Hands-On Service Desk Manager
Hammersmith, London, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Proactive Appointments
M365, etc, to all offices globally, Provision of laptops and mobile devices, Supporting desktop client access to back-office applications that are supported by the applications team, End user security management. Required experience: Extensive Service Desk experience: Running a modern user centric support function in an international business. Creation, monitoring and reporting of relevant SLA and KPI metrics Acting … management (Starter/movers/leavers, access reviews, etc) Change management Asset management Incident/Problem management Service catalogue, CMDB, etc End user device and software patching Familiarity with Information Security Operational management The role of service desk in incident response General familiarity with security best practice Secure by design principles, including MDM for mobiles and laptops Specific infosec skills not required, but will responsible for some elements of Infosec as they relate to end users, their devices, and the service desk. Due to the volume of applications received More ❯
Employment Type: Full-Time
Salary: £55,000 - £65,000 per annum
Posted: