23 of 23 Remote/Hybrid Customer Experience Jobs in the West Midlands

About Pronetx Pronetx is a cutting-edge consulting firm that specializes in transformative customer experience (CX) solutions powered by AWS. With decades of experience deploying sophisticated CX solutions for industry leaders like Capital One, Social Security Administration, and Hilton, we're known for pushing the boundaries … what's possible in customer experience technology. Job Overview We are seeking a skilled Web Automation Engineer to design, develop, and maintain a robust web automation framework for API and functional testing. The ideal candidate will have hands-on experience in building scalable test frameworks using Playwright ...

Business Analyst - Customer Experience Location: Gaydon (hybrid) Duration: 6 months (possible extensions) Day rate: circa £250 inside ir35 One of our clients is seeking an experienced Business Analyst to join their team. You will support the CEX Unity Programme, a major transformation bringing together four CEX teams into … transition planning. Collaborate closely with the Programme Manager, Project Managers, Organisation Design, People Partners, and Change and Comms teams to ensure timely delivery. Skills & Experience Proven experience in business analysis and process mapping (e.g. Visio, Lucidchart). Strong workshop facilitation and stakeholder engagement skills. Experience working within ...

Type: 6-month contract - Rollover Location: Hybrid (Gaydon/Remote) Reports To: Programme Lead Purpose of the Role: Support the successful integration of four Customer Experience (CEX) teams into a unified operating model. You will deliver robust process mapping to clarify responsibilities, establish new ways of working … planning, and change impact assessments. -Collaboration: Work closely with Programme/Project Managers, People Partners, and Change Managers to ensure timely delivery. Required Skills & Experience: -Technical: Proven experience in business analysis and process mapping using tools like Visio, Lucidchart, Miro, or Signavio. -Facilitation: Strong workshop facilitation skills ...

Project Manager - Customer Experience Duration: 6-months (possible extensions) Location: Gaydon (hybrid) Day rate: circa £250 (inside ir35) Our client is seeking an experienced Project Manager to support the delivery of the CEX Unity programme-a key initiative bringing together multiple CEX workstreams into a single, aligned operating … RAID logs, dashboards and project charters. Supporting planning and preparation for phased implementations, transitions and go-lives, ensuring alignment across the programme. Key Skills & Experience Proven project management experience within transformation or system integration programmes. Strong delivery mindset with the ability to manage ambiguity and shifting priorities. Excellent ...

Unity programme by managing timelines, dependencies, risks, and stakeholder alignment. You will be responsible for maintaining rigorous programme governance across multiple Customer Experience (CEX) workstreams. Key Responsibilities: -End-to-End Delivery: Support the delivery plan for CEX Unity, ensuring milestones are met across system integration, organizational design, process … Artefacts: Create and maintain project charters, detailed plans, and delivery dashboards. -Implementation: Support planning for phased implementations, transitions, and system go-lives. Required Skills & Experience: -Transformation Expertise: Proven experience in project management within large-scale transformation or system integration programmes. -Stakeholder Management: Exceptional senior stakeholder management and communication ...

Customer Success Manager (SaaS) Birmingham (hybrid – 1–2 days per week in the office, rest remote) Circa £35,000 base (depending on experience) + commission Private medical, life assurance, pension, electric car and cycle schemes, 25 days’ holiday + bank holidays!! Our client is an ambitious, rapidly growing … customers include large corporates and some of the UK’s biggest public sector organisations. They’re looking for a proactive, commercially-minded and experienced Customer Success Manager who can own the customer journey from onboarding right through to renewal and expansion . Their culture is built around people ...

Exciting Career Opportunity at Citizen! Are you passionate and excited about using technology to solve problems and create a seamless experience? As an apprentice, you’ll play a key role in enhancing user and customer experiences through AI-powered tools, automation and cutting-edge contact centre technologies. Role … configuration, maintenance, and optimisation of Amazon Connect contact centre solutions. Assist in creating and maintaining dashboards and reports to monitor system performance and customer experience metrics. Support the continuous improvement of digital channels and AI-powered functionalities within Amazon Connect; this includes building flows, dialogues, and interactions that ...

dynamic and collaborative environment. This company is committed to delivering excellence, and you'll play a pivotal role in shaping the future of their Customer Experience (CEX) Unity programme. If you're a driven professional looking for a challenging yet rewarding role, this could be the perfect … delivery dashboards. - Assist in planning and preparation for phased implementations, transitions, and go-lives, ensuring alignment across the programme. What You Will Bring: - Proven experience in project management from within transformation or system integration programmes. - Strong delivery mindset with the ability to navigate ambiguity and shifting priorities. - Excellent senior ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring … skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service ...

teams. Track and manage risks, issues, and dependencies, escalating where needed. Support the establishment and running of programme governance meetings. Qualifications/Skills needed Experience in automotive, digital, or customer experience domains is a plus. Proven experience in project management, within transformation or system integration programmes. ...

trusted provider of innovative EPOS (Electronic Point of Sale) systems, delivering cutting-edge software and hardware solutions to help businesses streamline operations, improve customer experience and increase efficiency. Supporting clients across the retail and hospitality sectors, we pride ourselves on our customer-focused approach, industry expertise … Responsibilities: Identify, qualify and pursue new business opportunities Build, develop and maintain strong client relationships Use CRM software to manage sales activities and customer interactions Deliver engaging presentations and product demonstrations Collaborate with internal teams to ensure seamless sales handovers Attend trade shows, networking events and industry exhibitions Provide ...

with Project Leads, to build a process inventory Define & document, current & future state, processes, in business process management tool Qualifications/Skills needed Proven experience in business analysis and process mapping (e.g. Visio, Lucidchart). Workshop facilitation. Strong stakeholder engagement skills, with the ability to navigate complex matrix environments. … Delivery-focused mindset with experience in transformation programmes. Comfortable working in ambiguous and evolving environments. Experience in automotive, digital, or customer experience domains is a plus. Why work through Contechs? Contechs is a leading Automotive, Design, Engineering, Technology and Innovation Recruitment Consultancy. Founded in 1997, with ...

Handoffs – ≥ 90 % NPS on deals you scope. Key KPIs Results – ramped quota attainment. Pipeline – ~3× quota coverage. Activity – target discovery/demo sessions weekly. Customer Experience – ≥ 90 % NPS on your deals. What You'll Be Doing Lead portal audits; quantify revenue gaps and ROI. Co-sell with HubSpot … target net-new and expansion deals Craft proposals, quotes, SOWs; negotiate and close. Share customer insights with Product, Marketing, Delivery. Keep HubSpot CRM ≥ 95 % hygienic. About You 4 + yrs hands-on HubSpot (admin, RevOps, CSM, consultancy). Proven upsell/cross-sell or business-case experience. Eager ...

lifecycle. Key Responsibilities Process Capture & Design: Document current-state processes and design future-state processes and accountabilities, ensuring digital products are deployed to meet customer requirements. Change Management: Deliver change and adoption activities, including training and post-implementation support, to embed new systems and ways of working. Product Deployment … Work closely with Product and Engineering teams to gather requirements, develop user stories, plan and execute UAT, and ensure deployments meet customer needs. Client Liaison: Act as a primary point of contact for customers during deployment, managing issues, updates, and ongoing communications. Cross-functional Engagement: Collaborate with product managers ...

contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is between £40,000 and £50,000 Depending on experience and will be a hybrid role with travel to the various sites expected as part of the role. Benefits & Package for a Service Delivery … Manager: Salary: £40,000 - £50,000 Depending on Experience Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Hybrid - Solihull 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme ...

requires a self-motivated individual who excels in building relationships, has a strong understanding of enterprise sales cycles, and is passionate about delivering exceptional customer experiences. Candidates who have progressed from Inside Sales in the last few years would be well suited. Responsibilities: Identify and engage with key decision … business opportunities Conduct compelling product demonstrations and presentations to showcase the value of their solutions Collaborate with internal teams, including pre-sales engineers and customer success, to ensure successful implementation and adoption of our solutions Meet and exceed quarterly and annual sales targets while maintaining a healthy sales pipeline ...

ambitious B2B and B2C brands across technology, SaaS, consumer and digital-first sectors, delivering integrated campaigns across web, CRM, creative, digital content, brand and customer experience. This is a fully remote role within a high-performing client services team, managing a portfolio of established and high-growth accounts. … client leadership, commercial growth, strategic oversight and high-quality delivery. About You You'll thrive in this role if you: Have strong agency experience across web, CRM, creative and digital channels Have a proven track record of growing accounts year-on-year through upselling, cross-selling and scope expansion ...

exciting opportunity to join one of Europe's largest privately owned IT organisations, delivering cutting-edge AV solutions across a variety of customer sites. What's on offer: Competitive salary: £32,000 - £35,000 Hybrid working and core hours aligned with role requirements Ongoing career development and life-long … Engineer , you will be responsible for the installation of professional AV systems across client sites. This role suits someone with hands-on AV installation experience, strong problem-solving ability, and the confidence to work independently or alongside team members and subcontractors to deliver high-quality solutions. Key Responsibilities Installation ...

when your project requires you to, for project workshops and team meetings etc. About You We are looking for a Business Analyst with credible experience and a proven track record of delivering in projects as part of a programme, from business process level changes to system and data improvements. … need to have solid experience in managing relationships with senior executives and key stakeholders as well as working well as part of a project team, ensuring clear and effective communication between project managers, stakeholders, IT and 3rd party vendors. You need to be adept at identifying, analysing and documenting ...

Lead Generation team) into trading customers. Increase share of wallet within existing accounts through consultative selling. Work closely with internal teams to ensure seamless customer experience. Maintain accurate CRM records and deliver agreed KPIs for revenue and gross profit. Key Responsibilities Conduct on-site meetings and pre-appointed calls … growth. Deliver weekly and monthly KPIs for visits, opportunities, and conversions. Collaborate with Lead Generation and Account Management teams to maximise performance. Provide actionable customer insights and maintain CRM accuracy. Requirements About You Proven track record in B2B sales, ideally within construction, groundworks, or merchant sectors. Strong communicator ...

backing Supported thousands of customers on their health journeys Built a modern, headless D2C digital product We operate a subscription-first model with strong customer loyalty and a mission that genuinely improves lives. We favour pragmatic technology choices, off-the-shelf platforms, and increasingly leverage AI and low/… role, with real ownership and autonomy. You'll work closely with design, operations and growth to build a faster, more reliable, and more scalable customer experience. What You'll Do Build and ship customer-facing features using React, TypeScript and Shopify Hydrogen Implement high-quality, accessible, responsive ...

Company Description At OVH, we specialise in delivering superior customer experiences through video decision aids. Our focus is on leveraging data to create impactful patient and HCP engagement strategies that drive results. We aim to optimise every customer touchpoint to improve brand engagement and satisfaction. Role Description This … opportunities, and developing strong relationships with key stakeholders. The manager will also be responsible for reporting sales performance and providing insights for improvement. Qualifications Experience in developing and executing account-based sales strategies Strong skills in sales forecasting, data analysis, and performance reporting Proven track record of achieving sales ...

when your project requires you to, for project workshops and team meetings etc. About You We are looking for a Project Manager with credible experience and a proven track record of delivering in projects as part of a programme, from small-scale process changes to large, complex technical initiatives … including system and data improvements. You need to have solid experience in managing relationships with senior executives and key stakeholders as well as leading a project team, ensuring clear and effective communication and reporting between Projects and Programme, Internal Stakeholders, IT and 3rd party vendors. You need ...