1 to 25 of 51 Customer Experience Jobs in the West Midlands

hosted on Oracle Cloud Infrastructure (OCI), built for Oracle Fusion Cloud Applications. Our Services deliver pre-built data models for ERP, HCM, SCM, and CX applications. Additionally, we have offerings that provide semantic layer KPIs and metrics, and modern visualizations that provide analytical and actionable insights to the Business User. … cloud capabilities and tools, with a focus on OCI tools, process, and configuration. Perform daily tasks in accordance with process, compliance and regulatory standards. Experience: Experience with Cloud Platforms: Configuration, operations, tools and process. Providing Cloud Platform networking, infrastructure, and service support. Methodical approaches to troubleshooting and solving … databases. Championing a culture of continuous improvement and innovation within the DevOps team Gain and maintain UK Gov security clearance. Preferred Qualifications 4+ year experience of running large scale customer facing web services. Cloud Platform experience, such as OCI ,AWS, Azure, or GCP compute, storage, and network more »

A rapidly growing manufacturer and distributor of high quality and innovative LED lighting products and wiring accessories for a global customer base. The Group supplies a blue chip and diversified customer base of trade distributors, retailers, wholesalers, and project developers with a wide range of products which broadly … entering product listings, pricing, and promotions Taking ownership of the end-to-end process, from product upload to order fulfilment, to enhance the overall customer experience. The Person To be considered for the role of Amazon Account Manager, you must possess the following attribute Analytical with strong focus on … attention to detail. Experience of fully managing a busy retail account (ideally both UK and international) Confident using Advertising Console. Strategic thinking with a creative mindset and passion for innovation. Strong project management skills with the ability to prioritise tasks and meet deadlines in a fast-paced environment. Commercially more »

the office, 2 days WFH) Salary: £63k - £73k + bonus + benefits Do you want to work for a business that puts governance and customer experience at the heart of everything it does? Or perhaps you feel undervalued in your current role and would love to join an … procedures and contribute to the identification, assessment, communication, tracking and reporting of conduct regulatory change matters facing the Bank. You’ll have gained previous experience in a Compliance Manager role within the banking or mortgage arena and will have a very strong working knowledge of relevant regulatory requirements. It … s important that you have experience of leading and contributing to Compliance projects and that you possess excellent stakeholder management skills. Interested? Click apply and send over your CV. Not got an up to date CV? Don’t worry, you can always give me (Mark) a call on more »

and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. We have 32 delivery centers in 14 countries spread across 6 continents, with 35,915+ employees from over 80+ nationalities, as of June … and the Credit Control Department. • Facilitating debtor payment to agreed terms. Taking actions to address late payment, with a focus on root cause resolution. • Customer queries to be logged, escalated and followed up timely with relevant department. • Effective management of collection system, adhering to all best practice standards. Essential … Criteria: • Previous experience in a Credit Control role gained within a fast-paced organization. • Clear, focused and driven to achieve cash collection targets • Excellent customer services skills with a proven track record • Ability to work on own initiative • Solution orientated with good problem-solving skills • Advanced competency with more »

and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. We have 32 delivery centers in 14 countries spread across 6 continents, with 35,915+ employees from over 80+ nationalities, as of June … and the Credit Control Department • Facilitating debtor payment to agreed terms. Taking actions to address late payment, with a focus on root cause resolution. • Customer queries to be logged, escalated and followed up timely with relevant departments • Effective management of collection system, adhering to all best practice standards • Build … approach to all work matters • Determined to succeed and flourish during times of change • Clear, focused and driven to achieve cash collection targets • Excellent customer services skills with a proven track record • Ability to work on own initiative • Solution orientated with good problem solving skills • Advanced competency with MS more »

productivity within all relative departments. Develop and drive good working relationships with internal and external stakeholders, including all operational departments, suppliers, supply chain management & customer services. Ensuring operational service level agreements are achieved and continuous improvement is driven across all 3 functions. Deliver and maintain daily operation in line … with internal SLA’s and KPI’s Ensuring efficient lines of communication are maintained between team members, operational management, the customer, other internal departments and external suppliers. Implement and maintain effective QC functionality across all departments to deliver maximum performance and overall customer experience. Ensuring all suppliers adhere … any issues and information that may be required for the next shift. To complete and maintain 1 to 1’s within department KNOWLEDGE AND EXPERIENCE Knowledge of all Warehouse Operational roles. Experience in supplier management and SLA negotiation. Experience in leading and developing a team. Microsoft Office more »

problems by carefully reviewing and analysing the business, functional and technical requirements Work across Transformation Organization and business teams to Provide a seamless internal customer experience Identify, prioritize, and plan technology enabled process improvement demand Manage delivery of product backlogs arising from process improvement demand Identify, evaluate, and … like you to have/be: A proven track record working as a Solution Architect and a concise understanding of current architectural best practices Experience in SAP and non-SAP enterprise integration Technologies and tools e. g. MS Azure, Dell Boomi etc. Experience in articulating, presenting and communicating … MM, PM, FICA, IS-Oil in S/4 HANA 1909 and higher business suite Software full Lifecycle Management and Software Release Management Demonstrable experience managing/coordinating cross-functional teams Preparing and providing SAP solution demonstrations to the team, business partners and leadership, including end user support Experience more »

action and resolution. Provide feedback to update, maintain and create relevant support guidelines and knowledge base, processes and procedures which contribute to improving the customer experience and reducing support related issues. Responsible for not just maintaining but improving customer satisfaction. Key Experience: Previous experience in … a technical or support role and ability to use varying tools and techniques to support issue resolution. Experience of working in an application support role or super user type role for SaaS products and/or with custom developed application solutions. Proven excellent customer communication and relationship building … skills, with the ability to liaise at non-technical and technical level. Experience of a Service Management Framework (ITIL) would be advantageous but not essential. An inquisitive mind-set and a desire to learn. InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an more »

as soon as possible. While some new photography will be required, we have an extensive range of stock images that can be utilised. Automotive experience would be beneficial, but thorough product knowledge will be given to help you be successful in your role. Your Role: Create new product listings … the team within 24Hrs of notification. Work closely with buying, sales and marketing to discuss USPs and identify opportunities. Make changes to improve the customer experience and increase conversion ratio Manage product listings in line with company needs (Aged, Idle, Target) Post Listings internally and on third party … sites, (Quirky Campers, Ebay) Personal attributes: Keen team player Attention detail Experience: Experience of using a website CMS or eCommerce platform (WooCommerce) Understanding of HTML Understanding of SEO Strong, professional written and verbal communication skills. Why Join Car Van & Minibus World Ltd: Family-Oriented Environment : As a family more »

a Difference Together. As a truly people focusedbusiness, we believe in promoting opportunities for all, welcoming people who share our passion for enabling exceptional customer experience. We'll support you with fantastic toolsand training in an atmosphere that encourages idea contribution and collaboration working with warm, friendly and real … re great with people? Our recent trainee recruits have come from industries like retail, hospitality, beauty and driving roles with a passion for great customer service, or for cars. We are open to applications from people across many different industries or at any stage in life and we have more »

Do you have NVH Customer Attributes Engineer experience, and are you seeking a new job in Warwick? Jonathan Lee Recruitment is helping a collaborative company recruit an NVH Customer Attributes Engineer, and the role comes with an Umbrella rate of £25.96 per hour. In your first few … weeks in this NVH Customer Attributes Engineer role, you can expect to: Work cross-functionally throughout design, development, manufacturing, launch and during the customer experience Work on problem resolutions for Vehicle Line activities in all aspects of engineering Contribute to the delivery of Quality targets for each … vehicle line To apply for this NVH Customer Attributes Engineer role, your soft skills, expertise, and experience should include: Previous experience with problem-solving tools, eg Root Cause Analysis, 8 disciplines of problem-solving, Design of Experiments and Failure Modes and Effects Analysis (FMEA) in Design/ more »

Account manage the customers you onboard with a service focus Carry out a tailored sale to ensure the proposed solutions would best-fit a customer’s needs Key Responsibilities include : Generating your own meetings through business development activity and networking, Proactively working with Telecoms account managers to explore cross … pipeline, Acting as a point of contact through the deployment, coordinating with internal teams to ensure a smooth project roll out and a positive customer onboarding experience, Working with internal departments to promote cross selling across our product portfolio wherever possible (business mobile, telephony, connectivity), Managing accounts introduced … all product development, ensuring your product knowledge remains current Best practice use of the company CRM throughout, Work within our values, ensuring a positive customer experience throughout and team player mentality Specification The successful candidate will have a minimum of 2 years’ experience in a self-generating more »

effective utilisation and enhancement of SFMC across the entirety of JLR. Your mission? To be tasked with ensuring the platform enables and powers exceptional customer experiences befitting of Modern Luxury, and ensuring JLR derive measurable return on investment from the significant licence investment in Salesforce. Key Accountabilities and Responsibilities … risk – such as Data Retention, DSAR requests WHAT YOU’LL NEED Must demonstrate understanding of the role of a marketing leading Marketing Automation and Customer Experience platform in the organisation Experience with using Salesforce Marketing Cloud Experience/understanding of digital tools/assets/platforms more »

the energy transition. Consumers and businesses alike are actively choosing low-carbon homes and offices, and they expect greater empowerment and a more sophisticated experience from their energy suppliers. Against this backdrop, Wipro is enabling electric, gas and water utilities to leverage digital and data capabilities to reinvent themselves … streamline and accelerate business performance, deliver a superior customer experience, and help them transition to a low carbon, decentralized, federated energy ecosystem. Role You will be in the Utilities domain & consulting team in UK collaborating with internal and customer teams consisting of domain experts, customer side … activities such as database creation, management, testing, programming on database, data engineering, reverse data engineering, reporting, analytics, data migration etc. Essential Skills Hands on experience of delivering bespoke projects either in Java or Microsoft technologies on cloud, Proven background in software architecting/consulting experience with strong skill more »

Transformation realm. This individual will be a strategic and capable Content Transformation Technical Product Owner to join our dynamic team at JLR within the Customer Experience space. Your mission? To play a crucial role in ensuring the effective utilisation and enhancement of our Content Transformation capability within our … process Actively participates in Agile ceremonies and processes, identifying key deliverables, stakeholders and dependencies throughout QBR and sprint planning process WHAT YOU’LL NEED Experience/understanding of digital tools/assets/platforms (DAM, CMS, CRM, Analytics) Ability to work independently and proactively, taking full ownership and responsibility … methodology Strong interpersonal/communication skills, including the ability to support cross-functional relationships and communicate effectively at all levels Agile (SCRUM) processes/Experience of working in an Agile Environment Successful governance of Digital projects, delivered on time and budget SO WHY US? Bring all this to the more »

ll be involved in the full product engineering process. Our focus goes beyond just implementing new features – we're dedicated to crafting an outstanding customer experience through the development of high-quality, secure, and scalable software. 🛠️💻 Core Technologies: C#/.NET Core Microservices or Event-Driven scalable architecture … Blazor, React, or Typescript Tools: GIT, CI/CD, Octopus, infrastructure as code, and other DevOps magic ✨ Cloud: Azure is our main offering, but experience with AWS/GCP is a strong plus! Containerization: Docker and/or Kubernetes Bonus: Big Data processing (BI systems, Data lakes) Excited to more »

Software Onboarding Manager to join an innovative and forward-thinking provider of fleet and asset management software. Up to £60,000 pa , dependent on experience Company Car/Car Allowance Field Based/Remote – Occasional meetings in Tamworth office 25 days holiday + Bank Holidays + 1 extra day … part of the implementation project delivery team, onboarding new customers whilst overseeing the full project lifecycle. Your key responsibilities will include: Simultaneously managing multiple customer projects with varying sizes, complexities and timescales. Collaborating with other departments to deliver the full scope of the project lifecycle, including data migration, implementation … dependencies. Working on other business critical IT projects as and when the needs of business arise. Identifying opportunities to drive efficiencies and enhance the customer experience. THE CANDIDATE Our ideal candidate will display previous experience of managing customer onboarding and software implementation projects. As customer relationships more »

global sporting events. Although relatively small in the UK, the team is supported by international colleagues to enable the delivery of an impeccable service & customer experience. The organisation is ambitious for the future and are looking to identify and appoint a General Manager capable of not only maintaining the … next step on their career journey who are excited to join a global brand operating in the sports industry and have previous skills and experience in effectively leading, motivating and managing a small team of technology and service delivery professionals. Working with autonomy, you will drive the strategic direction … of the business ensuring commercial growth through the development of new & existing contacts from across the international sports sector. You will have previous experience of operational and financial management – ideally with offsite events, installations, or service delivery models along with business development and client relationship management skills. This role more »

To offer a premium level of service to both French and UK customers. You will play a pivotal role in a friendly and dynamic Customer Support team. You will be a driving force to ensure Customer Experience is the central focus and deliver key department and individual … KPI's Principle duties & responsibilities Be committed to delivering exceptional customer service to all customers by putting the customer at the heart of everything you do Accurately capture and retain data from customers on product enquiries and faults into the company systems, enabling replacements to be issued within … via email and social media Provide first line support and advice to customers using the company products Achieve department KPI's targets ensuring the customer service levels we provide are to the correct standard Be responsible for attending the correct level of training and be part of the Training more »

Are you a technically confident individual with customer focused mentality? MSX International has the job for you! MSX International are currently recruiting for a TSD Analyst for our prestigious client, Jaguar Land Rover. This is an exciting opportunity for a motivated candidate to join us in our partnership with … member of the team the TSD Analyst will be an integral component to the TSD department in achieving a best in class service, driving customer loyalty and retention through accurate incident management. In using your technical knowledge, you will investigate telematic concerns by going through a diagnostics process to … ensure customer satisfaction. Additionally, the TSD Analyst will: ? Become an expert in the Connected Car Technologies ? Oversee Global markets such as UK, USA, China, EU and Russia ? Case Management; incident management, technical/hierarchal escalations, ticket handling ? Investigations; product knowledge, technical expertise, initiative to think laterally ? Liaison with Client more »

Role: CX Manager Location: Midlands, (Home based) Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive … with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Experience Management team (CX-M) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful relationships with our … customers. CX-M has consistently demonstrated a powerful retention ability; in turn building loyalty, strong relationships and references. The CX-M is focused, available, knowledgeable and able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CX-M more »

serves 2 priorities - Conquer new customers by building a portfolio of mixed fleet customers and nurture, retain and cross/up sell the acquired customer base. WHAT WILL I BE DOING... ACCOUNT MANAGEMENT Build long term, successful and sustainable relationships with our existing customer base Overall accountability for … the customer’s experience. Engage with MICHELIN Connected Fleets stakeholders, where appropriate, to optimise this customer experience Lead all commercial aspects of the account including commercial queries through to contract negotiation to secure renewal business. Where tenders are released, lead the team responsible for responding to and … revenue growth to Masternaut Understand customers’ geographic landscape/business structure to extend MICHELIN Connected Fleets services into new markets and organisations Broaden out customer contacts to include Fleet, Operations, HSE & Strategy Accurate sales forecasting and pipeline management Working closely with Marketing to provide relevant feedback, produce industry materials more »

world’s leading manufacturers. Due to our continued growth we are now recruiting for a Digital Manufacturing Support Lead to be based at our customer site in Gaydon. Job Purpose The person will be placed as Sr. DELMIA Support Consultant at the customer location in PLM Operations team. … value stream leads for production support activities Execute Tech support responsibilities: End-to-End ownership of tech support request from opening until closure ensuring customer satisfaction via Visit, Phone, Confluence or E-mail Determine source of the problem (Product based, Installation, Access, Data specific, License specific, Process based etc. … cross functional teams and development squads Coordinate Technical Support activities with Tech Support group, provide necessary inputs to increase operation services quality and improve customer satisfaction Understanding the SAP requirement for 3DExperience-SAP integration issues and identifying right stakeholders for production issue resolution or suggest/perform bypass methodologies more »

KGSO), you will play a pivotal role in enhancing the efficiency of our Service Logistics & Supply Chain (SLSC) operations while ensuring compliance and maximizing customer satisfaction. Focused on the UK calibration and repair customer programs, you will leverage your expertise in supplier management to drive revenue generation and … ensuring alignment with contractual obligations and attention to detail. Provide timely and accurate quotations for sub-contract prices through the Sales system, catering to customer needs. Manage the daily prioritization of customer orders, proactively communicating status updates and addressing escalations as needed. Respond promptly to customer queries … documenting information for clarity and reference. Process new customer requests efficiently, coordinating with suppliers and logistics to ensure timely execution. Monitor and manage Turn Around Time (TAT) for outsourced jobs, adhering to customer contractual commitments. Handle requests to verify the status of received items or other processing steps more »

remains accurate and up-to-date. Collaborate with Sales and Technical Contact Centre Teams: Work closely to coordinate training efforts and ensure a seamless customer experience for our installers. Document Training Activities: Maintain detailed records of training activities, including attendance, topics covered, and customer feedback. Use this … team at various shows and events. What We’re Looking For: Bachelor's degree in engineering, renewable energy/related field would be advantageous. Experience working hands-on with renewable energy systems, products and technology would be desirable. Excellent spoken and written communication skills. Ability to convey complex technical more »