2 of 2 Applications Support Jobs in West London

Skills & Competencies Mandatory: Energy Trading and Risk Management (ETRM) Systems experience - ideally ZEMA - more broadly Commodities Trading background. Ability to deliver and understand the importance of customer service excellence, face to face, over email and by telephone. Excellent Interpersonal and More ❯

technical support for users and service owner, planning upgrades and performing preventative maintenance. You will also be tasked with enabling and facilitating the work of the Application Support Engineers. You will provide Level 2 and Level 3 support for their software applications, ensuring their stability, security, and optimal performance. The role includes managing … configuration changes, patching infrastructure and applications and collaborating with vendors and internal teams. Main accountabilities • Lead and mentor a team of application support engineers. • Act as an escalation point, resolving issues in a professional and timely manner. • Deliver Level 2 and Level 3 support for application-related issues. • Implement configuration changes and enhancements to software … infrastructure and applications to ensure security and performance are completed • Manage relationships with vendors and coordinate upgrades and maintenance activities. Responsibilities • Provide leadership and guidance to the application support team, fostering a collaborative and supportive environment. • Troubleshoot and resolve application-related issues, providing timely and effective solutions. • Conduct security assessments and implement necessary security measures. • Prioritise and More ❯