1 to 25 of 49 Remote/Hybrid Customer Service Jobs in the West Midlands

Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't. We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen … deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business. ...

Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there.This one doesn't.We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen how we deliver … support, develop our people and build a more proactive, customer-focused service that scales with our growth.You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business.If ...

Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't. We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen … deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business. ...

Description Position: Customer Service Specialist \n Location: Hybrid (2 days per week in Wolverhampton) \n \n About Geobear \n \n At Geobear, we’re building something incredible. Established over forty years ago, Geobear is a fast-growing ground engineering contractor working across various market sectors including residential, commercial … supportive, dynamic, and inclusive culture where every team member can excel and make a direct impact. \n \n Role Overview \n \n As a Customer Service Specialist at Geobear, you will drive the initial customer experience and keep our operations running smoothly. You will serve ...

Term Contract (potential to increase to 24 Month) About Us: Echo Managed Services and its subsidiary Aptumo support water companies globally to deliver effective customer service and drive retail operation efficiency through end to end customer service and water billing software offerings. The Role … collaborative and pragmatic approach to problem-solving and delivery. Desirable Experience: Experience in four or more of the following areas would be advantageous: Salesforce Service Cloud Salesforce Experience Cloud Omni-Channel solutions Utilities sector experience Customer Service operations Billing and Collections environments Highly regulated industries Data migration ...

Title: Customer Service Executive (Danish Speaking) Department: Operations Reports To: Global Customer Services Manager Location: Central Birmingham (Hybrid available after successful probation) Contract Type: Full-Time, Permanent Direct Reports: None About Our Client Out client partners with home insurers to deploy smart solutions that reduce claims … Admiral, Direct Line Group, Hiscox, Mapfre, and TopDanmark across five countries. The Role Our client is on the lookout for a proactive and personable Customer Service Executive to join the dynamic operations team. If you thrive in a fast-paced environment and enjoy helping people, this is your ...

Executive to join a large and established environmental company in the West Midlands Do you enjoy working with large corporate clients, combining exceptional B2B customer service with strong data management and Excel skills? My client is looking to recruit a Senior Data executive to join their growing business … where you will be responsible for managing and analysing large volumes of data, ensuring accuracy and providing a professional and responsive service to clients. Key Responsibilities Manage and maintain large volumes of customer and operational data. Provide exceptional B2B customer service to large corporate clients. Analyse ...

Customer Service Advisor Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues Contract: Full-time, Permanent About Us At BNP Paribas Personal Finance, we're part of a global banking group with a simple mission … responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly. The Role As part of the Customer Service team you will be working within the Fraud department, bringing fraud detection expertise to our Fraud function and supports the first line ...

well-established manufacturing client are looking for an office-based Account Manager responsible for developing and maintaining strong customer relationships to drive customer satisfaction, retention, and revenue growth. Acting as the primary point of contact for general industry customers, the role focuses on having a deep understanding … customer requirements and delivering solutions that meet both customer and business needs. You will be working closely with Sales, Operations, Quality, Project Management and Finance teams, to coordinate effective solutions, resolve customer issues, and identify opportunities to grow existing accounts through upselling and cross-selling activities. Build ...

technology business specialising in advanced gas and flame detection systems used within safety-critical environments. This is an excellent opportunity for an experienced Field Service Engineer to join a small, established team supporting customers across the UK. Ideally, you will already have experience working with gas detection equipment. However … strong testing, controls and fault-finding experience. THE OPPORTUNITY This is a home-based field role offering considerable autonomy over your diary, workload and customer visits. You will join a team of three other Field Service Engineers and report directly to the Fixed Systems Service Manager. From ...

with opportunity to grow and develop.MINIMUM (ESSENTIAL) REQUIREMENTSExpertise in Microsoft Dynamics CE and Power Platform Products: Proficiency in several of the following products: Sales, Customer Service, Customer Insights, Field Service, Power Apps, Power Automate, Power Pages, Copilot Studio, and Power BI.AI features within Microsoft Dynamics … client-facing situation.Help set clear expectations of standards of behaviour, and speed and quality of delivery that reflect the levels of professionalism and service we expect to provide to our customers, and how we treat each other, encouraging personal growth, achievement and satisfaction.Embracing our differences At Kainos, we believe ...

REQUIREMENTSExpertise in Microsoft Dynamics and Power Platform Products: Indepth knowledge with at least 2 of the following Microsoft Dynamics or Power Platform products: Sales, Customer Service, Customer Insights, Field Service, Power Apps, Power Automate, Power Pages, Copilot Studio, and Power BI.AI features within Microsoft Dynamics ...

With a strong reputation in its sector and a long-serving staff base, the company offers a stable environment and a commitment to quality service across all departments. About the Opportunity This IT Support Engineer position offers an excellent opportunity for an enthusiastic IT professional to step into … where required Uphold IT security standards and participate in business continuity activities Maintain documentation and asset records to ensure accuracy and compliance Provide excellent customer service to staff at all levels Participate in occasional out-of-hours support on a rota basis (details confirmed on appointment) Your Skills ...

Data Analytics – Environmental Compliance Do you enjoy building strong customer relationships? Are you confident analysing large volumes of data in Excel? Would you like to work for a supportive business that makes a genuine environmental difference? The Rewards £35,000pa DoE 10% Bonus Flexible hours and hybrid working Training … Manager, you will: Manage a portfolio of customers as their dedicated point of contact Build strong relationships and deliver excellent customer service Analyse and manipulate large volumes of data using Excel Help customers comply with environmental legislation Explain complex data and processes in a clear, straightforward way Plan ...

potential to extend. Main purpose of the Role The main purpose of the Waste Data Officer role is to manage and maintain accurate waste service data, provide administrative support to the Domestic Waste Team, monitor service performance, and support the coordination of Waste Support Assistants. The role helps … meet data and compliance requirements, and are continuously improved. Key Responsibilities Deliver administrative support and assistance to the Domestic Waste Team. Ensure compliance with service data and reporting requirements. Support the management and coordination of Waste Support Assistants. Produce, analyses and maintain reports using a range of ICT systems ...

Service Delivery Manager Fully Remote | Permanent | £60,000 VIQU are partnering with a growing technology organisation to recruit a Service Delivery Manager to manage global customer relationships and the delivery of technical services. This is an excellent opportunity for someone with 2–3 years' Service Delivery … experience who is ready to take the next step, broaden their responsibilities and develop within a growing technical environment. Key Responsibilities: Manage service delivery across multiple customers. Run QBRs and regular service reviews. Monitor SLAs, KPIs and service improvement actions. Build strong customer and stakeholder relationships. ...

currently partnered with a public sector organisation in the West Midlands, who are seeking an experienced Second Line Support Engineer to join their IT Service Desk team. This is an excellent opportunity for an experienced IT professional to join an established enterprise IT function supporting over 8,000 users … while working alongside internal technical teams and external suppliers. As the Second Line Support Engineer, you will work as part of a busy IT Service Desk, supporting users remotely across multiple sites and environments. You will manage your own workload, liaise with internal teams and external suppliers, and contribute ...

technologies that deliver those systems.Understanding wider HMRC technology systems and strategies.Playing a supporting role and delivering specific technical data related aspects of the service delivery of HMRC systems.Contributing to the delivery Data Strategies, Principles, Standards and other Data Architecture deliverables and making them readily available to wider HMRC through … servants, the total reward compensation offer is a combination of base salary and, if applicable, a capability-based allowance. New entrants to the Civil Service will start on the pay range minimum. For existing civil servants, our policies on level transfer and promotion will apply.For more information please visit ...

groups, third parties, external suppliers and academia to develop concepts and MVPs. You’ll run proof of value exercises to support concepts by demonstrating customer and HMRC impact. You’ll contribute to business cases and make compelling recommendations for future direction, delivering these to senior partners to influence policy … functional design.Be flexible and self-motivated, have a keen eye for detail and a solid focus on quality.Have a good track record in delivering customer-focused technology change and be able to articulate technical detail to non-technical people, so it is understood.Be credible, influential and a team-player. ...

This is achieved by working closely with our Senior and Executive Leadership Team and analysis end users to deliver and continually improve the current service offering and understanding current and future needs and challenges of performance. Job descriptionProvide accurate, detailed performance analysis to inform SLT decisions. Take the time … InfluencingSeeing the Big PictureBenefitsAlongside your salary of 45,544, HM Revenue and Customs contributes 13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).HMRC operates both Flexible ...

InfluencingMaking Effective DecisionsWorking TogetherBenefitsAlongside your salary of 45,544, HM Revenue and Customs contributes 13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).HMRC operates both Flexible … welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service ...

Moves Adjustment Payment guidance.BenefitsAlongside your salary of 58,541, HM Revenue and Customs contributes 16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).HMRC operates both Flexible … welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service ...

Service Desk Analyst Hereford (hybrid) - Initially office based, 90% home based once settled £24,613 - £29,184 dependant on experience 37 hour working week Experience: Proven experience in providing enterprise level frontline IT Support Experience in using IT Support software to log and manage support requests Proven experience … working in a customer focussed environment and direct customer contact Experience of IT system fault analysis, diagnosis and resolution in a workplace setting Relevant experience of hardware and software desktop maintenance, including carrying out hardware and software desktop upgrades, installation and commissioning Demonstrable experience of supporting Microsoft business ...

Service Desk Analyst - 2-3 month temporary assignment (potential to go permanent) Hereford (hybrid) - Initially office based, 90% home based once settled £24,613 - £29,184 dependant on experience 37 hour working week Experience: Proven experience in providing enterprise level frontline IT Support Experience in using IT Support software … manage support requests Proven experience of working in a customer focussed environment and direct customer contact Experience of IT system fault analysis, diagnosis and resolution in a workplace setting Relevant experience of hardware and software desktop maintenance, including carrying out hardware and software desktop upgrades, installation and commissioning ...

Rugby. Offering a salary of up to £55,000 DOE plus an excellent benefits package, this hybrid role provides the opportunity to lead IT service delivery across multiple locations while driving continual service improvement. The organisation delivers specialist compliance and technology solutions that help businesses operate securely, efficiently … regulations. This is an excellent opportunity for an IT professional looking to combine technical expertise with leadership in a business that values innovation and customer service. Duties & Responsibilities Lead the IT service support function, ensuring high service availability and an outstanding customer experience. Manage IT infrastructure ...