1 to 25 of 27 Remote/Hybrid Customer Service Jobs in the West Midlands

# Customer Service Sales & Solutions LeaderBirmingham, LondonApply for this job* Permanent* Experienced Professionals* Business Analysis* ID 396338-en\_GB## **About the Job you're Considering**Capgemini’s Intelligent Business Operations CX Practice is focused on the design, build and operate across clients’ Customer Operations and Contact Centres. … This includes:* Best-in-class customer journey design and implementation.* Design of digitally enabled operating models and contact strategies.* Contact Centre and CRM technology deployment.* Data and insight-led approaches to improve future CX outcomes.* Running and transformation BPO contact centre operationsHybrid working: The places that you work from ...

Technology sector. You will provide first line support including troubleshooting for Microsoft Dynamics 365 Business Central and Dynamics NAV/BC to a varied customer portfolio. You will be responsible for providing the customer with excellent customer service in line with Company Service standards … will ensure that any reported issues are logged, categorised, prioritised and contain as much information at first contact. You will work to Company Service Level Agreements and Key Performance Indicators providing a high level of customer service and professionalism. As part of the knowledge base process ...

Convergence Group, we've spent 20 years building a business that puts customers first. Our mission? To provide 'Connectivity as a Service' (CaaS) - and we need a Service Delivery Manager to ensure our customers experience the very best service in the industry. As our Service Delivery … Manager, you'll support the Service Delivery & Assurance team as the trusted partner for our customers, ensuring they get the best out of our LAN and WAN Network Products and Services. What it's really like here The pace and intensity are higher than most environments in our sector. ...

Service Desk Coordinator Location: Coventry Salary: £28,000 to £30,000 depending on experience Contract type: 12 Month FTC, Full-Time Working hours: 40 hours, Monday to Friday 8:30am to 5pm (some flexibility offered with start/finish times and hybrid working) About the role We are seeking … proactive and customer-focused IT Service Desk Coordinator to join our busy IT Delivery team to support with administration tasks over a 12 month period. This role is ideal for someone who enjoys helping people, coordinating processes and ensuring tasks are followed through to completion. While basic ...

consult and define the people we want to join us on our journey. The Senior Enterprise Systems Manager is accountable for the operational support, service performance, governance and continuous improvement of Mace's enterprise finance systems and associated business-critical applications. The role provides leadership and oversight … outsourced application support team, ensuring services are delivered in line with agreed service levels, operational controls and business requirements. Working closely with Finance, Digital Services and third-party partners, the role ensures the stability, integrity and continual development of enterprise finance platforms, with particular ownership of the IBM Cognos ...

Salesforce Delivery Unit is one of the fastest growing areas within Capgemini UK and focuses on helping clients realise business value through Salesforce, AI, customer data, digital engagement and marketing transformation. You’ll be working across a wide spectrum of industry sectors, from Consumer Products, Automotive and Retail through … Telecommunications and Public Sector. You’ll work alongside solution architects, technical architects, developers, data engineers, testers, marketing specialists and business stakeholders to deliver innovative customer engagement solutions using Salesforce Marketing Cloud Next and Salesforce Data 360. You’ll experience significant variety in this role. One day you could ...

Hybrid Working Department : Managed Services Reports to : Operations Manager Shape the Future of Managed Services We're looking for an experienced and people-focused Service Delivery Manager to join our growing Managed Services team. This is a newly created role that offers a unique opportunity to help define service delivery standards, influence best practice, and make a significant impact on both client experience and team development. As a Service Delivery Manager, you'll be responsible for leading the delivery of exceptional service across multiple client accounts, ensuring operational excellence, strong client relationships, and continuous service ...

countries worldwide, the company’s success is a result of our people, our innovative and highly sought-after products, and the exceptional customer service that we deliver. About the Role We are looking for a Technical Support Analyst to join our Technical Support Team. In this role … will provide outstanding technical support and customer service to both customers and internal teams, helping users get the most from our software solutions. NOTE: This is a hybrid role where you will be expected to work a minimum of 2 days per week in our Birmingham Office, UK. ...

commercial experience developing and customising Microsoft Dynamics 365 , including solution design, configuration, custom development, and support within enterprise environments. Strong knowledge of Dynamics 365 Customer Engagement (CE) and Dataverse, with experience extending tables, forms, views, business processes, security models, and managed solutions. Hands-on development expertise using C#, .NET … business-critical Dynamics 365 and Power Platform applications. Desirable Skills Microsoft Dynamics 365 and Power Platform certifications. Experience with Azure Functions, Azure Logic Apps, Service Bus, or other Azure integration services. Knowledge of Azure DevOps, CI/CD pipelines, and Git-based source control. Experience working within Agile delivery ...

delivery team of 11 Functional Consultants, 18 Developers and 15 QA Analysts and Engineers, responsible for a highly customised enterprise platform supporting Finance, Customer Service, Supply Chain Management, Project Operations and our bespoke housing management systems. We're specifically looking for a D365 Finance specialist who understands … D365 platform. What you'll be doing You'll: Work within a large in-house D365 delivery programme delivering functionality across Finance, Customer Service, Supply Chain Management and Project Operations Partner with Product Owners and stakeholders to understand business requirements and translate them into functional solutions Lead ...

inspiring leader to shape the future of our product suite—ensuring our solutions stay ahead of the market, continue to meet real customer needs, and deliver strong commercial performance. Why Join Phoebus? At Phoebus, people genuinely come first. We’re proud to have been recognised as the 16th Best … providers. PSL has a long reputation for being client-centric and delivering quality solutions. We need a team player to help ensure our SaaS service proposition operates in line with expectations and provide support to our clients when they have issues or need guidance. Mission The Operations Support Engineers ...

DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … enhancements and the shift towards AI-driven and agentic business solutions. You will be expected to assess emerging capabilities, guide their pragmatic adoption in customer solutions and ensure that delivery approaches remain aligned to modern, future-fit patterns. You will work closely with architects, product owners and stakeholders ...

Established in 1988, Spitfire is a leading owner managed medium sized internet and telecommunications service provider. We are one of the select few in the UK to have our own core network. We provide innovative Internet, Cloud, IP telephony, IoT and cybersecurity solutions to over 5,000 business customers … many of whom are famous brand names. With emphasis on engineering skills and industry leading customer service, we aim to build long term business relationships. We are currently looking for graduates with the drive and determination to succeed in a dynamic sales team to enrol on our industry ...

Capgemini is seeking a Customer Service Sales & Solutions Leader to drive growth in its Intelligent Customer Operations Practice. You will develop and close a sales pipeline, design CX solutions, and collaborate with stakeholders across Capgemini and client organisations to deliver omni-channel customer journeys. The role … spans hybrid working across UK offices and client sites, requiring expertise in contact centres, digital transformation, and service delivery improvement. #J-18808-Ljbffr ...

progression Excellent NHS Pension scheme Generous maternity, paternity and adoption leave Options for flexible working Up to 27 days annual leave (increasing with service up to 33 days) Extensive Health and Wellbeing support and resources If you work in our community teams, we pay for your time travelling between … testing, documentation, monitoring and governance standards. Plan and deliver application improvements in collaboration with stakeholders and colleagues, covering requirements, estimation, prioritisation, reporting, risk management, service improvement, knowledge sharing, coaching and continuous professional development. Please see the full Job Description for further details about the role and its requirements. Person ...

Laptop Holidays The Role - Sales Account Manager, Medical Ophthalmic Laser Systems An account management role selling ophthalmic systems to the medical sector Managing key customer accounts and developing strong customer relationships Identifying new business opportunities, ultimately looking to exceed area sales targets Extending the customer base … work with others towards a shared goal Well organised and able to decide priorities in a rapidly changing commercial environment The Company - Field Service Engineer, Medical Ophthalmic Laser Systems Instantly recognisable brand leader supplying a wide range of innovative systems to the healthcare sector, and offers 'best in class ...

professional with a passion for building strong client relationships and driving business growth? At Converge Technology Solutions, we're looking for an ambitious and customer-focused Partnership Manager to join our Public Sector team. This is an exciting opportunity to play a key role in expanding strategic partnerships, driving … navigate their IT requirements and ensuring they receive innovative technology solutions that support their goals. Key Responsibilities Develop and maintain senior-level relationships within customer and prospect organisations. Identify, develop, and convert new business opportunities. Grow revenue, gross profit, and recurring income across existing accounts. Understand customer requirements ...

looking for an exceptional Senior Python Engineer to join a major, multi-year technology programme at National Grid, helping to build a new customer CRM platform from the ground up. The platform is currently in the discovery phase, making this a genuine greenfield opportunity to influence architecture, engineering standards … ways of working from the outset. The platform will support a range of customer interactions, including login issues, enquiries, complaints and wider customer service activity. You'll work across multiple front-end and back-end engineering teams in an Agile environment. This is a hands-on engineering ...

recommend suitable solutions and support them through to purchase. The Role Conduct 30-minute video consultations with customers. Provide technical and product advice. Review customer measurements and images to identify potential issues. Recommend suitable designs and solutions. Build strong customer relationships and secure sales. Provide a professional, engaging … experience in consultative sales, technical sales, home improvement, design, fitted furniture, kitchens/bathrooms, or high-value retail. You will need: Excellent communication and customer service skills. Confidence presenting and selling via video. Strong attention to detail and spatial awareness. A consultative, low-pressure approach to sales. ...

experiences. We welcome you to bring your authentic self and transform the everyday with us. Organization: Digital Industries Job Type: Full-time Category: Customer Services #J-18808-Ljbffr ...

Phoebus Software Ltd in Solihull seeks an Operations Support Engineer to supervise service delivery, manage incidents, and coordinate with client stakeholders. You will implement policies, monitor KPIs, and ensure operations stay within budget while maintaining high customer service standards. The role requires strong communication, risk management ...

Telecoms, Hardware or Infrastructure solutions who enjoys building long-term relationships and delivering consultative solutions. The Role You'll take ownership of an existing customer base, helping clients maximise their technology investment while identifying opportunities to introduce additional products and services. Alongside managing existing relationships, you'll focus … Managers, Directors and CEOs Generate and maintain a healthy sales pipeline through proactive account management Work collaboratively with technical consultants to scope and deliver customer solutions Consistently achieve and exceed monthly GP and revenue targets About You You'll be a driven sales professional who enjoys developing long-term ...

collaborate with Product Owners, Developers and QA, and help shape the platform roadmap while enabling hybrid working across offices. You will work across Finance, Customer Service and Supply Chain modules, ensuring compliant, scalable solutions that support the #J-18808-Ljbffr ...

Target Integration Ltd. is seeking a Senior Business Systems and Operations Consultant to help clients optimize accounting, manufacturing, operations, and customer service through smarter systems and automation. You will analyze processes, support the implementation of business software, improve reporting and workflows, provide user guidance, and collaborate ...

business accountability across the globe. Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues , delivering exceptional service to our customers , contributing to the community , and working towards a more sustainable environment . If you share these values and are passionate about … build awareness and understanding of the product Own relationships with key customers; understand the industry and product-related landscapes, be the voice of the customer and feedback user inputs Skills, Knowledge & Expertise 6+ years of industry experience as a Product Manager within a technology environment, with a progressive record ...