1 of 1 Remote Inclusion and Diversity Jobs in West Malling

involves working within the VIP Support team to deliver top-quality, technically advanced customer service. Why Join CSG? CSG aims to be recognized as the global leader in Education and Public Sector services, operating in 86 countries with 1,800 staff across 33 trading brands. We offer expertise in HR, IT, Energy, Education Resources, Procurement, and more. Growing at … annually, CSG is expanding through organic growth, acquisitions, and strategic partnerships. Join us to be part of shaping the future of CSG. Key Responsibilities Deliver high-quality, responsive support to senior stakeholders by troubleshooting and resolving technical issues across desktop, laptop, and mobile devices, both remotely and on-site. Oversee VIP device deployments, configure user-specific settings, and provide hands … the first point of contact for VIP support requests via phone, inbox, or service ticket, ensuring swift resolution or escalation while maintaining excellent service levels. Maintain accurate documentation, FAQs, and user guides to enable VIPs to resolve minor issues independently. Collaborate with technical teams to improve response times and reduce escalations, aiming to resolve issues at the first point of More ❯