Senior Technical Support Specialist
- Hiring Organisation
- Vermelo RPO
- Location
- Turnbridge Wells, Charing Heath, Kent, United Kingdom
- Employment Type
- Permanent
MDVRs, NVRs, GPS tracking devices, SIM connectivity, firmware, software and vehicle power Review logs, service history, installation records, device health information and system data to identify root causes Investigate recurring faults and recommend corrective or preventative actions Create and maintain customer, device, account, alert, permission and platform … customer-impacting technical incidents Knowledge of cameras, DVRs, MDVRs, NVRs, GPS tracking, SIM connectivity, firmware and remote diagnostics The ability to analyse logs, system data, service records and installation information A basic understanding of REST APIs, HTTP status codes, API keys, authentication and permissions Experience using Postman ...