1 of 1 ITIL Jobs in West End of London

Level 2 Desktop Support professional to join our dynamic IT team. Ideally you will have extensive experience in managing and troubleshooting Windows environments, DNS, DHCP, Office packages, Intune, and ITIL processes. This role requires excellent problem-solving skills, a customer-focused attitude, and the ability to work independently and as part of a team. #LI-CET Proven experience in a … Manage and troubleshoot Windows operating systems and applications. Troubleshoot basic DNS and DHCP Support and administer Microsoft Office 365 packages Utilise Microsoft Intune for device management and security Follow ITIL best practices for incident, problem, and change management Assist with the deployment and maintenance of desktop hardware and software Document and track issues using our service desk system Collaborate with … Confident managing and organising Active directory and its objects Experience with DNS and DHCP configuration and management Proficiency in Microsoft Office 365 packages (Word, Excel, PowerPoint, Outlook) Familiarity with ITIL processes and best practices Excellent problem-solving and analytical skills Strong communication and interpersonal skills Ability to work independently and as part of a team Experience using Jira/ServiceNow More ❯