multiple devices, platforms, and services. Troubleshoot and resolve issues involving networking, hardware, software, and infrastructure. Manage and resolve support tickets within SLAs. Administer Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive). Support Google Workspace environments. Manage Azure AD: user admin, conditional access, group policies. Deploy and maintain devices with Microsoft Intune (Windows, macOS, iOS, Android). Monitor and respond More ❯
software issues. Microsoft Office - resolving customer issues on all versions. Server administration (e.g. Active Directory, group policy, logon problems including remote logon issues). Microsoft 365 Administration (Exchange, SharePoint, OneDrive) - e.g. mailbox limits, mailbox sharing, file and folder permissions. Smartphone email support (e.g. mailbox setup and synchronisation issues). A self-managing individual with attention to detail and documentation More ❯
software issues. Microsoft Office - resolving customer issues on all versions. Server administration (e.g. Active Directory, group policy, logon problems including remote logon issues). Microsoft 365 Administration (Exchange, SharePoint, OneDrive) - e.g. mailbox limits, mailbox sharing, file and folder permissions. Smartphone email support (e.g. mailbox setup and synchronisation issues). A self-managing individual with attention to detail and documentation More ❯
