3 of 3 Remote/Hybrid SaaS Jobs in West Kilbride

November 3, 2025. We're looking for someone who: Has 3+ years of hands-on experience in technical support for a B2B or B2C SaaS product. Cares about the impact their work has on the team and the company. Has a keen eye for detail and eagerness for constant improvement. ...

timezone support coverage on an ad-hoc basis, triaging and resolving customer issues to minimize downtime and meet SLAs. Skills Proven delivery of SaaS implementations and high-quality customer-facing deliverables, with the ability to manage multiple concurrent onboarding engagements independently. Strong customer and stakeholder management, able to lead executive … action approach. Comfortable working within a regional CS team, collaborating across time zones to support shared customer outcomes. Technically astute with strong understanding of SaaS concepts, integrations, and practical troubleshooting. Requirements 5+ years of experience in customer success, professional services, solutions consulting, or a related customer-facing technical role ...

least privilege" as a principle. Access should follow people as they join, move and leave, not depend on someone remembering to remove it. SaaS sprawl We use a lot of software. Some of it is essential. Some probably isn’t. Some have 80 licences and 37 active users. … use. We’d expect real hands-on depth in identity and access, endpoint management and automation, and a working grasp of the rest: SaaS governance, vendor and licence management, audits and certification, incident response and data protection. Beyond that, we’re hiring for principles over product knowledge. You should know ...