Senior Technical Support Specialist
- Hiring Organisation
- Vermelo RPO
- Location
- Turnbridge Wells, Charing Heath, Kent, United Kingdom
- Employment Type
- Permanent
Support and coach 1st and 2nd line colleagues through technical guidance and knowledge sharing Create troubleshooting guides, SOPs, FAQs, knowledge articles and known issue documentation Provide clear updates to both technical and non-technical stakeholders What We’re Looking For You will have experience in a senior technical support … role. You will also need: Experience supporting CCTV, video telematics, vehicle technology, IoT, connected hardware or similar technical products Strong troubleshooting and fault-finding skills across hardware, software, connectivity, configuration and installation issues Experience managing escalated cases and customer-impacting technical incidents Knowledge of cameras, DVRs, MDVRs, NVRs ...