23 of 23 Remote/Hybrid Customer Experience Jobs in the West Midlands

Customer Success Executive Lead (Customer Success Executive Lead, ERP Customer Success Executive Lead, ERP Customer Success Executive Lead) - Executive role reporting directly to the CEO A Customer Success Executive Lead (Customer Success Executive Lead, ERP Customer Success Executive Lead, ERP Customer Success … market and an ambitious roadmap around Cloud transformation, this is a rare opportunity to join the Senior Leadership Team , shaping the long-term customer journey and driving measurable value for a loyal client base. To be successful in this role you should have: Enterprise software experience ideally ERP. ...

Customer Support Executive £30,000 – £32,000 + Excellent Commission Newport, Shropshire Full-Time | Permanent | Career Progression Available Looking for more than “just another customer service job”? If you’re passionate about delivering outstanding customer support, enjoy speaking to customers on the phone, and thrive … fast-paced, technology-driven environment — this could be the opportunity you’ve been waiting for. We’re hiring a Customer Support Executive to provide first-class support to customers via incoming calls, in-app messages and email, ensuring every interaction delivers exceptional customer satisfaction. This is a fantastic ...

Title: Customer Service Executive (Danish Speaking) Department: Operations Reports To: Global Customer Services Manager Location: Central Birmingham (Hybrid available after successful probation) Contract Type: Full-Time, Permanent Direct Reports: None About Our Client Out client partners with home insurers to deploy smart solutions that reduce claims and risk. … Admiral, Direct Line Group, Hiscox, Mapfre, and TopDanmark across five countries. The Role Our client is on the lookout for a proactive and personable Customer Service Executive to join the dynamic operations team. If you thrive in a fast-paced environment and enjoy helping people, this is your opportunity ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring … skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service ...

Unity. Work closely with the Programme Manager, Project Managers, Organisation Design, People Partners, Comms and Change Managers to ensure timely and effective delivery. Skills & Experience Proven experience in business analysis and process mapping (e.g. Visio, Lucidchart). Workshop facilitation. Strong stakeholder engagement skills, with the ability to navigate … complex matrix environments. Delivery-focused mindset with experience in transformation programmes. Comfortable working in ambiguous and evolving environments. Experience in automotive, digital, or customer experience domains is a plus. Qualifying Questions (All must be TRUE to progress): 1. End-to-End Process Mapping I have personally ...

Sales Executive/Business Development Executive EV Leasing Scheme Do you have experience working in car sales or automotive contract hire/car leasing and want to work in the fast-growing Electric Vehicle/EV Leasing space? Join EZOO as an EV Leasing Sales Executive and help drive … future of electric vehicle leasing through innovative salary sacrifice schemes, subscription and leasing solutions while delivering outstanding customer service and achieving revenue targets. If you ve also worked in the following roles, we d also like to hear from you: Sales Consultant, Sales Representative, Account Manager, Inside Sales Executive ...

Product Marketing Manager - Customer Experience Hybrid - Coventry (2x days per week) Up to £45,000 This is an exciting opportunity to join a growing digital team where you will shape new products that enhance the customer journey. If you enjoy working at the intersection of data, technology … user experience, this role offers the chance to make a clear, measurable impact. The Company They are an established organisation investing heavily in digital transformation and customer-centric innovation. With a collaborative culture and a strong focus on insight-driven decision-making, they are committed to building products ...

Product Manager - Customer Experience Hybrid - Coventry (2x days per week) Up to £45,000 This is an exciting opportunity to join a growing digital team where you will shape new products that enhance the customer journey. If you enjoy working at the intersection of data, technology … user experience, this role offers the chance to make a clear, measurable impact. The Company They are an established organisation investing heavily in digital transformation and customer‐centric innovation. With a collaborative culture and a strong focus on insight‐driven decision‐making, they are committed to building products ...

Title: Customer Support Executive Location: Telford Work Pattern - Hybrid (Mon and Tues in office) Type: Permanent, full-time Salary: Up to £32,000 base - plus additional earning potential (around 1/3 of salary in addition) About the Role: We are looking to hire a new Customer Support … driving new member growth at our client. You will be assisting customers with their annual subscription renewals and delivering a 'best in class' customer experience to our customers, delivering the happiness we promise. You'll receive full support to succeed, including comprehensive product training, sales coaching, and ongoing ...

work closely with architects, developers, product owners, operational teams, and a variety of stakeholders across the business helping shape solutions that elevate customer experience and internal capability. The Role Operating across the full project lifecycle, you’ll act as a trusted partner between Technology and the wider business … requirements, scope, or traceability issues. Ensure business readiness, impact assessment, and change implications are fully understood. What we’re looking for Essential skills & experience Strong technical BA background with experience across integrated systems, APIs, and complex IT programmes. Ability to confidently engage with architects, developers, and technical SMEs. ...

appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Join us on an exciting journey as we transform Great Britain's energy system … minds and innovative thinking. As a Senior Product Owner, you will play a pivotal role in enhancing our digital platforms and ensuring a seamless experience for all stakeholders. Your contributions will directly impact our mission to deliver an efficient, transparent, and customer-focused connections process. What ...

account development, pipeline generation, and strategic selling. The position requires strong forecasting discipline, CRM usage, and cross-functional collaboration to deliver a high-quality customer experience and increase share of wallet within assigned accounts. Key Responsibilities Strategic Growth & Market Development Identify and qualify high-potential partners including MSPs … Operations Maintain accurate forecasting and pipeline visibility for leadership Use CRM systems to document opportunities, interactions and follow-ups Manage quotations and respond to customer enquiries with speed and accuracy Support the end-to-end sales cycle to ensure smooth order processing and delivery Account & Relationship Management Lead regular ...

account development, pipeline generation, and strategic selling. The position requires strong forecasting discipline, CRM usage, and cross-functional collaboration to deliver a high-quality customer experience and increase share of wallet within assigned accounts. Key Responsibilities Strategic Growth & Market Development Identify and qualify high-potential partners including MSPs … Operations Maintain accurate forecasting and pipeline visibility for leadership Use CRM systems to document opportunities, interactions and follow-ups Manage quotations and respond to customer enquiries with speed and accuracy Support the end-to-end sales cycle to ensure smooth order processing and delivery Account & Relationship Management Lead regular ...

maintain an ever steady position as a market leader across the space. And the growth shows no signs of slowing down! With a truly customer first approach they provide full fleet management and tracking solutions to a multitude of sectors including insurance, fleet, retail & OEMs. Known for their well … structured deals and exceptional customer experience, they have brilliant account base to which they operate as a true strategic partner. A unique opportunity for a people centric, strategic sales individual to develop corporate relationships with dealers across the UK. This is not one to be missed! About ...

management information. Provide ongoing consultancy, both onsite and remotely, to support adoption and optimisation. Proactively identify opportunities to improve implementation practices and enhance customer experience. Continuously develop your system knowledge across financial modules, functionality, and integrations. Act as a trusted advisor, helping customers gain the maximum value from … Automotive Intelligence Platform. Requirements Experience working in a dealership finance role, such as an accountant or assistant accountant, with a strong understanding of daily and month-end processes. Knowledge of core accounting activities, including VAT returns, reconciliations, accruals, journals, balance sheets, and management reporting. Hands-on experience with ...

contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is between £35,000 and £50,000 Depending on experience and will be a office based role in Solihull with some remote working. Benefits & Package for a Service Delivery Manager: Salary … Depending on Experience Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Hybrid - Solihull 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric ...

digital transformation across the business. Our Digital & Technology team is at the heart of this journey, creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact. We’re now looking for a Business Process Analyst to play a key role in analysing, improving … metrics to monitor success and drive continuous improvement Research best practice and industry benchmarks to enhance process maturity What we’re looking for Proven experience in process improvement or transformation within a large, complex organisation Strong analytical and problem-solving skills, with the ability to interpret data effectively Experience ...

fourth utility. For over 20 years, our success has been built on resilience, continuous improvement, and a genuine commitment to an exceptional customer experience. This is a seriously exciting time to join us as we enter a new phase of ambitious growth - and were looking for a Project Manager … Office, Monday. com for plans and reporting, plus Excel for data and budgeting. Project management principles and methodologies include Prince2, Waterfall and Agile. Your experience and background At least 2 years experience in project management ideally within IT, telecoms, or similar. Exposure to projects involving people, processes, systems ...

digital transformation across the business. Our Digital & Technology team is at the heart of this journey, creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact. The Role We’re looking for a Data & Analytics Platform Manager to take a key leadership role within … ahead of emerging trends in cloud data platforms and analytics Drive continuous improvement, experimentation and future-proofing of the data estate About You Strong experience managing cloud-based data platforms (Microsoft Fabric, AWS, Informatica) Proven background operating reliable, secure data platforms at scale Experience with ETL/ ...

digital transformation across the business. Our Digital & Technology team is at the heart of this journey, creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact. We’re now looking for an experienced Digital Product Owner to take ownership of our omni-channel food … teams (including offshore teams) to ensure features are delivered on time, to specification, and with quality. Act as the voice of the customer — translating feedback and insights into actionable user stories and product improvements. Support smooth product releases and post-launch validation, using feedback to continuously iterate. Facilitate agile ...

supply, demand, and pricing data. We empower the global travel industry with high-quality, relevant datasets that cover the entire journey, from planning through customer experience. Headquartered in the UK, with operations in the USA, Denmark, France, Germany, Singapore, Japan, China, and Lithuania. For more information, visit ABOUT … cloud-first environment, using automation and best practices to deliver scalable, high-performing infrastructure. The role exists to improve service delivery, support customer-facing applications, and introduce Site Reliability Engineering (SRE) and Infrastructure as Code (IaC) techniques into daily operations. The role is open to candidates located anywhere ...

digital transformation across the business. Our Digital & Technology team is at the heart of this journey, creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact. The Role We’re looking for an Enterprise Data Architect to play a pivotal role in shaping … investments Influencing senior stakeholders across business and technology to align on data decisions What We’re Looking For Strong enterprise and data architecture experience, with domain-driven design expertise Deep knowledge of modern data platforms (data warehouses, lakes, lakehouse architectures) Proven experience with enterprise data modelling ...

exciting opportunity to join one of Europe's largest privately owned IT organisations, delivering cutting-edge AV solutions across a variety of customer sites. What's on offer: Competitive salary: £32,000 - £35,000 Hybrid working and core hours aligned with role requirements Ongoing career development and life-long … Engineer , you will be responsible for the installation of professional AV systems across client sites. This role suits someone with hands-on AV installation experience, strong problem-solving ability, and the confidence to work independently or alongside team members and subcontractors to deliver high-quality solutions. Key Responsibilities Installation ...