18 of 18 Remote/Hybrid Customer Service Jobs in the West Midlands

Babble? Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers. We are specialists in: Microsoft Modern Work Cybersecurity Contact Centre Technology Mobile Solutions Communications & Connectivity With … this exciting journey and let's achieve greatness together! About Us | Leading UK Cloud Solutions Provider | Babble Join Our Dynamic Team as a Customer Experience Manager (CXM)! Are you passionate about telecoms? Do you thrive in a fast‐paced, innovative environment? At Babble, we’re on a mission ...

Service Delivery Manager Red Recruitment is recruiting a Service Delivery Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in Service Delivery Management to act as the key point of contact … assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is up to £35,500 Depending on experience and will be a office based role in Solihull with some remote working. Benefits & Package for a Service Delivery ...

Service Desk Manager/IT Service Desk Manager – Based in Birmingham, Solihull, B90 area- Mon – Fri in the office with a possible WFH day once per week - Hybrid role, needed to provide support and guidance to a team of 20 Service Desk Analyst. As Service Desk … Manager/IT Service Desk Manager you should have some either come from a technical background or have previously worked as a Service Desk Manager within an IT environment and have enough of an understanding of 1st, 2nd and 3rd Line Service Desk duties. Successful Service ...

passionate about delivering exceptional customer service and solving problems in a technical environment? We are recruiting for an After Sales Advisor to join a well-established international business. This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment … naturally empathetic and solutions-focused approach. This role combines customer support, troubleshooting, administration, and technical guidance. Full training is provided, so previous industry-specific knowledge is not essential — attitude, communication skills, and customer care experience are the priority. The Role As an After Sales Advisor, you will ...

umbrella company) As a Support Technician, you will be the central point of contact for all technology support on-site. You will be customer focused, using communication skills and technical knowledge to deliver an outstanding service. You will have a deep technical knowledge of Microsoft applications, including Windows … technicians providing face to face and remote support, playing a major part in this step change of our ways of working. You'll be customer focused and have exceptional customer service and communications skills as you'll be working with a broad range of people with differing ...

Service Desk Team Leader/Manager – Based in Birmingham, Solihull, B90 area- Mon – Fri in the office with a possible WFH day once per week - Hybrid role, needed to provide support and guidance to a team of 20 Service Desk Analyst. As Service Desk Team Leader/… Manager you should have some either come from a technical background or have previously worked as a Service Desk Team Leader and are looking for that next step up to Service Desk Manager within an IT environment and have enough of an understanding ...

award-winning Sage Software accredited partner that is expanding its Sage Intacct support team. The business has built a strong reputation for first‐class customer service across its UK Sage Intacct user base and is now hiring an experienced Support Consultant to join a tight‐knit team that … operates a flexible, largely home‐based working model. This is a customer‐facing role focused on resolving live Sage Intacct queries by telephone and email, owning tickets end‐to‐end and acting as a trusted advisor to a busy book of clients. You will not be sitting ...

hiring a Customer Support Executive on a temp-to-perm basis . However, this is not a traditional call centre/customer service role. We’re specifically looking for someone with a more technical mindset and aptitude, who can develop into a 1st Line Software Support Analyst … eventually progress into wider product support roles. Key things we’re looking for: Previous experience in a customer support or service environment, but with strong problem-solving and analytical skills A genuine interest in software/systems/technology Someone who is comfortable troubleshooting issues rather than just ...

progress in your career. The Role You'll play a key part in delivering high-quality 1st/2nd line support across a varied customer base, working with technologies such as: Windows 10/11 & Windows Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware … Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow their skills in a structured, well-supported environment. What You'll Be Doing Resolving ...

Graduate Sales London And Birmingham 2026 Start Dates Released Established in 1988, Spitfire is a leading owner managed medium sized internet and telecommunications service provider. We are one of the select few in the UK to have our own core network. We provide innovative Internet, Cloud, IP telephony … cybersecurity solutions to over 5,000 business customers, many of whom are famous brand names. With emphasis on engineering skills and industry leading customer service, we aim to build long term business relationships. We are currently looking for graduates with the drive and determination to succeed ...

extended account team from across the UK business, responsible for ensuring delivery teams consistently deliver to our clients with excellent levels of service whilst also delivering expected commercial outcomes. You will lead engagement across the Digital Services Directorate along with a broad array of stakeholders, partners and third-party … work and growth strategies aligned to UK&I and Transportation Business Unit objectives. Work closely with Market Directors, Operations Directors, Client Directors and Service Leads to translate strategy into executable win plans and campaigns. Maintain a forward-looking understanding of policy, funding, client priorities and market trends affecting strategic ...

Client Success Manager with experience making data driven decisions to drive customer satisfaction is sought by a market leading scale up based in Birmingham city centre. Operating as a true disrupter in their field this scale up are utilising the latest in AI, cloud and automation technology to drive … success within the professional services space. With extensive UK growth planned over the coming months this Client Success Manager will be the figurehead of customer satisfaction using data driven decision making to review, improve and scale the customer journey whilst working closely with sales, marketing, operations, technology ...

grow, we’re looking for a technically minded Project Manager who thrives in exciting fast-paced environments and enjoys balancing technical expertise with customer engagement. This is a hands on role for someone who is equally comfortable discussing network infrastructure with engineers as they are building trusted relationships with … client expectations Support continuous improvement by contributing to better project processes, documentation and delivery practices Manage relationships with contractors, suppliers and third-party service providers About You We’re looking for someone who combines technical understanding with excellent organisation and communication skills. You’ll be comfortable managing multiple projects ...

order that your application can be reviewed. We are looking for a Telematics Engineer to provide continued support to our growing and established customer base within Worcester and the surrounding areas. You will have access to many of our benefits, including annual shift allowance in addition to your salary … blog via the link here ! What will you be doing? Ensure Microlise product portfolio is full integrated into our customers assets Timely visits to customer sites to undertake the installation, servicing and continued support of our product suite Completing survey visits and identifying suitable solutions Completing QA (quality assurance ...

troubleshooting and communication skills to join our support team. The ideal candidate is a proficient problem solver, self-directed and passionate in providing exceptional customer service. This is a terrific opportunity to join a successful company, in a role supporting our international client base and offers exposure … technologies. RESPONSIBILITIES Logging and answering both technical and functional queries for international partners and customers Analysing and resolving application problems in complex, multi-tier customer deployments, often with no direct access to the affected system Participate in rota providing office cover from 8:00am to 10:30pm, Monday ...

work, offering a competitive salary, a generous benefit package and the opportunity for flexible working. Role Summary: You should possess advanced skills and prioritise customer satisfaction, demonstrating outstanding communication abilities. Your primary role will involve adeptly resolving technical challenges pertaining to ERP software, all while upholding the highest standards … customer service. It's important to note that the designated support hours align with the UK time zone, spanning from 9:00 AM to 5:30 PM. Main Tasks: Accurately recording customer-reported requests through telephone, portal, and email. Serving as the initial point of contact for customers ...

opportunity to enhance digital innovation within the organisation. Enhancing technology to provide the best service to our customers. About Our Client This opportunity is with a well-established not-for-profit Housing Association that is committed to making a positive impact on communities. The organisation is dedicated to providing … objectives and new growth opportunities. Working across the business, you will identify and deliver innovative digital solutions for products, services and processes, transforming the customer and colleague experience and fostering a more 'joined up' and integrated approach to digital services. You will be a senior strategic lead and provide ...

proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well. We're recruiting for an Interim Project Manager … Azure and M365, including Power BI Review, assessment and implementation of Databricks to replace Synapse and Informatica pipelines and notebooks Carbon reporting tool for customer use Discovery and shaping of additional data initiatives (may include automated quotations, dynamic pricing, product enrichment) Given the evolving nature of the scope, this ...