Senior Technical Support Specialist
- Hiring Organisation
- Vermelo RPO
- Location
- Turnbridge Wells, Charing Heath, Kent, United Kingdom
- Employment Type
- Permanent
MDVRs, NVRs, GPS tracking devices, SIM connectivity, firmware, software and vehicle power Review logs, service history, installation records, device health information and system data to identify root causes Investigate recurring faults and recommend corrective or preventative actions Create and maintain customer, device, account, alert, permission and platform configurations … Postman, Azure logs and basic KQL queries Recreate technical issues, validate payloads and identify whether problems relate to configuration, customer usage, devices, data or genuine platform defects Provide clear, evidence-based escalations to Product or Development teams Support and coach 1st and 2nd line colleagues through technical guidance ...