1 to 25 of 40 Remote Customer Experience Jobs in the West Midlands

well as manage our digital roadmap. This role will oversee the performance and evolution of our ecommerce site, working closely with our digital agency to drive continuous improvements in customer experience and conversion. The ideal candidate will be a Shopify expert with a strong understanding of DTC ecommerce best practices, website performance optimisation, and process efficiencies. Key Responsibilities … roadmap. Act as the primary liaison between the business and the digital agency, ensuring effective delivery of technical improvements. Manage website enhancements, ensuring they align with business objectives and customer needs. Maintain a deep understanding of the Shopify ecosystem, apps, and integrations to optimise performance. Website Optimisation & Customer Experience Identify and address customer friction points to … improve website usability and performance. Take practical, insight-driven approach website improvements. Use qualitative and quantitative insights (e.g., customer feedback, heatmaps, and analytics) to inform enhancements. Continuously refine the online shopping journey to increase engagement and improve overall customer satisfaction. Advocate a UX and Luxury focused mind set, ensuring teams and partners deliver an intuitive and seamless user More ❯

and work with the business, business analysts and other resources to help develop innovative solutions as necessary to continue to improve the delivery of GPA outcomes and improve client, customer and GPA experiences. Therefore, specifically to the business plan, this role will also help lead on areas of digital innovation and end-to-end processes, reviewing business plan objectives … and deliver change management strategies that support transformation goals. Digital Transformation Drive the design and delivery of digital services and solutions that enhance operational performance and the Client and Customer experience. Support the Head of Corporate Systems to introduce scalable, secure, and user-centred technologies, in line with GPA principles and more broadly with GDS & CO. Lead the innovation … data professionals. Cultivate a collaborative, agile, and inclusive working environment. Promote a culture of innovation, collaboration, and continuous learning within the team and the wider organisation. The Successful Applicant Experience & Technical Skills Essential criteria: Substantial experience in digital, data, or technology strategy and transformation leadership roles. Demonstrable track record of delivering large-scale organisational and cultural change. Deep More ❯

the Role Essential: End-to-End Solution Delivery: Expertise in taking ownership of a requirement from start to finish, including gathering detailed requirements, designing, and implementing robust, innovative solutions. Experience with containerization technology and orchestration platforms e.g. Docker, Kubernetes Hands-on experience in installing, configuring, operating, and monitoring CI/CD pipeline tools Experience in Python, JavaScript … Golang. Vast working experience on Gitlab CI or GitHub Actions Experience in monitoring tools as Grafana, ELK Experience in Agile software development systems and JIRA Tools. Understanding IT, network services and security Ability to collaborate effectively with others to drive forward key security objectives Strong communication skills including presentation and documentation writing (to both technical and business … Proven problem-solving abilities Assertiveness, and the ability to drive through change Excellent team working skills including the ability to work effectively within a geographically disparate team Advantageous: SIEM Experience with Elastic Stack (ELK) Knowledge of ArgoCD, Terraform Knowledge CI/CD tools Ansible, Circle CI, Jenkins, Parker, Terraform Knowledge of Offensive testing frameworks Message processing using Kafka, Rabbit More ❯

Salary: Up to £110,000 + 33% annual bonus + PMI + benefits package Newly created role reporting to the Head of Customer Service Strategy & Change Lead strategic change and process excellence to empower our people, delight customers, and stay ahead in a digital environment. Hybrid role: 60% homeworking, 40% in Stratford-upon-Avon About the role This is … a new opportunity during a major transformation. Our Customer Services division, with around 1,900 staff across claims, underwriting, pricing, and operations, is undergoing a digital and omni-channel transformation to enhance efficiency and customer experience. As the change delivery and process management lead, you will drive the change agenda, oversee the change portfolio, and ensure successful delivery … aligned with strategic goals and regulations. You will collaborate with senior stakeholders to develop a change roadmap, ensuring initiatives are within budget, achievable, and improve operational and customer outcomes. You will also align divisional goals with broader transformation programs, ensuring smooth integration and adoption. Your role includes embedding best practice change disciplines, fostering a culture of continuous improvement, and More ❯

operations through cutting-edge technologies and service models. By overseeing end-to-end delivery of these high-profile programmes, you will not only protect and grow BT's existing customer relationships but also play a pivotal role in winning new business through excellence in execution. In a rapidly evolving digital landscape, where customer experience defines competitive advantage … CC Engineers, etc. Accountable for achieving and exceeding T&T CC Key Performance Indicators (KPI's), i.e. of Right First Time (RFT) Milestones, Revenue Realisation, Cost to Serve and Customer Net Promoter Score (NPS) Manage the successful delivery of T&T CC programs to contracted service levels and within defined financial targets and improving customer satisfaction Oversee change … governance, management of third-party suppliers through T&T CC program delivery (e.g. Cisco, Avaya, Verint, etc.) Delivery customer satisfaction and building long-term relationships with our customers based on development by being an effective influential, senior leader with strong relationships strategic partners and suppliers. Strong leadership skills and experience of managing large teams, setting clear direction and More ❯

JLR Comms, Launch, and Product teams. Foster a culture of accountability, collaboration, and continuous improvement. Support the team by clarifying priorities, managing expectations, and aligning efforts with program goals. Experience/Skills: Sound working knowledge of all aspects of the marketing mix Experience working in an advertising agency is essential Innovative and strategic approach to problem-solving Flair … for multi-tasking and handling a high volume of work effciently and accurately Meticulous attention to detail Financial acumen including estimating and budget tracking Experience in a client-facing role Experience project managing global processes Adept at working effectively under pressure and meeting deadlines Excellent presentation and verbal/written communication skills Proficient using Microsoft Excel, Word and … Able to articulate and present ideas with conviction - excellent presentation skills (both in-person and via phone) A clear communicator, in person and writing Highly organised and flexible Automotive experience would be beneficial What we do? As Accenture, we deliver meaningful customer experiences, which is the new battleground for brands. Marketers today are expected to deliver exceptional customer More ❯

Location: Hybrid Hours of work: 37.5 hours per week Reports to: Head of Customer Engagement A bit about us: We started up over 30 years ago, with the aim to make the lives of Manufacturers and Distributors easier and our aim has remained steadfast ever since. We like to think we have come this far because our customers know … their business goals and we help our customers succeed because we believe in leading with business objectives, not technology. We take the time to develop an understanding of each customer's business while encouraging and educating them about best-practice processes. We are a Great Place to Work® Excellence in Winner (over numerous years) and by having the right … team in place (with the relevant skills and experience) as well as enjoying what they do and where they work, means we can deliver the projects that make a real difference to our customers. Our obsession has always been to use technology to make our clients’ businesses more efficient, and our people are critical to us in achieving this More ❯

Customer Success Manager: Data and Retail Media About Us Snappy Shopper is the market leader in the growing Q-commerce convenience grocery sector, worth £41b in the UK. In addition to our independent retailers, we serve most of the major convenience store players, including Spar, Nisa, Premier and Booker. Snappy exists to enable local high street businesses to serve … Brand Media Team partners with leading brands from many sectors and aids them in effectively communicating their brands across the Snappy platform. Our mission is to better understand the customer experience while driving value for our retail partners, brand collaborators, and Snappy Shopper itself. We focus on revenue growth, strengthening customer relationships, and increasing gross merchandise value … GMV), all while aligning with Snappy Shopper's strategic goals-both short and long-term. About the Role The Customer Success Manager will manage end-to-end relationships with some of our key partners who use Snappy Media's platform. Covering all areas of the engagement including business development and campaign delivery, this individual will use their proven data More ❯

well-established brand in the hospitality sector , operating over 2,600 pubs, restaurants, and hotels across the UK . Their digital analytics function is expanding to enhance website performance, customer journeys, and marketing effectiveness . The analytics team is structured into four key areas: Digital – Website and app reporting, deep-dive analysis, and future planning CRM – Customer database … management, campaign analysis, and reporting Loyalty & Customer Insights – Understanding and segmenting customer behavior Data Science & Engineering – Supporting analytics efforts and proving business value The Role As a Digital Data Analyst , you will be responsible for website performance analytics, ensuring high-quality data reporting and debugging tracking issues. You will provide valuable insights that enhance the customer experience … Work with SQL to manipulate and analyze datasets Build automated dashboards and reports to track website performance Support conversion rate optimization (CRO) initiatives by identifying drop-off points in customer journeys Work with marketing and product teams to optimize digital campaigns and user experiences Your Skills and Experience The ideal candidate is a web analytics professional with strong More ❯

digital development and evolution in a B2B business. Focusing on optimising content, UI and UX of the website, you will be responsible for leading the optimisation of the digital customer experience through effective merchandising and promotional strategies. With insight and analytics at the heart of all decisions you will be part of a new, exciting team working towards … to the evolution of ecommerce & digital strategies, helping to shape the future of our digital landscape. This is a fantastic opportunity for you to bring your analytical and ecommerce experience to and established, market leading company. Key Responsibilities: Supporting the Ecommerce Trading Manager in driving business growth through ecommerce channels, having insight and analytics at the heart of all … in-class UX Optimisation of UI Campaign Optimisation Teamwork: Collaboration with the Ecommerce Trading Manager other senior marketing managers and wider teams to ensure a cohesive approach across product, customer and channel. Required Skills and Experience: Minimum 2 years of relevant experience, specifically in ecommerce/digital Excellent English communication skills - oral and written Excellent organisation and More ❯

closely with Business Analysts, QA, and stakeholders to understand and deliver business requirements. Actively contribute to Agile ceremonies and continuously improve development practices. Deliver high-quality code that enhances customer experience and strengthens the technical estate. Collaborate with internal teams and external partners to implement scalable solutions. What We're Looking For Essential Skills & Experience Commercial Java … development experience. Understanding of production software applications and databases. Ability to write clean, maintainable code and apply design patterns. Strong analytical and problem-solving skills. Experience working within Agile teams (Scrum or Kanban). Desirable Familiarity with Microsoft technologies and web development. Exposure to insurance or financial services sectors. Knowledge of REST, SOAP, SOA, or CI/CD practices. More ❯

client aim to make a difference to every learner and inspire them to succeed. Their mission drives everything they do, including ambitious growth plans, continued product innovation, and enhancing customer experiences to create life-changing opportunities and shape the Tech & Digital talent of the future. If our clients mission and this opportunity resonates with you, we want to hear … support through SPILL Local discounted gym membership Enhanced maternity and paternity scheme (2 years service) Monthly Head Office Visits Whats the job? As a Data Coach, youll use your experience, industry knowledge and the understanding of our apprenticeship programmes, learner journey and ways of working, to provide outstanding personal and professional guidance to our apprentices.With robust support and training … youll be responsible for providing a first-class learning experience to help develop, encourage and motivate your learners to achieve their full potential both personally and professionally.You will motivate and influence your own caseload of learners towards the successful and timely achievement of their apprenticeship, by developing their skills, knowledge and behaviours through a range of training days, workshops More ❯

Contributes to research including proof of concept and proof of value initiatives Provides security service management information and cyber security guidance to key stakeholders across the BT Group. Skills & Experience Required Experience Evidence of service management in large scale complex environments Service evaluation, monitoring and data analysis A background that includes service management ideally with operational/delivery …/assessment/etc. Experience of contributing to or producing business cases, gaining approval from stakeholders and ensuring delivery of business benefits Have experience in being a subject matter expert in a technology field Preferred experience with PAW and PAM platforms and/or implementing PAW in hybrid environments. Skills Be self-motivated, organised, proactive and flexible … technical concerns Have an enquiring mind, thirst for knowledge and a willingness to learn Qualifications A recognised formal security qualification in security such as CISSP, CISM, or have equivalent experience such as 5+ years in a security role would be desirable From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and More ❯

in Professional Services, have a strong technical understanding of VoIP, SIP and SaaS solutions and consider yourself a natural relationship builder, we have a fantastic opportunity for you! Our customer is a market leading provider of customer experience and customer contact solutions. They have a global client portfolio of large corporate businesses that require secure and … part of the professional services team and is a technical support and account management role. This is not a sales role. You will join a team of experienced technical customer account managers with the aim to troubleshoot technical queries, improve process, technology deployment and to help the company meet its growth objectives. Experience Requirements: 5+ years in a … and telecommunications architecture (PBX, Carriers and VoIP) Demonstrated technical problem solving proficiency Software and/or Telephony. Excellent analytical and advanced troubleshooting skills with end-users/customers Excellent customer service and communication skills, both verbal and written Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport. More ❯

that benefits are realised and measured. Providing reporting to Security Portfolio Board (stakeholders up to BT CISO and BT CIO) and Security governance forums e.g. Security Council, Security Forum. Experience Required for the Role MANDATORY 5+ years demonstrable experience of successfully leading complex, high value deliveries in an IT domain Self-starter and able to manage time effectively … accurately with numbers and data In receipt of formal training in Agile methodologies and can apply the knowledge to specific circumstances (accreditation doesn't need to be current) Demonstrable experience of successfully using Agile methodologies for delivery PREFERRED Degree or equivalent qualification/experience Experience leading complex cyber security deliveries Knowledge and experience of cyber assessment … frame works Knowledge and experience of cyber risk management Experience of managing a significant budget in excess of £1m From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. Enhanced women More ❯

and product development. The Opportunity As a Senior Data Engineer, you'll own the design and implementation of robust data solutions that power intelligent decision-making and transform the customer experience. From leading the development of scalable data pipelines to championing automation and platform thinking, you'll shape the future of data within a fast-paced, agile environment. You … shape clear, actionable data requirements - even when things are complex or incomplete. What You'll Bring Strong hands-on expertise in DBT, SQL, Snowflake , and orchestration tools like Airflow. Experience with Azure Data Factory and visualisation tools such as Power BI. Deep knowledge of agile data development methodologies and best practices. A passion for automation-first thinking and platform … engineering. Proven experience in technical leadership and team mentorship. Strong communication, time management, and stakeholder engagement skills. A curious, problem-solving mindset with attention to detail. What's in It for You? Competitive salary and bonus scheme. 25 days holiday + bank holidays. Up to 6.5% employer pension contribution. Life assurance (4x salary), with options to increase. Enhanced parental More ❯

Software Provider – Drive Service Excellence from Anywhere We are looking for a highly motivated and detail-oriented Service Desk Co-Ordinator/Incident Manager to lead and manage our customer support ticketing function. This is a fully remote role offering a competitive salary, strong benefits, and the opportunity to work with a market leader in Endoscopy reporting systems. About … the Role: Reporting to the Technical Director, you will oversee the entire lifecycle of service desk tickets using Halo PSA, ensuring a prompt, efficient, and customer-focused support experience. You’ll play a key role in service improvement, analytics, and team coordination — directly impacting the experience of NHS and private healthcare clients. Key Responsibilities: Co-ordinate all aspects … Halo PSA system as system admin-(CRM) Coordinate the service desk rota and support response Analyse trends and produce reports for senior management Contribute to self-help content and customer resources Collaborate closely with the Customer Experience Team What We're Looking For: Proven experience in a service desk coordination or incident management role ITIL v4 More ❯

timely approvals, and efficient communication of test results. You will collaborate with a dynamic team, including designers, developers and strategists to help develop client-side experiments and implement strategic customer experience initiatives. Key Responsibilities Analyse client’s website performance looking at areas for improvement Make sure tests are developed to spec, with an eye on feasibility and impact. … practices/optimising for performance and reliability. Review and debug tracking solutions, ensuring data accuracy and integrity. Assess feasibility of proposed tests, providing insights into technical and strategic implications. Experience managing multiple projects, ensuring timely delivery and quality outcomes Requirements Experience in a digital marketing, CRO, or project strategy role. An understanding and improving user journeys Understanding of … data analytics, e.g. GA4 and Adobe Analytics Make sure design and functionality consistency across various browsers/devices. Solid experience with A/B testing tools (e.g., VWO, Google Optimize) Effective Communicator: Articulating complex technical findings to stakeholders Nice to have Design experience with Figma and or Photoshop Experience with tagging tools like Google Tag Manager Some More ❯

our dynamic Helpdesk team as a 3rd Line Helpdesk Technician. Your role involves remotely resolving printing, network, and services issues for Apogee and HP Clients. You will provide efficient customer service with a focus on exceeding client expectations. Key Responsibilities: Timely communication with clients on incident progress and changes Investigate and resolve software faults related to print, scan, fax … needs change. We encourage interested candidates to apply promptly to avoid disappointmen t. Our application form is quick and easy - no need to repeat your entire CV, we promise! Experience and Skills Required Natural trouble-shooter who enjoys taking on new challenges A good understanding of solution architecture, i.e. load balancing, server queue distribution You have strong understanding of … basic network terminology and infrastructure topology, e.g. router, IP addressing, basic DNS, SMTP, SNMP, IPV4, SMB, WAN & VPN Understanding of virtual server and Cloud hosting services Working experience/understanding with Microsoft SQL Experience of a client focused helpdesk environment Benefits Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity More ❯

index management strategies. End-to-End Solution Delivery: Expertise in taking ownership of a requirement from start to finish, including gathering detailed requirements, designing, and implementing robust, innovative solutions. Experience Required for the Role Mandatory Bachelor's/Master's degree in Computer Science, Information Systems, Engineering, or other related fields 5+ years of engineering experience in delivering … cybersecurity solutions Experience in key cyber technologies such as SIEM technologies (Elastic preferred), vulnerability management, access management and other commonly used Enterprise security controls. Ideally from both a development and operational perspective Advantageous: SIEM implementation and usage Experience of Elastic Stack (ELK) Knowledge of Offensive testing frameworks Knowledge of Linux, Windows and Network Administration Knowledge and experience … as microservices, service mesh. Knowledge of Git and Devops practices Knowledge of Terraform/Ansible systems Strong knowledge of security policy/regulatory frameworks At least 3-5 years experience of cyber security engineering and delivery Benefits On target 10% on target bonus BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% From January 2025, equal family leave More ❯

bedesirable Excellent communication and collaboration skills for cross-functional teamwork Proven track record of driving revenue growth Strong analytical and problem-solving skills to interpret data and draw insights Customer-centric mindset with a passion for exceptional customer experiences and knowledge of cloud-related technologies (IaaS, SaaS, XaaS) would be advantageous We also acknowledge that the confidence gap … hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives,and embraces every background. To become part of More ❯

Creative Design and suggest ways to accomplish them. You will also be responsible for conducting market research and analysing industry trends. There will be incredible scope to grow your experience areas, whether you're leading the creative on an event, supporting the definition of a new customer experience, or having design input into a multi-discipline project. More ❯

new business sales within the contact centre technology and services space. Youll be responsible for identifying, engaging, and converting new clients while offering a comprehensive portfolio of cloud-based customer engagement , Microsoft Teams voice , and AI-driven contact centre solutions. This is an exciting opportunity to join a forward-thinking technology provider offering integrated solutions across contact centre, cloud … services . Youll play a critical role in scaling sales through lead generation, relationship building, and strategic outreach. Key Responsibilities Drive new business acquisition in the contact centre and customer experience space Identify, qualify, and engage prospective clients across mid-market and enterprise segments Sell a range of CCaaS and AI-enhanced collaboration solutions Generate and manage a … services Comfortable cold calling, prospecting, and opening new conversations Consultative approach with strong communication and presentation skills Resilient, self-motivated, and target-driven Familiarity with Microsoft ecosystem and modern CX technologies is a plus Ability to manage complex sales cycles with multiple stakeholders Why Join Us Work in a high-growth, innovative environment Sell award-winning, in-demand solutions backed More ❯

new business sales within the contact centre technology and services space. Youll be responsible for identifying, engaging, and converting new clients while offering a comprehensive portfolio of cloud-based customer engagement , Microsoft Teams voice , and AI-driven contact centre solutions. This is an exciting opportunity to join a forward-thinking technology provider offering integrated solutions across contact centre, cloud … services . Youll play a critical role in scaling sales through lead generation, relationship building, and strategic outreach. Key Responsibilities Drive new business acquisition in the contact centre and customer experience space Identify, qualify, and engage prospective clients across mid-market and enterprise segments Sell a range of CCaaS and AI-enhanced collaboration solutions Generate and manage a … services Comfortable cold calling, prospecting, and opening new conversations Consultative approach with strong communication and presentation skills Resilient, self-motivated, and target-driven Familiarity with Microsoft ecosystem and modern CX technologies is a plus Ability to manage complex sales cycles with multiple stakeholders Why Join Us Work in a high-growth, innovative environment Sell award-winning, in-demand solutions backed More ❯

new business sales within the contact centre technology and services space. Youll be responsible for identifying, engaging, and converting new clients while offering a comprehensive portfolio of cloud-based customer engagement , Microsoft Teams voice , and AI-driven contact centre solutions. This is an exciting opportunity to join a forward-thinking technology provider offering integrated solutions across contact centre, cloud … services . Youll play a critical role in scaling sales through lead generation, relationship building, and strategic outreach. Key Responsibilities Drive new business acquisition in the contact centre and customer experience space Identify, qualify, and engage prospective clients across mid-market and enterprise segments Sell a range of CCaaS and AI-enhanced collaboration solutions Generate and manage a … services Comfortable cold calling, prospecting, and opening new conversations Consultative approach with strong communication and presentation skills Resilient, self-motivated, and target-driven Familiarity with Microsoft ecosystem and modern CX technologies is a plus Ability to manage complex sales cycles with multiple stakeholders Why Join Us Work in a high-growth, innovative environment Sell award-winning, in-demand solutions backed More ❯