18 of 18 Remote/Hybrid Customer Engagement Jobs in the West Midlands

Salesforce Delivery Unit is one of the fastest growing areas within Capgemini UK and focuses on helping clients realise business value through Salesforce, AI, customer data, digital engagement and marketing transformation. You’ll be working across a wide spectrum of industry sectors, from Consumer Products, Automotive and Retail … Telecommunications and Public Sector. You’ll work alongside solution architects, technical architects, developers, data engineers, testers, marketing specialists and business stakeholders to deliver innovative customer engagement solutions using Salesforce Marketing Cloud Next and Salesforce Data 360. You’ll experience significant variety in this role. One day you could ...

This role is responsible for leading the full EMEA Client Management function, owning team performance across retention, expansion, customer satisfaction, and commercial growth. This is a people leadership role with accountability for the team quota. The Director will lead and coach Account Managers, Senior Account Managers, Key Account Managers … emerging player-coach leaders to deliver consistent account coverage, proactive customer engagement, and measurable net retention outcomes across the region. This role is suited to an experienced SaaS or technology client management leader who can bring structure, commercial discipline, and strong people leadership to a growing team with ...

Associate Customer Success Manager (UK Remote) Full-time When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value … global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Associate Customer Success Manager for Spanish and French customers, ensuring retention, growth, and strong relationships. As an Associate Customer Success Manager, you will manage a portfolio ...

million HTTP requests daily and process more than 1.5 million bets per hour at peak. As a Senior Software Product Analyst, you’ll turn customer and marketing needs into clear product plans and useful improvements across our digital experience. Our Software Product Development department creates and improves the technology … that supports our products and customer experiences. Within the Marketing function, you’ll use your understanding of customers, regulatory requirements and our technology stack to shape improvements to direct‐to‐customer marketing across multiple touchpoints. You’ll work with teams across the business to define requirements, prioritise initiatives ...

with customers and finding out how they use their phone, broadband and home entertainment Recommending the right mobile, broadband or bundle package for each customer, household or business Explaining plans, offers and technology such as 5G and full fibre in a clear, jargon-free way Answering questions and giving … process where appropriate Building genuine rapport with people from all walks of life across the city Working towards individual and team sales and customer engagement goals Representing a major brand with professionalism and pride Taking part in daily coaching, product training and team meetings Continuously developing your sales ...

comfortable with this arrangement. About the role The Genesys CX Consultant combines technical and operational expertise to help organisations maximise the value of their customer experience technology investments. Working with internal and external stakeholders, you’ll design, implement and optimise contact centre solutions that improve customer and colleague … future operating models. Working across operational and technical teams, you’ll help ensure change is successfully adopted and that we deliver outcomes which strengthen customer relationships, turning our customers into BT advocates and referenceable clients. What you’ll be doing Shape customer solutions by understanding business, operational ...

locations may be required. (Company Car) About This Role: Lead the delivery of innovative front-of-house technology solutions across Compass Group brands, enhancing customer experience, improving operational efficiency, and supporting business growth. Working closely with operational and technology teams, you'll drive the adoption of EPOS, mobile apps … kiosks, digital ordering, loyalty platforms, AI solutions, and other emerging technologies. This hybrid role involves regular site and client visits, supporting business transformation, client engagement, and technology-led growth initiatives. Key Responsibilities: Customer and Client Satisfaction Partner with Brand Directors, Operations Directors and Regional Managers to understand business ...

commercial experience developing and customising Microsoft Dynamics 365 , including solution design, configuration, custom development, and support within enterprise environments. Strong knowledge of Dynamics 365 Customer Engagement (CE) and Dataverse, with experience extending tables, forms, views, business processes, security models, and managed solutions. Hands-on development expertise using C# … Knowledge of Azure DevOps, CI/CD pipelines, and Git-based source control. Experience working within Agile delivery environments. Exposure to Dynamics 365 Sales, Customer Service, Field Service, or Customer Insights applications. ...

intersection of business strategy, digital innovation, and technology execution, ensuring the delivery of scalable, secure, and high-performing digital products that create customer value and support business growth. You will lead the strategy, architecture, development, and operation of key digital platforms, including IoT, AI, Analytics, customer-facing applications … world-class digital experiences. What you’ll be doing: Define and execute the Digital Engineering strategy, creating a unified vision across IoT, AI, analytics, customer applications, and digital services. Lead the development and operation of enterprise digital platforms, including IoT ecosystems, AI capabilities, analytics platforms, and customer engagement ...

Methods BDT customers. The objective of the Technical Architect is to work with customers and delivery teams to create technology solutions that meet the customer's objectives while supporting the company's goal of growing the business through profitable, well‐structured engagements across the required technology domains. Typically involved … post‐sales stage of a customer engagement, the Technical Architect is responsible for conceptualising and designing the overall solution to a detailed level, and where necessary for delivering and supporting major elements of that solution on customer site. The role calls for a strong generalist: an architect ...

position will suit a hands-on architect who enjoys working across the full software lifecycle, from solution design and architecture through to technical leadership, customer engagement and delivery. You'll help shape the future direction of a highly scalable warehouse automation platform used within complex distribution, logistics … understand requirements and translate business needs into technical solutions. Provide architectural support during Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), commissioning and customer deployments. Mentor developers and act as a technical leader across multiple project teams. Evaluate emerging technologies and recommend improvements to architecture, tooling and engineering practices. ...

nurtured, and development is supported through clear, structured career paths. Our culture is built on trust, collaboration, curiosity, and a shared commitment to delivering customer success. Whether you're an experienced professional or just starting out, you’ll find the freedom to explore ideas, challenge convention, and shape your … . The role of Techno-Functional D365 CE Consultant Deliver excellence in technical/functional solution delivery based on high level designs aligned to customer requirements Take a key delivery role in project implementations, working with functional consultancy colleagues in Technical solution Design Deliver right first-time technical solutions ...

career within a fast-paced, collaborative, and supportive environment. The role offers exposure to a wide range of activities, including digital marketing, lead generation, customer engagement, content creation, and sales support. Working closely with senior team members, you will play an active role in driving business growth while … sales and marketing strategies, building strong communication with clients, and exploring opportunities to expand the company's market presence. The role seeks to enhance customer acquisition efforts and provide valuable insights to drive sales performance . Key Responsibilities; Marketing Assist in planning and executing marketing campaigns across email, social ...

Capgemini invites applications for a Salesforce Marketing Cloud Next/Data 360 Developer in the UK. You will design, configure and implement data-driven customer engagement solutions across Marketing Cloud Next and Data 360, collaborating with architects, developers and clients. You will work on identity resolution, journeys, activation ...

acquisition. The focus will be approximately 70% account growth and 30% new-business development. You will inherit an established geographical territory with significant existing customer relationships alongside significant whitespace and new-logo potential across the territory. You will have access to Emixa's technical specialists, solution consultants, marketing capability … sales professional with a strong track record in B2B technology or complex solution sales. The Successful Candidate Will Demonstrate Proven success in developing existing customer accounts while also creating and closing new-logo opportunities. Experience managing complex, high-value sales cycles from initial qualification through to successful close. Strong ...

senior technical leader responsible for shaping, developing, and integrating mission‐critical capabilities for Cyber and National Security customers. This role focuses on customer intimacy, operational problem solving, and end to end capability development. Day-to-day, you will act as a trusted advisor, driving innovation, orchestrating complex delivery … directly support national security missions. Your responsibilities will include: Identifying, shaping, and qualifying new business opportunities within National Security and Defence organisations leading early customer engagements and developing strategies that align with long-term sector growth Providing technical direction for bids and business development activities ensuring that proposed solutions ...

integrate virtual twins, industrial AI and augmented reality to optimize manufacturing, supply chains and workforces. We empower businesses to reduce waste and achieve sustainable, customer-focused operations, building a more resilient future. Role Description and Responsibilities Lead Customer Executive relationships and global ecosystem to support enterprise and business … Meet plan objectives by addressing key customers challenges and drive value agreements Maintain accurate account plans, forecasts and act as the voice of the customer within Dassault Systèmes Qualifications Direct software solution sales experience combined with a passion for hunting and developing new business Direct experience of Software Optimization ...

strong background in enterprise networking who enjoys solving complex routing, switching, firewall and connectivity problems and is comfortable combining hands-on engineering with customer engagement. In return, this Network Engineer can expect a dynamic, engaging and technically challenging environment with excellent progression opportunities and the autonomy to take ownership … implementation plans, network diagrams and operational procedures - Experience working within secure, business-critical or air-gapped network environments would be a real plus - Strong customer-facing communication skills with the ability to take ownership of technical projects - Infrastructure as Code using Ansible This Network Engineer will receive: - Starting salary ...