22 of 22 Remote Customer Experience Jobs in the West Midlands

The next step in your customer success career begins here. Customer Success Manager - Emergency Services This is an entry-level role focused on supporting the CSM team with day-to-day customer interactions, reporting and research, while building the foundations for a career in Customer Success. Full-time Birmingham Hybrid What are we all about? Lots … and have fun along the way. You'll see our enthusiasm and passion for the work we do displayed throughout every interaction with us, whether it's on a customer call, on one of our wonderful webinars or at our flagship BIG Social event. What are our values? We graft We give a sh t Who do we work … sector, including with 41 of the UK's police forces, our track record speaks volumes about the value we bring to those on the front line. What's the Customer Success Manager role all about? Our Customer Success team develops collaborative and supportive working relationships with our diverse customer base to ensure the adoption and use of More ❯

for the RoleEssential: End-to-End Solution Delivery: Expertise in taking ownership of a requirement from start to finish, including gathering detailed requirements, designing, and implementing robust, innovative solutions. Experience with containerization technology and orchestration platforms e.g. Docker, Kubernetes Hands-on experience in installing, configuring, operating, and monitoring CI/CD pipeline tools Experience in Python, JavaScript … Golang. Vast working experience on Gitlab CI or GitHub Actions Experience in monitoring tools as Grafana, ELK Experience in Agile software development systems and JIRA Tools. Understanding IT, network services and security Ability to collaborate effectively with others to drive forward key security objectives Strong communication skills including presentation and documentation writing (to both technical and business … business Proven problem-solving abilities Assertiveness, and the ability to drive through change Excellent team working skills including the ability to work effectively within a geographically disparate teamAdvantageous: SIEM Experience with Elastic Stack (ELK) Knowledge of ArgoCD, Terraform Knowledge CI/CD tools Ansible, Circle CI, Jenkins, Parker, Terraform Knowledge of Offensive testing frameworks Message processing using Kafka, Rabbit More ❯

well-established brand in the hospitality sector , operating over 2,600 pubs, restaurants, and hotels across the UK . Their digital analytics function is expanding to enhance website performance, customer journeys, and marketing effectiveness . The analytics team is structured into four key areas: Digital – Website and app reporting, deep-dive analysis, and future planning CRM – Customer database … management, campaign analysis, and reporting Loyalty & Customer Insights – Understanding and segmenting customer behavior Data Science & Engineering – Supporting analytics efforts and proving business value The Role As a Digital Data Analyst , you will be responsible for website performance analytics, ensuring high-quality data reporting and debugging tracking issues. You will provide valuable insights that enhance the customer experience … Work with SQL to manipulate and analyze datasets Build automated dashboards and reports to track website performance Support conversion rate optimization (CRO) initiatives by identifying drop-off points in customer journeys Work with marketing and product teams to optimize digital campaigns and user experiences Your Skills and Experience The ideal candidate is a web analytics professional with strong More ❯

well-established brand in the hospitality sector , operating over 2,600 pubs, restaurants, and hotels across the UK . Their digital analytics function is expanding to enhance website performance, customer journeys, and marketing effectiveness . The analytics team is structured into four key areas: Digital – Website and app reporting, deep-dive analysis, and future planning CRM – Customer database … management, campaign analysis, and reporting Loyalty & Customer Insights – Understanding and segmenting customer behavior Data Science & Engineering – Supporting analytics efforts and proving business value The Role As a Digital Data Analyst , you will be responsible for website performance analytics, ensuring high-quality data reporting and debugging tracking issues. You will provide valuable insights that enhance the customer experience … Work with SQL to manipulate and analyze datasets Build automated dashboards and reports to track website performance Support conversion rate optimization (CRO) initiatives by identifying drop-off points in customer journeys Work with marketing and product teams to optimize digital campaigns and user experiences Your Skills and Experience The ideal candidate is a web analytics professional with strong More ❯

email Diagnose and resolve 1st line assigned tickets within target resolution times Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Provide excellent customer service and an excellent customer experience at all times Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using … internal processes Liaise with partners and third-party vendors to resolve customer issues When allocated, perform the dispatch role, allocating inbound emails requests and balancing the workloads of other technicians Key Requirements Superb customer service, telephone and client facing skills Previous experience providing IT support Strong skills in troubleshooting and resolving Windows OS & Microsoft Office issues Some … experience of administering and supporting Active Directory, Group Policy, DNS, Office 365 and SharePoint An understanding of and keen interest in networking technologies The ability to build, configure, administer and support Windows devices (laptops, desktops etc) Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill More ❯

a hands-on Software Support Delivery Manager to lead their Birmingham support team, so if you know how to lead with empathy, keep operations running smoothly, and deliver standout customer experiences, we'd love to tell you more. Client Details Michael Page Technology are proudly representing an award-winning software house, known for building a platform that adapts to … real customer needs instead of the other way around. With more than two decades in the industry, that same mission drives them as they help sales teams unlock their full potential with smarter, more flexible tools. The organisation's global team shares a passion for customer success and a commitment to doing meaningful, impactful work every day. Through … a positive, high-performing team culture. Whilst this isn't a technical role, you should understand how to lead a B2B support function, manage escalations, and deliver a great customer experience at scale. You'll oversee daily operations, including the balancing of workloads, meeting SLAs, and maintaining strong response times for customers. In addition, you will handle customer More ❯

products and services, with a mission-driven culture and an expanding data function. The company is entering an exciting scale-up phase and investing heavily in analytics to improve customer experience, product strategy, and commercial performance. You’ll join a collaborative team of data professionals who are shaping how the business uses data to drive decision-making. The … data storytelling techniques to communicate complex analysis to both technical and non-technical audiences. Stay up to date with best practices in analytics, experimentation, and product data science. Skills & Experience Essential: Strong SQL skills and experience working with relational databases. Hands-on experience with BI/visualisation tools (e.g. Looker, Tableau, Lightdash). Proficiency in Python or … for analysis, modelling, and experimentation. Proven ability to translate business problems into analytical tasks and communicate outcomes effectively. Track record of delivering insights that have influenced product strategy. Desirable: Experience with subscription, e-commerce, or digital product businesses. Knowledge of causal inference, A/B testing frameworks, or incrementality modelling. Exposure to modern data stacks (e.g. dbt, Snowflake, GCP More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS The role of account manager is to grow and develop the existing client base around … and prospective client base and will undertake regular coaching sessions to maximise your potential. You will complete regular training and development sessions to ensure that you are meeting both customer and company expectations. The successful candidate will have a strong and coherent plan for finding and winning new business in the marketplace and will be able to demonstrate a … track record of doing so. SKILLS AND EXPERIENCE REQUIRED Ideally you will come from a managed print background,IT or Telecoms and be familiar with contract based selling. The role requires someone who is highly active in the field, client orientated, excellent communicator, experienced negotiator and someone who excels at putting the client first. You will be strong on More ❯

Customer Engagement Manager Location: Hybrid – home and office Hours of work: 37.5 hours per week Reports to: Head of Customer Engagement A bit about us: We started up over 30 years ago, with the aim to make the lives of Manufacturers and Distributors easier and our aim has remained steadfast ever since. We like to think we have … their business goals and we help our customers succeed because we believe in leading with business objectives, not technology. We take the time to develop an understanding of each customer's business while encouraging and educating them about best-practice processes. We are a Great Place to Work® Excellence in Winner (over numerous years) and by having the right … team in place (with the relevant skills and experience) as well as enjoying what they do and where they work, means we can deliver the projects that make a real difference to our customers. Our obsession has always been to use technology to make our clients’ businesses more efficient, and our people are critical to us in achieving this More ❯

Customer Engagement Manager Location: Hybrid – home and office Hours of work: 37.5 hours per week Reports to: Head of Customer Engagement A bit about us: We started up over 30 years ago, with the aim to make the lives of Manufacturers and Distributors easier and our aim has remained steadfast ever since. We like to think we have … their business goals and we help our customers succeed because we believe in leading with business objectives, not technology. We take the time to develop an understanding of each customer's business while encouraging and educating them about best-practice processes. We are a Great Place to Work® Excellence in Winner (over numerous years) and by having the right … team in place (with the relevant skills and experience) as well as enjoying what they do and where they work, means we can deliver the projects that make a real difference to our customers. Our obsession has always been to use technology to make our clients’ businesses more efficient, and our people are critical to us in achieving this More ❯

be part of a fast-evolving digital team shaping the future of workplace services. Opportunities for growth, learning, and cross-functional collaboration. A flexible working environment balancing on-site customer projects with remote working from an Apogee office. A culture built on Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility . SKILLS AND EXPERIENCE REQUIRED We are looking … for a proactive, technically skilled professional who thrives in dynamic environments. You will have: Experience in workflow-driven solutions (e.g. Objectif Lune), document management systems (Therefore, DocuWare), and OCR technologies (Ancora). Proficiency with APIs, microservices, and web technologies (JavaScript, HTML, CSS). Knowledge of MySQL/MSSQL, with Python or other scripting languages as a plus. Strong problem … solving skills, attention to detail, and the ability to translate business needs into effective solutions. A passion for excellence, integrity, and inclusivity embodying our values of Customer First, Accountability, Operational Excellence, and We Win Externally . BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF More ❯

be part of a fast-evolving digital team shaping the future of workplace services. Opportunities for growth, learning, and cross-functional collaboration. A flexible working environment balancing on-site customer projects with remote working from an Apogee office. A culture built on Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility . SKILLS AND EXPERIENCE REQUIRED We are looking … for a proactive, technically skilled professional who thrives in dynamic environments. You will have: Experience in workflow-driven solutions (e.g. Objectif Lune), document management systems (Therefore, DocuWare), and OCR technologies (Ancora). Proficiency with APIs, microservices, and web technologies (JavaScript, HTML, CSS). Knowledge of MySQL/MSSQL, with Python or other scripting languages as a plus. Strong problem … solving skills, attention to detail, and the ability to translate business needs into effective solutions. A passion for excellence, integrity, and inclusivity embodying our values of Customer First, Accountability, Operational Excellence, and We Win Externally . BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF More ❯

Job Title: PHP Developer Location: Remote Salary: £40,000 - £45,000 dependent on experience Benefits: 25 days + Bank Holidays; Laptop; Phone; Flexible working; Work from home; Supportive team with a positive culture; Exciting growing company Our client is looking for a driven Developer who wants to make an impact in a growing fintech company. About the Company Our … client is a fintech leader powering two of the UK’s top finance platforms, with a reputation for innovation, seamless customer experience, and award-winning service (rated 4.8 stars on Google). With ambitious plans to expand across multiple industries, this is the perfect time to join them on their exciting growth journey. The Role As a PHP … about technology, problem-solving, and constant learning. You’ll thrive if you are: Skilled in PHP (Laravel essential, Yii2 desirable). Familiar with Vue.js, HTML5, CSS/SASS, Git. Experience with APIs and service integrations. Comfortable with testing frameworks (PHPUnit). Detail orientated, analytical, and a great problem solver. Resilient, proactive, and enthusiastic about growth. A willingness to learn More ❯

with external clients and stakeholders To attend if required, client claim review meetings either in person when required or on Microsoft Teams platform Skills, Knowledge & Expertise Liability Claims Handling experience A professional and adaptable communication style both written and verbal Efficient administrative skills Strong numeracy, literacy, and IT skills A proactive attitude, and an enthusiastic approach An excellent customer service manner The ability to work as part of a team A willingness to take individual responsibility The capability to adapt and be flexible Experience of policy wording and terms and conditions, indemnity processes Modern claims practice The Civil Procedure Rules MOJ protocols; Current case law and assessment of personal injury valuation and negotiations Ability to deliver outcomes … their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management. Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past More ❯

Data Engineering team, you'll work with Microsoft technologies to build high-quality enterprise-level solutions that enable data-driven decision making, and empower employees to deliver first-class customer experiences. A lot of their current project work is on-premise, so you'll be using the likes of SQL Server, the BI Stack (SSIS, SSAS, SSRS) and Power … going forward. They pride themselves on being a people-first business, with a focus on personal and professional growth whilst supporting a healthy work-life balance. Requirements: Hands-on experience with SQL, SSIS, SSRS and SSAS Experience developing reporting solutions in Power BI with use of DAX Strong understanding of Data Warehousing principles Experience working in Agile … environments Experience working in regulated environments, ideally financial services Knowledge of Azure data platform technologies would be desirable but not essential Benefits: Salary up to £60,000 depending on experience Discretionary bonus 25 days annual leave plus bank holidays Holiday purchase scheme Pension Private medical and dental insurance Health cash plan Critical illness insurance Health assessment Life assurance More ❯

Your new company From the very beginning, this organisation had a unique vision to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they're on a mission to help sales teams reach their highest potential. Together, they're building … t need to be an engineer, but you should understand how to run a global B2B support function, balance workloads, manage escalations, and motivate a team to deliver excellent customer experiences. This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Solihull location, specifically, working in-office 3 days per … week. What you'll need to succeed 5+ years' experience leading Customer-facing support or service delivery teams, ideally within SaaS or enterprise technology Strong background in B2B customer service operations (not necessarily technical) Confidence managing escalations and major incidents, including direct customer communications Sound understanding of support operations and service management practices (ITIL awareness a More ❯

Your new company From the very beginning, this organisation had a unique vision to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they're on a mission to help sales teams reach their highest potential. Together, they're building … t need to be an engineer, but you should understand how to run a global B2B support function, balance workloads, manage escalations, and motivate a team to deliver excellent customer experiences. This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Solihull location, specifically, working in-office 3 days per … week. What you'll need to succeed 5+ years' experience leading Customer-facing support or service delivery teams, ideally within SaaS or enterprise technology Strong background in B2B customer service operations (not necessarily technical) Confidence managing escalations and major incidents, including direct customer communications Sound understanding of support operations and service management practices (ITIL awareness a More ❯

With a dual emphasis on strategic planning and day-to-day digital operations, this role bridges the gap between long-term growth initiatives and the efficient delivery of online customer experiences. Key Responsibilities: Stock Management: Monitor and manage stock levels across the digital business, ensuring timely and accurate stock replenishment Demand Forecasting: Develop and implement demand forecasting models using … optimising stock levels and improving forecasting accuracy Collaboration: Work cross-functionally with digital, commercial, DC teams, and supply chain teams to ensure alignment between stock levels, promotional plans, and customer demand Process Optimisation: Implement and maintain systems and processes to improve stock turnover rates, reduce dead stock through clearance proposals, and optimise the digital stock replenishment cycle Technology & Data … and technologies to streamline digital workflows and drive efficiency in operations Supply Chain Dynamics: Knowledge of supply chain dynamics, inventory control, and demand planning best practices Digital Operations Management: Experience managing end-to-end digital operations, understanding product lifecycle management and operational impact of dynamic digital trade activity Forecasting: Proven experience in stock management, inventory forecasting, or supply More ❯

supply chain, logistics, and warehousing - giving you exposure to a wide range of commercial and operational challenges. Your insights will play a crucial role in driving efficiency, profitability, and customer experience. Key Responsibilities Collect, validate, and analyse data from internal and external sources. Build dashboards and reports (automated and ad hoc) using Power BI, Looker Studio, or Excel. Identify … operational improvements and commercial decisions. Present findings and recommendations to senior management in a clear and actionable way. Ensure data is accurate, timely, and accessible across the business. Skills & Experience Required Strong SQL skills (essential). Experience using BI tools such as Power BI, Looker Studio, or Tableau. Advanced Excel/Google Sheets skills. Ability to communicate insights … clearly to non-technical stakeholders. Previous experience in ecommerce, retail, logistics, or supply chain (desirable). Self-driven, detail-oriented, and able to manage multiple projects. (Bonus: Python or other scripting skills would be advantageous but not essential.) What's on Offer Join a fast-paced, innovative, and growing ecommerce brand. Opportunity to work directly with senior leadership, influencing More ❯

cutting-edge SaaS platform into the North American market. This hybrid role blends hands-on Software Development, Application Integration and 3rd line support, giving you the opportunity to shape customer experiences and optimise system performance from day one. You will use technologies such as C#, Angular, SQL and Powershell for automating tasks. Role: Integration Developer, Full Stack Developer, Application … and supporting our onboarding and rollout strategies. With strong SQL, PowerShell, C#, and API integration skills, you'll thrive in a role that's equal parts technical delivery and customer-focused support. We offer a collaborative, forward-thinking environment where your impact is real, your work matters, and your growth is supported. Sound like your next challenge. Click apply More ❯

expected Scroll down to read the complete job description. This hybrid role blends hands-on Software Development, Application Integration and 3rd line support, giving you the opportunity to shape customer experiences and optimise system performance from day one. You will use technologies such as C#, Angular, SQL and Powershell for automating tasks. Role: Integration Developer, Full Stack Developer, Application … and supporting our onboarding and rollout strategies. With strong SQL, PowerShell, C#, and API integration skills, you'll thrive in a role that's equal parts technical delivery and customer-focused support. We offer a collaborative, forward-thinking environment where your impact is real, your work matters, and your growth is supported. Sound like your next challenge. Click apply More ❯

expected Scroll down to read the complete job description. This hybrid role blends hands-on Software Development, Application Integration and 3rd line support, giving you the opportunity to shape customer experiences and optimise system performance from day one. You will use technologies such as C#, Angular, SQL and Powershell for automating tasks. Role: Integration Developer, Full Stack Developer, Application … and supporting our onboarding and rollout strategies. With strong SQL, PowerShell, C#, and API integration skills, you'll thrive in a role that's equal parts technical delivery and customer-focused support. We offer a collaborative, forward-thinking environment where your impact is real, your work matters, and your growth is supported. Sound like your next challenge. Click apply More ❯