2 of 2 Remote Customer Service Jobs in West Malling

part of Commercial Services Group (CSG the UK's largest local authority trading company, we operate with a strong public sector ethos while driving innovation and growth across our service lines. Why this role matters As part of Cantium's Transition team, you'll ensure new services are robust, reliable and meet agreed business requirements before they go live. … Your work will directly contribute to maintaining the high standards Cantium is known for in delivering quality, customer-led IT solutions. What you'll be doing Develop and execute structured test plans, scripts and scenarios for service components. Validate and verify that new services meet defined acceptance and performance criteria. Identify and report risks, issues or defects throughout … the Service Transition process. Ensure all testing is completed according to established processes and timeframes. Collaborate with technical teams and stakeholders to resolve testing-related issues. Provide quality assurance for service releases and components. Excellent attention to detail and ability to maintain quality standards under pressure. Confident communicator with good written and verbal skills. Knowledge of risk management More ❯

your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Managing incoming tickets from end-users, covering service requests and incidents Installing and licensing software in response to user needs Ordering and reconciling hardware and peripherals, following up on discrepancies as needed Maintaining adequate stock and accurate … workplace mentor and from the team at Baltic Apprenticeships. Desired Qualities, Skills and Knowledge Ability to work independently and collaboratively within a team. Excellent written and verbal communication skills. Customer service ethos and problem-solving ability. Proactive in identifying efficiencies and improvements. Grade 5 in GCSE English and Grade 4 in GCSE Maths. Salary, Hours?&?Benefits More ❯