2 of 2 Customer Service Jobs in West Malling

wide transformation programme to modernise ways of working - Preparing the business to absorb changes, helping teams to understand the benefits and minimise impact to BAU - Supporting on the new customer journey, moving the customer service team away from the administration side and becoming more advisory for business efficiency - Currently at build phase of the new customer self-service portal - Working on the full end-to-end change from communication and engagement through to team training, go live and post go live support Key Skills for the Change Manager: - Experience with full end-to-end change management - Previous experience working on multiple workstreams - Change management experience on a digital or process automation project - Clear and More ❯

Engineer to provide end-to-end support for VIP customers at Cantium Business Solutions. This role involves working within the VIP Support team to deliver top-quality, technically advanced customer service. Why Join CSG? CSG aims to be recognized as the global leader in Education and Public Sector services, operating in 86 countries with 1,800 staff across … user-specific settings, and provide hands-on support to familiarize users with their technology. Act as the first point of contact for VIP support requests via phone, inbox, or service ticket, ensuring swift resolution or escalation while maintaining excellent service levels. Maintain accurate documentation, FAQs, and user guides to enable VIPs to resolve minor issues independently. Collaborate with … aiming to resolve issues at the first point of contact. Provide feedback based on incident and request trends to improve services, processes, and user satisfaction. Uphold the company's customer-focused, fast, connected, and insight-driven service culture, ensuring professionalism in every interaction. What We Offer 25 days of annual leave plus bank holidays An additional day off More ❯