2 of 2 Remote Customer Retention Jobs in the West Midlands

Join a globally distributed team where challenge is a mindset, innovation is key, and excellence is non-negotiable. Create impact. Drive change. Grow with Payara. Role Overview As the Customer Success Manager, you will manage and grow a portfolio of Tier 2/low-touch customers, playing a vital part in enhancing customer retention, driving revenue … growth, and delivering exceptional customer experiences. This is a high-impact, client-facing position that serves as a critical bridge between our customers and internal teams, ensuring continued success for both parties. Summary Details Role: Customer Success Manager Seniority: Mid - Level Location: UKor Europe (100% Remote) Compensation: Competitive salary dependent on market location What you will be doing … Developing and maintaining strong client relationships as the main point of contact Owning the end-to-end contract renewal and account review processes Acting as the voice of the customer within Payara, ensuring internal teams understand client needs Liaising between customers and internal service teams to escalate and resolve issues Tracking account sentiment and conducting regular customer check More ❯

to the TSD Project Leader and Team Leader you will be provided with exposure to the Connected Car product suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPIs. The successful candidate will be responsible for managing their own workload … correct processes and procedures are followed Report generation and distribution to key stakeholders Be an integral component to the TSD department in achieving a best in classs service, driving customer loyalty and retention through accurate incident management Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution Providing verbal training and support … demonstrating the product and features where required using PowerPoint, systems, vehicles and equipment Identifying issues through analysing team data Qualifications Desirable: Qualification within IT service delivery Desirable: 1+ years customer service experience Strong knowledge of Telecommunications, Telematics, IT Services Intermediate experience with Microsoft Office Excel, PowerPoint etc Intermediate experience with Google Package Gmail, Drive etc Experience in troubleshooting technical More ❯