15 of 15 Remote/Hybrid Customer Service Jobs in the West Midlands

Service Delivery Manager Red Recruitment is recruiting a Service Delivery Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in Service Delivery Management to act as the key point of contact … assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is between £35,000 and £50,000 Depending on experience and will be a office based role in Solihull with some remote working. Benefits & Package for a Service ...

development teams where appropriate. Work closely with developers to coordinate code fixes, testing, and successful deployment. Manage support incidents in line with agreed Service Level Agreements (SLAs), balancing urgency, impact, and customer expectations. Maintain accurate and up-to-date documentation of support cases and resolutions. Contribute … creation and maintenance of internal knowledge articles and best practice documentation. Deliver a consistently high standard of customer service while building and maintaining strong client relationships. Experience Minimum of 3 years' experience working with Microsoft Dynamics 365 Business Central or Dynamics NAV in a support, consultancy ...

With a strong reputation in its sector and a long-serving staff base, the company offers a stable environment and a commitment to quality service across all departments. About the Opportunity This IT Support Engineer position offers an excellent opportunity for an enthusiastic IT professional to step into … where required Uphold IT security standards and participate in business continuity activities Maintain documentation and asset records to ensure accuracy and compliance Provide excellent customer service to staff at all levels Participate in occasional out-of-hours support on a rota basis (details confirmed on appointment) Your Skills ...

delivering sustainable, profitable growth. Working closely with internal teams, you will support market development plans, enhance channel performance, and ensure a high standard of customer service and commercial execution. Key Responsibilities Develop sales across designated export territories in line with business strategy. Build and maintain strong relationships with … country, region, and sector. Manage quotations, negotiations, forecasting, and sales pipelines. Conduct regular market visits and performance reviews with partners. Work collaboratively with customer service, operations, marketing, and aftersales teams. Gather market intelligence on competitors, pricing, customer needs, and opportunities. Represent the business at customer meetings ...

competitive salary with an annual bonus scheme Hybrid working policy Life Assurance and Health Cash Plan 25 days holiday plus bank holidays, increasing with service Enhanced Maternity, Paternity, Family and Bereavement Leave Company pension scheme with matched contributions up to 8% Access to Mller Rewards with hundreds of online … Mller locations. Working as part of our Technical Support Operations team, you'll take ownership of issues from start to finish, deliver an outstanding customer experience, and contribute to the continuous improvement of our IT services. Deliver exceptional 2nd line support, resolving incidents and service requests with ...

supportive operations team. This is a fantastic opportunity to gain hands-on experience in a commercial environment, working closely with sales, operations, finance and customer-facing teams. You'll develop valuable business skills, learn how a successful organisation operates, and build a strong foundation for future career progression. … eager to learn, this could be the perfect role to kick-start your career. What You'll Be Doing Supporting the processing of customer orders and commercial agreements Managing contracts, subscriptions and related administration Maintaining accurate customer records and business data Working with internal systems and Microsoft Excel ...

progress in your career. The Role You'll play a key part in delivering high-quality 1st/2nd line support across a varied customer base, working with technologies such as: Windows 10/11 & Windows Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware … Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow their skills in a structured, well-supported environment. What You'll Be Doing Resolving ...

together We're dedicated to protecting what matters most - our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows. With more than … love to hear from you. The Senior IT Support Analyst Role We're investing heavily in modern workplace technologies and AI-powered service management, including Freshservice Freddy AI, Microsoft Copilot and Claude Enterprise, giving you the opportunity to help shape the future of IT support across the business. ...

someone who can bridge the gap between IT and operations, understanding complex business requirements and delivering technology solutions that improve efficiency, visibility, and customer service. The ideal candidate will come from a fast-paced, time-sensitive FMCG or supply chain environment and have a strong background in business analysis … projects across ERP, WMS, TMS, and other business-critical platforms Develop and improve Vendor Managed Inventory (VMI) solutions, ensuring accurate data flow and strong customer service performance Manage relationships with internal stakeholders, external customers, software providers, and third-party technology partners Lead system development roadmaps, upgrades, implementations ...

Telecoms, Hardware or Infrastructure solutions who enjoys building long-term relationships and delivering consultative solutions. The Role You'll take ownership of an existing customer base, helping clients maximise their technology investment while identifying opportunities to introduce additional products and services. Alongside managing existing relationships, you'll focus … Managers, Directors and CEOs Generate and maintain a healthy sales pipeline through proactive account management Work collaboratively with technical consultants to scope and deliver customer solutions Consistently achieve and exceed monthly GP and revenue targets About You You'll be a driven sales professional who enjoys developing long-term ...

rapport with customers · Confirming orders · Raising new sales orders · Chasing direct deliveries · Chasing stock orders · Liaising with all departments in the business · Providing excellent customer service to all our customers · Quoting customers · Assisting with account mapping · Calling customers and fielding sales enquiries · Providing cover for sales team · Attending … customer meetings when required · Assisting the sales team achieve targets set within the business To succeed in this role, you will need to have the following: · Sales Support or Sales Administration experience · Technology or IT industry Experience would be beneficial however not essential · A good telephone manner · Good organisational ...

ambitious Regional Account Manager to support, manage and expand a portfolio of existing customers and generate new business by identifying opportunities within the customer base. Reporting to the Sales Manager and working remotely, duties to include: Account management of existing clients by proactively seeking ways to maintain and increase … with clients to understand their needs and explain product value. Collaborating with internal departments to facilitate client need fulfilment. Negotiate contracts whilst maintaining high customer satisfaction ratings, according to company standards. Liaise with Sales and Marketing departments to set, implement strategies for new products and ensure full compliance ...

With continued investment and ambitious growth plans, they're looking to expand their sales team with commercially minded individuals who enjoy building long-term customer relationships. The Role As an Account Manager, you'll manage a portfolio of approximately 40-60 customer accounts, developing existing relationships while identifying … Alongside managing existing accounts, you'll also be responsible for generating new business opportunities. Key Responsibilities Manage and develop a portfolio of 40-60 customer accounts. Build strong relationships with key stakeholders and understand their business and technology requirements. Identify upcoming IT projects and commercial opportunities. Develop existing accounts ...

proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well. We are looking to engage an Interim Business Analyst … focus areas are as follows: - Review, assessment and implementation of Databricks to replace Synapse and Informatica pipelines and notebooks Carbon reporting tool for customer use Discovery and shaping of additional data initiatives (may include automated quotations, dynamic pricing, product enrichment) You will be responsible for: - Discovery & Requirements Gathering Conduct ...

across hundreds of events every year. Family-owned and operated, the business has built an outstanding reputation for delivering innovative registration technology alongside exceptional customer service. Their experienced in-house teams cover project management, software development, sales, operations and on-site delivery, enabling them to support events ranging from … site delivery teams Supporting live event delivery where required Managing post-event reporting and project completion Building long-term client relationships through exceptional service THE CANDIDATE To be considered for this Project Manager role, candidates should have previous project management experience within the events industry, whether gained with ...