21 of 21 Remote/Hybrid Customer Experience Jobs in the West Midlands

contact the recruiter directly. About the job you're considering The ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience’s (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also ...

LondonApply for this job* Permanent* Experienced Professionals* Business Analysis* ID 396338-en\_GB## **About the Job you're Considering**Capgemini’s Intelligent Business Operations CX Practice is focused on the design, build and operate across clients’ Customer Operations and Contact Centres. This includes:* Best-in-class customer journey … implementation.* Design of digitally enabled operating models and contact strategies.* Contact Centre and CRM technology deployment.* Data and insight-led approaches to improve future CX outcomes.* Running and transformation BPO contact centre operationsHybrid working: The places that you work from day to day will vary according to your role, your ...

locations may be required. (Company Car) About This Role: Lead the delivery of innovative front-of-house technology solutions across Compass Group brands, enhancing customer experience, improving operational efficiency, and supporting business growth. Working closely with operational and technology teams, you'll drive the adoption of EPOS, mobile … other emerging technologies. This hybrid role involves regular site and client visits, supporting business transformation, client engagement, and technology-led growth initiatives. Key Responsibilities: Customer and Client Satisfaction Partner with Brand Directors, Operations Directors and Regional Managers to understand business challenges and identify technology opportunities. Act as the primary ...

product-led and DevOps operating model. This role will be responsible for the end-to-end success of fleet technology products, driving product strategy, customer outcomes, and business value through close collaboration with technology and business stakeholders. The Role As a Product Manager, you will define and execute product … strategy, vision, and roadmaps for business-critical fleet technology products. Working within a cross-functional environment, you will balance customer needs, business objectives, and technical capabilities to deliver measurable outcomes and continuous improvement. Key Responsibilities Define and communicate product vision, strategy, and roadmap aligned to customer and business ...

Service Delivery Manager to take ownership of our Managed Services operation, strengthen how we deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly … Services Provider specialising in Microsoft Cloud & Digital Transformation Your Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security ...

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into live service. … seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations and a customer experience portal, offering the opportunity to influence service design, support strategy and ongoing product management. Key Responsibilities Define the Target Operating Model (TOM), service ...

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into live service. … seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations and a customer experience portal, offering the opportunity to influence service design, support strategy and ongoing product management. Key Responsibilities Define the Target Operating Model (TOM), service ...

your career development and the skills demand within the company, certifications etc.## **YOUR PROFILE**To succeed in the role, you will bring the following experience:**Big Deals experience**: Proven experience shaping and winning £10m+ multi-year, multi-tower enterprise transformations, including building CFO-grade business cases, influencing … capital allocation decisions, and structuring outcome-based or risk-reward commercial models under executive scrutiny.**Leadership Experience**: Proven ability to build and lead teams, mobilising and managing projects to successful delivery over a minimum 6-8 years of experience.**Strategic Thinking, Problem Solving, Stakeholder Management & Communication**: Ability to rapidly ...

deployments from discovery and stakeholder engagement through to installation, decommissioning and operational handover, ensuring sites are migrated successfully with minimal disruption. Key Responsibilities: Customer and Client Satisfaction Build strong relationships with Operations Directors, Regional Managers, Site Teams and Client Stakeholders. Act as the primary technology contact for POS replacement … infrastructure and security requirements. Ensure smooth transition with minimal operational disruption. Market Leadership Drive technology modernisation initiatives across hospitality operations. Identify opportunities to improve customer experience through updated POS and payment technology. Ensure technology solutions remain aligned to industry standards and best practice. Champion innovation whilst balancing commercial ...

Title: Customer Service Executive (Danish Speaking) Department: Operations Reports To: Global Customer Services Manager Location: Central Birmingham (Hybrid available after successful probation) Contract Type: Full-Time, Permanent Direct Reports: None About Our Client Out client partners with home insurers to deploy smart solutions that reduce claims and risk. … Admiral, Direct Line Group, Hiscox, Mapfre, and TopDanmark across five countries. The Role Our client is on the lookout for a proactive and personable Customer Service Executive to join the dynamic operations team. If you thrive in a fast-paced environment and enjoy helping people, this is your opportunity ...

000.00 + 6,200 car allowance + commission Summary: We are looking for a commercially driven Business Development Executive with proven air freight sales experience to join our client's growing commercial team. This is an exciting opportunity to win new business, build long-term customer partnerships … closely with internal stakeholders to deliver value-led logistics solutions. You will play a key part in driving profitable growth while ensuring an excellent customer experience Key Responsibilities: Drive new business growth across the air freight product offering. Build, manage, and convert a strong pipeline of prospects ...

like to hear from you: Senior Operations Manager, Operational Delivery Manager, Business Operations Manager, Service Manager, Performance Manager, Operational Performance Manager, Continuous Improvement Manager, Customer Operations Manager This role is officially known within the organisation as a Delivery & Performance Lead Successful candidates can expect a strong benefits package, including … excellent opportunity for an Operations Manager/Service Delivery Manager to lead operational teams through significant transformation and service improvement. Responsible for customer outcomes, service standards and business performance, the Operations Manager/Service Delivery Manager will use data and insight to set priorities, allocate resources and strengthen delivery. ...

it. You'll be trusted to shape measurement strategy, challenge clients constructively and focus on the data that matters: the data that improves decisions, customer experience and profitable growth. You'll have variety without being treated as a reporting resource for everyone else. If you enjoy solving difficult … relevant advertising platforms. Lead measurement migrations and replatforming projects from discovery through to implementation, QA and post-launch validation. Build reporting dashboards and analyse customer behaviour, acquisition performance and commercial metrics to uncover meaningful opportunities rather than simply reporting results. Present findings and recommendations confidently to clients, adapting technical ...

small portfolio of complex enterprise accounts. You’ll build trusted relationships with senior and executive stakeholders, develop a deep understanding of each customer’s business and ensure they maximise the value of the Pinewood.AI Automotive Intelligence Platform and our growing portfolio of AI solutions. You’ll work closely with … identify opportunities to increase platform adoption, introduce additional products and capabilities, and build strategic account plans that support retention, revenue growth and measurable customer outcomes. Working closely with Delivery, Product, Support, Sales and other teams across Pinewood.AI, you’ll act as the senior internal voice of the customer ...

Fraud Analytics team in the UK. You will shape detection strategies, develop technical solutions, and deliver insights to reduce losses while preserving customer experience. The role collaborates with subject matter experts to protect members from evolving fraud and scams. You’ll join a dynamic team within the Economic Crime ...

offers hybrid working across the UK, with flexible arrangements and opportunities to mentor junior analysts while collaborating with stakeholders to minimize losses and improve customer experience. #J-18808-Ljbffr ...

central Coventry, this is a newly created position offering the opportunity to play a key role in maximising sales from both new and existing customer opportunities. You will work closely with the wider sales team, proactively following up warm leads, quotations and appointments, developing new opportunities and ensuring customers … receive a professional and seamless experience throughout the sales process. The Role Your responsibilities will include: Proactively following up post-appointment sales opportunities and converting prospects into customers. Following up quotation requests and identifying opportunities to generate additional business. Developing relationships with new and existing customers via telephone ...

Service Sales & Solutions Leader to drive growth in its Intelligent Customer Operations Practice. You will develop and close a sales pipeline, design CX solutions, and collaborate with stakeholders across Capgemini and client organisations to deliver omni-channel customer journeys. The role spans hybrid working across UK offices ...

Youwe, we build composable digital platforms that connect systems, data, and customer experiences. As a Senior Full-Stack Headless Developer, you bridge design and backend systems to create seamless, scalable, and high-performing applications for international clients. Working closely with designers, engineers, and clients, you translate creative concepts into … mentor developers through technical leadership and code reviews Ensure accessibility, usability, and development best practices are applied throughout projects 5+ years of commercial experience building modern React applications Strong experience with React, Next.js, TypeScript, Node.js, HTML, CSS, and JavaScript Experience working with REST APIs, GraphQL, and backend ...

this role, you’ll work alongside subject matter experts to shape detection strategies and develop technical solutions that reduce losses while maintaining a great customer experience. You’ll use your programming expertise to build queries and deliver insights, representing our team across the business and the wider industry. This … your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works. Uncompromisingly Customer, whatever our role The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: Access to private medical insurance ...

TypeScript React js OpenAI Anthropic Azure/AWS PostgreSQL Vector Databases LangChain REST APIs Docker What we're looking for Commercial software engineering experience building modern web applications. Hands-on experience with Generative AI or LLM integrations. Strong product mindset with the ability to think about customer ...