1 of 1 Remote Service Analyst Jobs in West Lothian

first point of contact for customers, and youll be responsible for logging all technical related incidents and requests (either by phone or email), resolving them in accordance with our service level agreements. Youll take full ownership of tickets to ensure that customers have a consistent line of communication with any queries. Youll also work with other members of the … experience, to reach a satisfactory resolution. REQUIREMENTS: We are looking for someone that has at least 6-12 months experience within a technical role or has some strong customer service call centre type experience, specifically on a helpdesk. If you have experience of Ivanti, Service Now or ITSM tools, that would be an advantage, however all training is … provided and as long as you have customer service experience, we want to have a conversation with you! We are also happy to consider applicants with a strong customer service background who has an interest in IT full training will be provided. KEYWORDS : 1st Line IT Support, 1st Line, 1st Line Helpdesk, 1st Line Technical Support, Technical Analyst More ❯