13 of 13 Remote Customer Engagement Jobs in the West Midlands

Customer Engagement Manager Location: Hybrid – home and office Hours of work: 37.5 hours per week Reports to: Head of Customer Engagement A bit about us: We started up over 30 years ago, with the aim to make the lives of Manufacturers and Distributors easier and our aim has remained steadfast ever since. We like to think … their business goals and we help our customers succeed because we believe in leading with business objectives, not technology. We take the time to develop an understanding of each customer's business while encouraging and educating them about best-practice processes. We are a Great Place to Work® Excellence in Winner (over numerous years) and by having the right … our people as our most valuable asset, our involvement in Great Place to Work® means we can continuously benchmark and improve our peoples’ experiences to build and sustain great customer experiences. Overall Responsibilities: As a Customer Engagement Manager you will be our customers primary point of contact, creating and maintaining positive relationships! You will support them with More ❯

Customer Engagement Manager Location: Hybrid – home and office Hours of work: 37.5 hours per week Reports to: Head of Customer Engagement A bit about us: We started up over 30 years ago, with the aim to make the lives of Manufacturers and Distributors easier and our aim has remained steadfast ever since. We like to think … their business goals and we help our customers succeed because we believe in leading with business objectives, not technology. We take the time to develop an understanding of each customer's business while encouraging and educating them about best-practice processes. We are a Great Place to Work® Excellence in Winner (over numerous years) and by having the right … our people as our most valuable asset, our involvement in Great Place to Work® means we can continuously benchmark and improve our peoples’ experiences to build and sustain great customer experiences. Overall Responsibilities: As a Customer Engagement Manager you will be our customers primary point of contact, creating and maintaining positive relationships! You will support them with More ❯

Customer Success Manager £40,000 - £42,000, plus benefits Wolverhampton – Hybrid Due to ongoing business growth, an exciting opportunity has opened up to join a dedicated team that prioritises client success. As the primary point of contact for customers, you’ll foster strong, positive relationships while ensuring their needs are met and their expectations are clear. Your focus will … be on driving customer satisfaction and retention, helping clients achieve their goals while strengthening long-term partnerships. Main Areas of Responsibility for the Customer Engagement Manager: Responds to enquiries and concerns from customers Arranges regular customer reviews and advising the most effective approach to achieve their goals Manages relationship between business and customers – handling contracts, licencing … other contract opportunities Ensure customers ultimately have realistic expectations, and they are clear of what we can deliver, and when we can deliver it Ensures regular contact with every customer Retains commercial ownership of customer projects and attends steering meetings as appropriate Skills and Experience for the Customer Engagement Manager: 3 years+ experience with ERP system More ❯

Lead Functional Consultant Not for Profit Sector Salary: competitive depending upon experience + benefits Where the job is based : Hybrid (home-based, working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Who we are: Dive into a world where technology meets innovation. At Kerv Digital, we're … mission. Non-Profit and Membership organisations account for approximately 50% of our business. Required Skills: Experience of the Non-profit and Membership sector essential In-depth knowledge of D365 Customer Engagement first-party applications and the Power Platform. Capable of leading a team of functional consultants, collaborating with clients to design and build Dynamics 365 CE and Power … Platform Solutions Proficiency in several of the following products: Sales, Customer Service, Customer insights, Power Apps, Power Automate, Power Pages, Copilot Studio and Power Bi End to End Implementation Experience essential especially in larger/more complex projects of Multiple Dynamics 365 CE or Power Platform end to end implementation including requirements analysis, design, configuration, testing, training, data More ❯

Lead Functional Consultant – Not for Profit Sector Salary: competitive depending upon experience + benefits Where the job is based : Hybrid (home-based, working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Who we are: Dive into a world where technology meets innovation. At Kerv Digital, we're … mission. Non-Profit and Membership organisations account for approximately 50% of our business. Required Skills: Experience of the Non-profit and Membership sector essential In-depth knowledge of D365 Customer Engagement first-party applications and the Power Platform. Capable of leading a team of functional consultants, collaborating with clients to design and build Dynamics 365 CE and Power … Platform Solutions Proficiency in several of the following products: Sales, Customer Service, Customer insights, Power Apps, Power Automate, Power Pages, Copilot Studio and Power Bi End to End Implementation Experience essential especially in larger/more complex projects of Multiple Dynamics 365 CE or Power Platform end to end implementation including requirements analysis, design, configuration, testing, training, data More ❯

working Salary up to £60,000 Dynamics 365 CE Developer required for a leading client in Burton Upon Trent to design, develop, and implement solutions within the Dynamics 365 Customer Engagement (CE) platform. The role includes customising entities, plugins, workflows, and integrations to enhance CRM operations and meet business needs. Responsibilities also involve collaborating with cross-functional teams … The developer is expected to stay current with Dynamics 365 CE advancements to maintain system performance and data integrity. Key skills and responsibilities, Design, develop, and customize Dynamics 365 Customer Engagement (CE) solutions, including plugins, workflows, and integrations to meet business requirements. Collaborate with analysts to gather and document detailed technical specifications. Develop and deploy Power Platform solutions More ❯

This is a key role within the digital marketing function and offers an exciting opportunity to work with a variety of platforms and tools to enhance online performance and customer engagement. What You'll Be Doing: As the E-Commerce & Digital Platform Coordinator, you will be responsible for: Digital Marketing & Sales Strategy Developing and executing digital marketing strategies to … Product Management Managing the online product catalogue: adding new products, updating listings, and ensuring accuracy in collaboration with Brand and Global teams Analysing sales data to support product optimisation Customer Excellence Driving improvements in the digital customer journey to increase satisfaction and loyalty Supporting customer engagement and acquisition initiatives with insights and tools Analytics & Reporting Using … analytics tools (e.g. Google Analytics) to monitor performance, customer behaviour, and trends Providing regular reports and insights to the senior marketing management team Key Skills & Experience: We’re looking for someone who can demonstrate extensive experience with: Website management and e-commerce platforms Google Analytics, SEO, Google Ads, and paid digital media Professional use of social media for business More ❯

This is a key role within the digital marketing function and offers an exciting opportunity to work with a variety of platforms and tools to enhance online performance and customer engagement. What You'll Be Doing: As the E-Commerce & Digital Platform Coordinator, you will be responsible for: Digital Marketing & Sales Strategy Developing and executing digital marketing strategies to … Product Management Managing the online product catalogue: adding new products, updating listings, and ensuring accuracy in collaboration with Brand and Global teams Analysing sales data to support product optimisation Customer Excellence Driving improvements in the digital customer journey to increase satisfaction and loyalty Supporting customer engagement and acquisition initiatives with insights and tools Analytics & Reporting Using … analytics tools (e.g. Google Analytics) to monitor performance, customer behaviour, and trends Providing regular reports and insights to the senior marketing management team Key Skills & Experience: We’re looking for someone who can demonstrate extensive experience with: Website management and e-commerce platforms Google Analytics, SEO, Google Ads, and paid digital media Professional use of social media for business More ❯

a seamless experience for users, whilst aligning with the company's strategic goals: Digital Marketing & Sales Strategy – Develop and deliver digital campaigns (PPC, SEO, social, affiliates) to drive traffic, engagement, and conversions. Website & Platform Management – Oversee e-commerce platforms and online store, ensuring functionality, usability, and engaging content. Collaborate with global teams and developers to improve UX and conversion. … Product Management – Maintain and update the online product catalogue, ensuring accurate information and optimised listings. Analyse sales data to support growth. Customer Experience – Enhance the online journey to boost satisfaction, loyalty, and acquisition, working closely with customer engagement teams. Analytics & Reporting – Monitor performance, customer behaviour, and sales trends to optimise campaigns and report insights to senior More ❯

the specific technologies used in Privileged Access Management, such as CyberArk or Delinea. Collaboration: Working closely with engineers, designers, security teams, and business stakeholders to deliver effective PAM solutions. Customer Engagement: PAM Technical PMs understand customer needs by interacting with IT, security, and DevOps teams at enterprise clients. Strategic Guidance: You will monitor industry trends in PAM … are scalable and secure. Responsibilities and Skills: Managing Project Plans: Creating and maintaining complex project plans (MSP, ensuring they stay on schedule and are managed effectively, is crucial. Stakeholder Engagement: Effectively communicating project status and engaging with various stakeholders is a core function. Technical Acumen: A good understanding of technical language and solutions is necessary to manage a technical More ❯

role within insurance - Strong knowledge of general insurance products, market positioning and industry best practice - Demonstrable experience delivering complex programs working in a client facing role - Excellent stakeholder and customer engagement skills - Team leadership experience - Experience working in the Fintech or Insurtech space would be hugely beneficial - The desire to remain hands on and engaged with the technology More ❯

not-for-profit organisation in Shifnal to recruit a CRM Data Analyst. This is essential in ensuring data is accurate, accessible and strategically used to drive business insight and customer engagement. This will be both a hands-on technical lead and a cross-team collaborator, improving systems, processes and insights that support business growth. This is a 12-month More ❯

is seeking a Delivery Manager to join their team on a 9-12 month FTC , supporting the build of a new business-as-usual (BAU) team for their flagship customer loyalty programme .The first phase of the programme is already live with successful features launched, and the BAU team will take forward future enhancements and new initiatives, working with … a BAU environment while ensuring alignment with business goals. Coordinate and support a cross-functional team including Business Analysts and external partners. Drive best practices in delivery and stakeholder engagement to ensure successful outcomes. Experience Required Proven track record as a Delivery Manager or similar role in digital product delivery. Experience with loyalty programmes or customer engagement More ❯