Helpdesk Lead 1st & 2nd Line
- Hiring Organisation
- Nextech
- Location
- Wellingborough, Northamptonshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £45,000 per annum
platforms) Technical Responsibilities (Hands-On) Act as main point of contact for 1st and 2nd line support queries Troubleshoot Windows 10/11, Microsoft 365, Active Directory and networking issues Manage user administration (AD, M365) Support device builds, deployments and patch management Perform onsite client visits when required Maintain … Support/Helpdesk role Strong 1st and 2nd line troubleshooting capability Experience in an MSP environment (highly desirable) Knowledge of: Windows 10/11 Microsoft 365 Active Directory Basic networking (DNS, DHCP, TCP/IP) Experience working with structured ticketing systems Exposure to SLA management and process improvement Organised ...