Remote Customer Experience Cloud & AI SME
- Hiring Organisation
- Maxaccelerate
- Location
- Livingston, West Lothian, UK
within Salesforce and external platforms. Utilize Einstein AI, NLP, and machine learning to enhance case deflection and automate customer support . Implement Conversational AI chatbots integrated with Live Chat, WhatsApp, and external messaging platforms . Ensure AI agents learn from interactions to continuously improve customer responses. 3. Cross-Platform … 2+ years of experience in Salesforce Experience Cloud & Service Cloud (or equivalent self-service portal expertise). Hands-on knowledge of Einstein AI, NLP, chatbot development, and automation workflows . Experience with Salesforce Flow, Omni-Channel Routing, and case automation . Familiarity with third-party AI, automation, and chatbot platforms ...