12 of 12 Remote/Hybrid Customer Experience Jobs in the West Midlands

Customer Experience Manager (CXM) Reports to: Senior Customer Experience Manager Location: Burton-on-Trent, Reading, Manchester or Leeds Hybrid working. My client is a Customer Experience-led technology provider and trusted advisor for cloud-based and critical technological business solutions. They help organisations modernise … vital in ensuring our customers get the most out of the solutions they purchase. Role Overview You will own the end-to-end customer experience across a portfolio of accounts, ensuring a seamless journey from onboarding through to ongoing service. The role focuses on customer satisfaction, retention ...

Delivery Manager Location: Digbeth, Birmingham (with potential relocation to the outskirts of Birmingham/surrounding areas in the near future). Frequent travel to customer sites, many in London. Salary: £30,000 - £35,000, dependent on experience Employment Type: Full Time, Permanent Probation: 6 Months This role will … opportunity for a hybrid working arrangement. A full UK driving licence and access to your own vehicle is advantageous due to occasional offsite customer meetings and future office relocation plans. About the Role We are looking for a highly organised and customer-focused Service Delivery Manager to join ...

passionate about delivering exceptional customer service and solving problems in a technical environment? We are recruiting for an After Sales Advisor to join a well-established international business. This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and has a naturally … empathetic and solutions-focused approach. This role combines customer support, troubleshooting, administration, and technical guidance. Full training is provided, so previous industry-specific knowledge is not essential — attitude, communication skills, and customer care experience are the priority. The Role As an After Sales Advisor, you will ...

Title: Customer Service Executive (Danish Speaking) Department: Operations Reports To: Global Customer Services Manager Location: Central Birmingham (Hybrid available after successful probation) Contract Type: Full-Time, Permanent Direct Reports: None About Our Client Out client partners with home insurers to deploy smart solutions that reduce claims and risk. … Admiral, Direct Line Group, Hiscox, Mapfre, and TopDanmark across five countries. The Role Our client is on the lookout for a proactive and personable Customer Service Executive to join the dynamic operations team. If you thrive in a fast-paced environment and enjoy helping people, this is your opportunity ...

troubleshooting and communication skills to join our support team. The ideal candidate is a proficient problem solver, self-directed and passionate in providing exceptional customer service. This is a terrific opportunity to join a successful company, in a role supporting our international client base and offers exposure … technologies. RESPONSIBILITIES Logging and answering both technical and functional queries for international partners and customers Analysing and resolving application problems in complex, multi-tier customer deployments, often with no direct access to the affected system Participate in rota providing office cover from 8:00am to 10:30pm, Monday ...

000.00 + 6,200 car allowance + commission Summary: We are looking for a commercially driven Business Development Executive with proven air freight sales experience to join our client's growing commercial team. This is an exciting opportunity to win new business, build long-term customer partnerships … closely with internal stakeholders to deliver value-led logistics solutions. You will play a key part in driving profitable growth while ensuring an excellent customer experience Key Responsibilities: Drive new business growth across the air freight product offering. Build, manage, and convert a strong pipeline of prospects ...

skilled Business Analyst with a passion for digital transformation? Do you thrive in a fast‐paced environment where innovation, collaboration and customer experience are at the heart of everything you do? If so, Riviera Travel would love to hear from you. As one of the UK’s leading … exciting digital roadmap and we're looking for a talented Digital Business Analyst (DBA) to help shape the future of our platforms, processes and customer journeys. The Role: Working within our Technology & Change team, you’ll play a pivotal role in improving the digital products that underpin our award ...

ownership of high-value commercial agreements. This role is built on strategic influence; you will master complex supplier relationship management (SRM) and cultivate key customer partnerships to ensure our digital frameworks deliver maximum efficiency and innovation for the public sector. We currently have a number of positions within … either to meet business needs and/or for staff development. Description Effective management of Commercial Agreement performance over its lifecycle to meet increased customer reach and commercial benefits targets, including communications campaigns and sharing insights as part of industry and customer forums. Lead on procurement workstreams ...

ownership of high-value commercial agreements. This role is built on strategic influence; you will master complex supplier relationship management (SRM) and cultivate key customer partnerships to ensure our digital frameworks deliver maximum efficiency and innovation for the public sector. We currently have a number of positions within … either to meet business needs and/or for staff development. Description Effective management of Commercial Agreement performance over its lifecycle to meet increased customer reach and commercial benefits targets, including communications campaigns and sharing insights as part of industry and customer forums. Lead on procurement workstreams ...

relationship-building skills. Commercial awareness and a proactive approach to identifying opportunities. Confidence working both independently and collaboratively. A genuine interest in design, branding, customer experience, or hospitality innovation. Willingness to travel for client meetings and industry events when required. Why Apply? This is a rare opportunity ...

this could be your ideal next step. You'll be managing a team tosupport business growth, operational efficiency and ensuring a high standard of customer experience. Youll combine deep hands-on expertise with clear, practical guidance for our teams and customers. Working closely with colleagues across Managed IT, Cloud … technical leadership, deep-dive problem solving, and environment transformation. Youll act as an escalation point for operational teams, support remediation and uplift work across customer estates, and help refine the standards and frameworks that underpin everything we deliver. Hybrid working is supported, with some travel to Intercity offices ...

/w Salary : Competitive Location : Willenhall (West Midlands)/Remote working Are you passionate about digital commerce and driven by delivering exceptional online customer experiences? We're looking for a proactive and commercially-minded Web & eCommerce Executive to play a key role in shaping and growing our digital presence … aligned to our core B2B sectors, drive B2C sales through optimising digital home delivery solutions. Support website management and digital growth strategies to enhance customer engagement and increase sales. Key knowledge, skills, experience and qualifications required Excellent data manipulation and processing skills Proven experience in web management ...