1 of 1 Remote Supplier Relationship Management Jobs in West London

working to deliver first-class solutions, ensuring a service that is Fit for Purpose and meeting the needs of the business. Key Responsibilities: To build and maintain the service relationship between Retail Technology and its stakeholders across the business. Define, agree, and manage service level agreements (SLAs) and operational level agreements (OLAs) for services. Report on the quality of … by suppliers including Scientific Games and Vodafone, based on transparent KPIs. Manage the operational budgets for outsourced services, including those provided by Scientific Games and Vodafone Working with the Supplier Relationship Manager, define, agree, and manage service improvement plans where the quality of the service does not meet the required threshold. Point of contact to engage and provide … support to business and technical stakeholders of the service. Ideally, you'll have: Strong experience in service management, especially in the retail field services space. Experience of defining and managing SLAs and OLAs, as well as generating and presenting service reports and KPIs. Experience of defining and managing service improvement plans Experience of working within ISO 20000-certified environment More ❯