1 of 1 Business Continuity Planning Jobs in West Bromwich

Support Team Leader. You will be responsible for managing the Technical Support team within operations and optimising resource across Operations and the Contact Centre through effective forecasting and capacity planning, driving effective performance so that KPIs are delivered. Have responsiblility for driving efficiency through effective process design, innovation and automation where possible. They will provide input to Society wide … technical issues or queries relating to the systems used within the division, providing information and support as required. This person will also maintain and where possible improve the divisional business continuity plan (BCP) and business impact assessment (BIA) documentation. Ensuring the team are motivated, have a customer centric approach, that work is prioritised effectively, that the Board … ExCo and Operational MI packs are completed on time each month and will liaise with other business areas to gain buy in for any proposed changes or improvements to systems prior to go live. What the role will look like: Effectively manage and develop the Technical Support Team within Operations to ensure any technical issues are resolved quickly to More ❯