client support operations, onboarding, and environment handovers, coordinating with product and engineering for fixes and enhancements. Run change management with risk assessment, approvals, maintenance windows, and keep a reliable CMDB or asset inventory. Create and maintain SOPs and runbooks, and deliver clear status updates and post‐incident reviews that … services environment. You understand ITIL practices and service metrics, and you are comfortable interpreting SLAs, SLOs, and error budgets. You can administer common stacks (Windows/Linux servers, identity and endpoint management, networks, cloud services) and script simple automations. You communicate crisply with clients and engineers, make sound trade ...