22 of 22 Service Management Jobs in Hertfordshire

based in Hatfield (Hybrid), £600/day, Outside IR35. Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management systems. The IT service management system employed is a critical 24/7 system and used both internally as well … excellent communication skills Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS etc ) Extensive experience in IT Service Management (ITSM) Experience with Field Service Management (FSM), Security incident Module (SIM) and HR Service Management (HRSD) is desirable More ❯

based in Hatfield (Hybrid), £600/day, Outside IR35. Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management systems. The IT service management system employed is a critical 24/7 system and used both internally as well … excellent communication skills Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS etc ) Extensive experience in IT Service Management (ITSM) Experience with Field Service Management (FSM), Security incident Mod... More ❯

We are seeking a highly skilled and experienced IT Service Delivery Manager to join our team in the Defence sector. The successful candidate will play a pivotal role in ensuring the delivery of high-quality IT services to support critical defence operations. This role requires strong leadership skills, technical … expertise, and the ability to manage complex service delivery requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. Ensure … that service levels (SLAs) and key performance indicators (KPIs) are achieved. Client and Stakeholder Engagement: Serve as the main point of contact for stakeholders, ensuring that service delivery aligns with customer expectations. Foster strong relationships with defence sector clients and internal teams. Incident and Problem Management: Oversee More ❯

Head of Service Delivery (6month FTC) Location: Hemel Hempstead Job Type: Fixed Term Contract - 6months with potential for extension or permanent role Competitive Compensation: Based on experience A new exciting Fixed Term Contract opportunity has become available on an initial 6-month basis for a Head of Service Delivery to oversee customer services and service desk operations in Hemel Hempstead for a global leading digital solutions company. This strategic role is ideal for someone with extensive experience in IT Service Management (ITSM) systems, to ensure the highest standards of service delivery. The successful … hire will manage both the Service Delivery Manager and Technical Manager, driving excellence across all service delivery platforms. Day-to-day of the role: Execute a strategic vision for service delivery, aligning with company goals and exceeding customer expectations. Oversee customer services and the service desk More ❯

Go back Hertfordshire Partnership University NHS Foundation Trust Spiritual Care Service Manager The closing date is 04 June 2025 We are seeking a dynamic and experienced individual to manage and professionally lead the Spiritual Care Service throughout the Trust. You will have a commitment to providing high quality … services to service users and staff across our organisation. You will have substantial experience of health care chaplaincy across a range of settings including mental health and learning disabilities services. You will manage a small team of chaplains across our service areas and actively seek connections with faith … leaders in our communities. The spiritual care team work with service users, carers and staff on a generic basis. Pastoral and spiritual care is available for all who require it, irrespective of religious faith, non-religious belief, philosophy or absence of faith from any of the chaplains, again irrespective More ❯

Standard Business Unit: Information Technology Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers … in a standard and repeatable basis at the required level of quality. What you'll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company … of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills. Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the More ❯

Purpose: To provide effective operational coordination and administrative support across the team, ensuring that business and customer requirements are met efficiently and within agreed service levels. This role demands strong communication, organisational, and analytical skills with the ability to manage multiple priorities and contribute to ongoing service excellence. … Key Responsibilities: Compile management information reports using relevant business tools to provide accurate and timely data. Prioritise and co-ordinate own workload and support coordination of others to meet business and customer deadlines. Identify customer requirements and direct enquiries to the appropriate department, ensuring swift and effective resolution. Communicate … business and customer expectations and avoid escalations. Assess cost implications of proposed solutions, ensuring alignment with budgetary constraints. Ensure departmental activities meet or exceed Service Level Agreement (SLA) targets. Maintain and continuously improve customer satisfaction levels through excellent service delivery. Ensure compliance with companies Information Security Policies and More ❯

Purpose: To provide effective operational coordination and administrative support across the team, ensuring that business and customer requirements are met efficiently and within agreed service levels. This role demands strong communication, organisational, and analytical skills with the ability to manage multiple priorities and contribute to ongoing service excellence. … Key Responsibilities: Compile management information reports using relevant business tools to provide accurate and timely data. Prioritise and co-ordinate own workload and support coordination of others to meet business and customer deadlines. Identify customer requirements and direct enquiries to the appropriate department, ensuring swift and effective resolution. Communicate … business and customer expectations and avoid escalations. Assess cost implications of proposed solutions, ensuring alignment with budgetary constraints. Ensure departmental activities meet or exceed Service Level Agreement (SLA) targets. Maintain and continuously improve customer satisfaction levels through excellent service delivery. Ensure compliance with companies Information Security Policies and More ❯

Purpose: To provide effective operational coordination and administrative support across the team, ensuring that business and customer requirements are met efficiently and within agreed service levels. This role demands strong communication, organisational, and analytical skills with the ability to manage multiple priorities and contribute to ongoing service excellence. … Key Responsibilities: Compile management information reports using relevant business tools to provide accurate and timely data. Prioritise and co-ordinate own workload and support coordination of others to meet business and customer deadlines. Identify customer requirements and direct enquiries to the appropriate department, ensuring swift and effective resolution. Communicate … business and customer expectations and avoid escalations. Assess cost implications of proposed solutions, ensuring alignment with budgetary constraints. Ensure departmental activities meet or exceed Service Level Agreement (SLA) targets. Maintain and continuously improve customer satisfaction levels through excellent service delivery. Ensure compliance with companies Information Security Policies and More ❯

Purpose: To provide effective operational coordination and administrative support across the team, ensuring that business and customer requirements are met efficiently and within agreed service levels. This role demands strong communication, organisational, and analytical skills with the ability to manage multiple priorities and contribute to ongoing service excellence. … Key Responsibilities: Compile management information reports using relevant business tools to provide accurate and timely data. Prioritise and co-ordinate own workload and support coordination of others to meet business and customer deadlines. Identify customer requirements and direct enquiries to the appropriate department, ensuring swift and effective resolution. Communicate … business and customer expectations and avoid escalations. Assess cost implications of proposed solutions, ensuring alignment with budgetary constraints. Ensure departmental activities meet or exceed Service Level Agreement (SLA) targets. Maintain and continuously improve customer satisfaction levels through excellent service delivery. Ensure compliance with companies Information Security Policies and More ❯

months Day rates - £500 - £600 Inside IR35 (Umbrella Company) As a Maximo Consultant you will be responsible for ensuring Maximo applications align with service design and business needs. Provides effective user support and maintains system stability to support operational goals. Specialises in CAFM using IBM Maximo, with prior experience … in Facilities Management or IT Service Management environments Your responsibilities in the role Support planning, testing, and improvement of Maximo applications. Lead requirement-gathering sessions and produce documentation. Resolve system issues, close process gaps, and enhance performance. Collaborate with the CAFM Developer on analysis, configuration, and upgrades. … Monitor system performance and apply improvements. Share knowledge and continuously develop expertise Experience 5+ years in a similar role; 7+ years in structured IT service environments. Industry experience in Civils, Construction, or Facilities. Extensive hands-on experience with IBM Maximo, SQL, and/or DB2. Strong skills in system More ❯

days) to receive an alert: Location: UK - Hatfield, UK - London, UK - Milton Keynes, UK - Reading Job-ID: 212916 Contract type: Standard Business Unit: Project Management Life on the team As a Programme Lead in GIS Programme Delivery, you will be leading a portfolio for a specific part of Computacenter … in a matrix structure and will need to work closely with the Head of Projects Practice. The role will include full responsibility for the management and reporting, including the finances of the portfolio of programmes/projects. Delivery of a successful project will include some or all of the … of initiatives (possibly spread across both Corporate Initiatives and Divisionally Funded) with an overall value from £2m to £10m+ What you'll do Project Management and Delivery: Experienced in the initiation of programmes/projects, defining the scope, agree requirements, coordinate and plan resource requirements, produce the cost model More ❯

Experience with data analytics tools such as Grafana and Talend * API-level connectivity management * Strong SQL skills (Oracle DB, MySQL) * Experience with Denodo, AWS S3, Berlin Job Scheduler, Pentaho * Familiarity with DevOps tools like GitLab * Prior live service support within a Service Management environment * Agile/ More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer … service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer … service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer … service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

be able to get Security Clearance As a 2nd Line Test Analyst, the day to day role will be focussed on delivering the testing service provided by Computacenter to the customer by designing and executing scripts to ensure that the subject under test (application, system change or new hardware … to design test cases and scenarios to adequately cover them. The Test analyst will be responsible for reporting any defects within the chosen Test Management tool (SpiraTest), providing detailed information that can be used to pass on to the relevant resolvers and performing confirmation testing once completed. What you … test plan by providing possible test scenarios Communicate with a wide variety of different internal support teams ranging from Wintel, networks, application packages and service management Able to communicate with key stakeholders, including customers in a professional manner What you'll need Technical Experience: Good working knowledge of More ❯

cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today’s rapidly evolving markets. With a comprehensive solution portfolio across four service lines—Consulting, Solutions, Talents, and Academy—Akkodis supports clients from concept through to full-scale deployment and optimisation. Our diverse offerings help organisations rethink … unique opportunity to be at the forefront of major national initiatives, working within a high-impact, collaborative environment. Our diverse roles span architecture, project management, data analytics, software development, and technical support—empowering professionals to shape scalable, next-generation digital ecosystems. Whether delivering sophisticated Big Data platforms, cloud solutions … Education AWS Certifications (AWS Certified Solution Architect, SysOps Administrator). Experience supporting enterprise systems (Finance, HR, CRM) in AWS environments. Familiarity with ITIL or service management frameworks. More ❯

cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today’s rapidly evolving markets. With a comprehensive solution portfolio across four service lines—Consulting, Solutions, Talents, and Academy—Akkodis supports clients from concept through to full-scale deployment and optimisation. Our diverse offerings help organisations rethink … unique opportunity to be at the forefront of major national initiatives, working within a high-impact, collaborative environment. Our diverse roles span architecture, project management, data analytics, software development, and technical support—empowering professionals to shape scalable, next-generation digital ecosystems. Whether delivering sophisticated Big Data platforms, cloud solutions … Education AWS Certifications (AWS Certified Solution Architect, SysOps Administrator). Experience supporting enterprise systems (Finance, HR, CRM) in AWS environments. Familiarity with ITIL or service management frameworks. More ❯

modules such as ITSM, FSM. Proven experience designing and implementing integrations between SAP and ServiceNow (e.g., asset synchronization, work order to sales order/service order). Familiarity with integration tools and platforms. Strong knowledge of REST APIs, IDoc, BAPI. Experience with ITIL practices and service management More ❯

in days) to receive an alert: Location: UK - Hatfield, UK - Birmingham, UK - London, UK - Manchester Job-ID: 212990 Contract type: Standard Business Unit: Project Management Life on the team We are currently recruiting a Project Coordinator, where you'll be a vital part of our Projects & Programmes Practice. You … full project lifecycle and play a hands-on role in bringing customer outcomes to life. This is a great opportunity to develop your project management career within a collaborative, fast-paced environment, while working with a wide range of teams across the business-including Consultancy, Engineering, and Service … are met Maintain Project Documentation: Keep control logs, registers (risks, issues, changes), and governance reports up to date and stored correctly Assist with Financial Management: Help track budgets, support forecasting, and contribute to monthly financial reports (PFRs) using internal tools like PEAT Enable Change Management: Raise and track More ❯

leading data protection provider specialising in managed backup, disaster recovery, and cyber recovery services. They are seeking a Technical Backup Engineer to join their Service Operations team. In this client-facing role, the Technical Backup Engineer will engage directly with clients, providing support and expertise through both verbal and … this position. Key Responsibilities of the Technical Backup Engineer: Act as the escalation point for advanced technical issues, including troubleshooting and vendor management. Manage service and change requests, such as data restores and system updates, while maintaining monitoring tools and approving technical changes. Communicate effectively with customers, partners, and … internal teams to ensure service expectations are met. Oversee application administration (Rubrik, Druva, Zerto, Commvault). Maintain technical documentation and stay up to date with relevant certifications. Essential Skills and Experience of the Technical Backup Engineer: Strong expertise in data backup and disaster recovery platforms, including Rubrik, Druva, Zerto More ❯