3 of 3 Remote/Hybrid Customer Retention Jobs in the West Midlands

Customer Experience Manager (CXM) Reports to: Senior Customer Experience Manager Location: Burton-on-Trent, Reading, Manchester or Leeds Hybrid working. My client is a Customer Experience-led technology provider and trusted advisor for cloud-based and critical technological business solutions. They help organisations modernise, secure, and streamline … vital in ensuring our customers get the most out of the solutions they purchase. Role Overview You will own the end-to-end customer experience across a portfolio of accounts, ensuring a seamless journey from onboarding through to ongoing service. The role focuses on customer satisfaction, retention ...

role at the heart of a fast scaling digital business where data directly shapes commercial decisions. You will play a key part in understanding customer behaviour, improving retention, and influencing product and growth strategy through insight. The role offers strong visibility, autonomy, and the chance to genuinely … with analytics embedded across product, growth, and commercial teams. As the business continues to scale, they are investing in senior analytical capability to deepen customer understanding and unlock new opportunities. Collaboration, pragmatism, and outcome focused thinking are central to their culture. The Role You will sit within the analytics ...

across the organisation. This is a high-impact role sitting at the intersection of product, growth, and commercial teams - helping the business better understand customer behaviour and make smarter decisions. Up to £90,000Fully Remote (UK) The role You'll be the go-to analyst for customer insight … expected to: Challenge briefs Work through ambiguity Proactively identify opportunities Deliver insights that directly influence decision-making What you'll be doing Analyse customer behaviour, retention, and lifecycle performance Support product and growth teams with data-driven insight and recommendations Work with stakeholders to turn vague ...