2 of 2 Remote Client Onboarding Jobs in the West Midlands

3rd line support for complex issues – including root cause analysis, bug fixes, and performance tuning Triage and escalate issues where needed Document integration processes and support activity Support onboarding of new clients and roll-out of new features Participate in a support rota covering UK and CST time zones What you will need: Strong experience with SQL and More ❯

issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and the introduction of new services for existing clients. Work with the Customer Success Team Manager to manage the full customer lifecycle, including renewals, to ensure More ❯