical issues. Introduce practical service management disciplines and performance standards, so service delivery is structured, repeatable and measurable. Drive continual ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs … join our team in Digital Operational Services. This role provides a superb opportunity to be a Senior Service Delivery Manager leading the delivery of essential roadside technology services that are critical to the delivery of a safe and reliable motorway and trunk road network. If you are passionate about ...

meetings, presentations and business-critical events. Deliver desk-side, remote and walk-up IT support, ensuring a positive end-user experience. Manage incidents and service requests through an ITSM platform, taking ownership through to resolution. Configure, deploy and maintain end-user devices, supporting onboarding, offboarding and hardware refresh activities. … Identify recurring technical issues and contribute to problem management and service improvements. Work collaboratively with infrastructure, security and other technical teams to resolve complex issues. Support Digital Employee Experience initiatives, helping improve the reliability, usability and performance of workplace technology. Essential Skills & Experience Previous experience ...

meetings, presentations and business-critical events. Deliver desk-side, remote and walk-up IT support, ensuring a positive end-user experience. Manage incidents and service requests through an ITSM platform, taking ownership through to resolution. Configure, deploy and maintain end-user devices, supporting onboarding, offboarding and hardware refresh activities. … Identify recurring technical issues and contribute to problem management and service improvements. Work collaboratively with infrastructure, security and other technical teams to resolve complex issues. Support Digital Employee Experience initiatives, helping improve the reliability, usability and performance of workplace technology. Essential Skills & Experience Previous experience ...

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own!You will be part of a team of functional consultants focused … project plans, highlight reports, exceptions reports and risk & issue logs when required.What you’ll need7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service ManagementExperience being the lead business analyst and project manager for an application development ...

will be responsible for managing and assessing change requests, conducting risk and impact analysis, supporting governance activities, and driving continuous improvement across change management processes. Its essential to be fluent in French and English for this position. This role is offering a hybrid working contract with 3 days … motivation and flexibility is required. The successful candidate will play a key role in facilitating Change Advisory Board (CAB) meetings, ensuring compliance with change management policies and audit requirements, and collaborating with service owners and technical teams to improve change success rates while reducing emergency changes. You will ...

deliver scalable solutions using Microsoft Azure and related technologies. This role offers the chance to contribute to the development of an "Automation as a Service" capability while ensuring all solutions are secure, compliant, and aligned with best practice standards. Key Responsibilities Identify, analyse, prioritise, and implement service … Function Apps. Design and deliver integrations across multiple business systems to support end-to-end automation. Ensure solutions meet security, compliance, and risk management requirements. Embed security controls and governance standards throughout automation implementations. Participate in peer reviews, defect resolution, technical inspections, and continuous improvement initiatives. Maintain configuration management ...

/visual support Supporting meeting rooms, Microsoft Teams equipment, displays, and screens Managing local data room access, audits, and operational standards Updating and managing service requests within ServiceNow (SNOW) Applying ITIL best practices across Incident, Change, Problem, Knowledge, and Service Request Management Supporting a business operation that … alongside the wider IT team What We're Looking For The ideal candidate will have: Experience within a Desktop Support, IT Support, or Service Desk environment Strong knowledge of Microsoft 365 applications and troubleshooting Experience working with mobile devices, printers, scanners, and end-user hardware Excellent problem-solving ...

large-scale hybrid environments. This is an excellent opportunity for someone who enjoys a mix of incident resolution, technical troubleshooting, infrastructure support, and continuous service improvement while working with modern Microsoft technologies. The Opportunity As a 3rd Line Infrastructure Support Analyst, you'll play a key role in supporting … collaborative technical team, you'll provide both proactive and reactive support, helping to resolve incidents, perform root cause analysis, implement changes, and ensure service levels are consistently achieved. You'll be trusted to handle escalated technical issues, contribute to service improvement initiatives, and provide expert support across identity ...

part of a growing IT Operations team where accurate asset data underpins effective decision-making, compliance, and cost control. Working closely with technical teams, service management, and key stakeholders, you’ll help ensure IT assets are well managed, visible, and delivering value throughout their lifecycle. The team values … with all organisational standards & regulatory requirementsDevelop and optimise best-practice SACM processes both within the team and in advising other stakeholders, ITIL functions and service ownersDevelop and deliver regular reports on SACM activities, providing insights and recommendationsMonitor asset utilisation and compliance along with cost optimisation recommendationsPerform regular internal & external ...

grow and develop your technical career. You'll be the go-to person for end-user support, helping maintain a high standard of service while ensuring technology empowers our colleagues to perform at their best. What will you be doing? Your role will involve a variety of responsibilities, including … system. Assist in planning and delivering EUC refresh projects (hardware replacements, software upgrades) Collaborate with infrastructure, network, and 3rd party support teams for seamless service delivery Create and maintain internal technical documentation and knowledge base articles Adhere to ITIL-aligned service management processes Working in collaboration with ...