76 to 100 of 262 Customer Service Jobs in the West Midlands

infrastructure, data and voice network infrastructure; video conferencing technology; Firewall and gateway technology; Provide technical support assistance to projects as required; manage incidents and service requests, control and manage technical resources; provide escalation route for issues, minimise the impact of work undertaken on users and ensure technology is maintained … variety of network services technology Maintain standards for security of information Dealing and responding to complaints Delegating work Communicated with senior managers from a customer service perspective using written and oral methods Benefits: Lucrative Pension Package Generous Holiday Package Extensive Benefits Package Contact us for further Information What more »

Are you looking to join an award winning organisation that can offer great career progression? Are you passionate about technology and delivering great customer service? Then this could be the role for you. Due to expansion within their team, our client, a highly recognised global brand, is looking … to add to its IT Service Desk Team. You will be the main point of contact for technical support. The Person You will have at least one year of experience providing 1st Line IT Support in a professional service environment You will have gained good exposure to Microsoft … be an excellent communicator who is able to deal with internal stakeholders at a senior level. You will be an individual who provides excellent customer service and can demonstrate this. The Benefits Once trained flexible working is available Excellent Career development and financial support for future development Private more »

retail stores and luxury leisure and hospitality conference centres. Responsibilities Day-to-day delivery of full installation of AV, lighting, and automation technologies Attending customer premises to establish reported fault and a prompt restore service Ensuring accurate completion and return of AV asset documents upon installation sign off … and Field Service records and paperwork for customer service visits Proactively building close working relationships with your team and customers enabling best service Identify potential improvements and feed back to customer and sales Timely and accurate reporting and feedback of installation and service work more »

has celebrated over 26 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, in Version 1's Managed Services environment we do things differently. We re focused on our core values using these we ve seen … significant growth across our practices and our Service Reliability Group (SRG) team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. Job Description As a Senior Software Engineer/.NET Consultant in more »

has celebrated over 26 years in the Technology industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We re focused on our core values using these we ve … seen significant growth across our practices and our Service Reliability Group is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. Job Description Responsible for the architecture, design, configuration, development, deployment, and maintenance more »

transformation of complex Global enterprises. We are looking for passionate and hardworking individuals that to help drive the sales pipeline for our UK & global customer base. We embrace the opportunities of the future and work proactively to make good use of technology. As you can imagine, this means that … Provide regular updates to the Sales Manager on lead status and sales activities. Support senior sales executives in closing deals and achieving sales targets. Customer Relationship Management: Build and maintain strong relationships with new and existing clients. Provide excellent customer service to ensure client satisfaction and retention. more »

for its clients across the globe. The company s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms … Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. We have 32 delivery centers in 14 countries spread across 6 continents, with 43,026 employees from over 80 nationalities, as of September, 2019. Overall Purpose of the … in relation to contract mobilisations and demobilisations, in line with existing internal procedures Ensure that all administrative legal obligations are adhered to and excellent customer service is given Communication via email and letter correspondence and via telephone with various levels of management and external parties Ensuring all transferring more »

has celebrated over 27 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We re focused on our core values using these we ve … patterns and best practices, working with development teams as well as directly with customers. Technical subject matter expert. Lead technical development teams across different customer accounts, take ownership of deliverables and be responsible for the technical quality of the team s output, enforcing standards. Liaise directly with customers to more »

eager to embark on an exciting and rewarding career in Tech Sales, or looking for the next challenging career move? If you have strong customer service, relationship-building or strong communication skills, motivated to earn commission for the harder you work, this might be right opportunity for you more »

As a Technical Monitoring Inspector, you will be responsible for ensuring the quality and compliance of our newly fitted renewable heating systems. This customer-facing role requires a mix of technical skills, hands-on work, and exceptional customer service. Key Responsibilities: Conduct technical monitoring of newly installed renewable more »

Are you passionate about technology and delivering great customer service? Then this could be the role for you. We represent an award-winning organisation that can offer great career progression. Due to expansion within their team, our client, a highly recognised global brand, is looking to add to … its IT Service Desk Team. You will be the main point of contact for technical support. The Person You will have at least one year of experience providing 1st Line IT Support in a professional service environment You will have gained good exposure to Microsoft Windows and Office … be an excellent communicator who is able to deal with internal stakeholders at a senior level. You will be an individual who provides excellent customer service and can demonstrate this. The Benefits Once initial training is completed, remote/flexible working is available Excellent Career development and financial more »

for interacting with customers who may be at risk of, or experience, harms associated with gambling and ensuring that they receive the best possible service whilst adhering to our Responsible Gambling policies and procedures. Responsi... more »

Red Recruitment is recruiting a Project Co-ordinator in Solihull to join our client, a telecoms and technology company offering 24/7 customer support. The ideal candidate will want to further their career in a vibrant, fast-paced and rapidly growing organisation. The salary for this position is … forward, making sure orders are delivered on time Provisioning circuits on carrier portals Keeping the customers informed during delivery and installation with high-level customer service Ensuring the engineers assigned to the customers sold solution has the correct skill sets Liaising with relevant departments within the business, and … Skills and Experience of a Project Co-ordinator: You should have administration experience with a 'can do' attitude You will have experience responding to customer emails and have excellent written communication skills Influencing and interpersonal skills are required for this role Being proficient with Microsoft Office and have a more »

Microsoft 365 Document management SecurityHosted telephone systems Use knowledge of products and services to highlight to Operations Manager and Company Director potential opportunities for service improvement with existing and new clients Send out mail merges and mail shots relevant to role and in line with agreed marketing schedule Handle … releases) Attend company/sales meetings Provide progress reports to Manager/Directors as requested. Deal with and direct appropriately incoming enquires Skills Required Customer service, telephone experience, customer-facing experience, or sales experience - preferred An ability to communicate in a professional, friendly way, to listen to more »

hybrid working is the best way for our organisation to fulfil our commitment to a modern, agile workplace while continuing to provide a great service to our customers. Hybrid working means having flexibility between working in the office and at home on agreed days, where a role allows. This more »

and installing Microsoft Office and other programs. Experience with computer builds and repairs. (desirable) Functional skills in Maths, English and IT. Good communication and customer service skills. Knowledge of Android platforms for smartphone and tablets (desirable) Self-Starter, able to work proactively whilst unattended, punctual, reliable and conscientious. more »

billing and financial requirements whilst merging individual laboratory procurement and facility practices. The role willenable the laboratories to focus on laboratory testing whilst enabling customer services to build Ever Better customer relationships with rightfirst-time billing and query handling. In addition, the role will ensureaccurate supplier setup, procurement … and Excel knowledge Excellent written and verbal communication skills Peoplesoft experience or equivalent finance software knowledge advantageous Proactive, evidence of seeking resolution to problems Customer oriented with a collaborative team ethos Experience of working against monthly financial deadlines ABOUT THE OPPORTUNITY Key activities: Billing and invoice disputes Working capital more »

Information Communications Technician Apprenticeship , delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Provide an excellent level of customer service to staff and students. IT systems support across a cluster of schools. Support an active ITIL based helpdesk. Support a wide range … access to an Employee Assistance Programme which provides confidential, independent, and unbiased information and guidance 24/7. Pension Desired Qualities, Skills and Knowledge: Customer Service - Teaching and learning is at the forefront of everything, you are to ensure you provide a warm and friendly service to more »

Established in 1988, Spitfire are a leading owner managed medium sized internet and telecommunications service provider. We are one of the select few in the UK to have our own core network. We provide innovative Internet, Cloud, IP telephony and IoT solutions to over 5,000 business customers, many … of whom are famous brand names. With emphasis on engineering skills and industry leading customer service, we aim to build long term business relationships. We are currently looking for graduates with the drive and determination to succeed in a dynamic sales team to enrol on our industry leading … assimilate and keep up to date with industry technology Manage client relationships to grow and cross sell Spitfires products into new customers and existing customer base via telephone and customer facing meetings Have a competitive nature to challenge yourself, meet and exceed set sales targets and sales activities more »

a pool table and darts board in our break rooms Participate in exciting company incentives and days out Desired Qualities, Skills, and Experience: Strong customer service skills Career-driven and passionate about IT Basic understanding of hardware/software is beneficial Ability to use your own initiative A more »

an Employee Assistance Programme offering free, 24-hour confidential assistance Desired Qualities, Skills and Knowledge: Someone who wants to work in a school Good customer service skills Passionate about IT Able to prioritise tasks Grade 4/C in Math's and 5/C in English Your more »

The Service Manager UK & Ireland manages a team of Field Service Engineers and Service Support administrators to deliver the highest technical standards and quality in the assistance and support we provide to our customers. Candidates should be located in the Greater Birmingham area . Responsibilities: Team Management … Manage the Service team covering UK & IRELAND region ensuring adequate service coverage based on the installed based density in all regions. Able to assess and report on staff capabilities and performance, following and abiding by Company policies and processes. Manage a team of FSEs working nationally and Service Support staff based in Birmingham, reviewing their annual performance according to the Global Compensation policy and Rewards cycle. Organize workload of Service Engineers and shifts/on duty weekends for chains support, ensuring optimization of resources/time to repair/travel time. Overview quality improvement in FSE more »

Permanent Salary: £42,005 Are you a skilled technical support professional seeking a challenging role that allows you to showcase your expertise and enhance customer service experiences? We have an exciting opportunity for you! The Role: You will be a vital part of our Specialist Technical Support Team … customers. You'll ensure the delivery of high-quality ICT services, applications, and equipment. Additionally, you will guide and supervise colleagues to maintain excellent service standards. Key Responsibilities: Provide advanced technical support for diverse user issues, both hardware and software. Utilize your expertise in Power Apps Automate, M365, and … environments, and business applications. Experience Required: ICT (Level 5) professional qualification or equivalent. Professional Management qualification (Level 5) or equivalent. ITIL certification in IT Service Management, or similar. Knowledge of Industry Best Practices like ITIL v4. Extensive hands-on experience in a specialist technical support environment. Join us and more »

the leading specialist provider of managed IT and telecom services to the UK’s commercial & retail property sector. We are also an independent Internet Service Provider (ISP). This role sits within our Group Company, Wave 9 Managed Services Limited, which is 100% focused on Education and has established … a fantastic reputation in the sector for customer service and support. What you'll be doing Our provisioning coordinators are responsible for managing the delivery of safe, secure Internet and telecommunication services to our school customers. Working from our Stafford offices, you'll be liaising with our customers … SoGEA/FTTC/FttP Leased Lines Cloud Telephony Firewall and Filtering Devices Monitoring and Tracking notifications for rejections, delays, escalations, cancellations. Processing of customer orders on various systems and portals, managing projects to completion. Following supplier escalation paths, including DSO to facilitate timely installations. What we're looking more »

IT team in The United Kingdom , Tosca is looking for a IT ServiceDesk Team Leader Your responsibilities: Lead, coach, and mentor a team of service desk analysts across shifts and locations Conduct regular team meetings to review performance, provide updates, and address any concerns Foster a positive and collaborative … team environment. Oversee the day-to-day operations of the service desk, ensuring adherence to ITIL processes and SLAs. Ensure accurate incident logging, tracking, and reporting using the service desk tools. Manage escalated incidents, driving timely resolution working with internal support teams and vendors. Lead by example a … customer focused culture and attitude within the team. Implement and maintain service desk procedures, knowledge management, and continual improvement initiatives. Monitor and report service desk performance metrics (e.g., call volumes, resolution times, customer satisfaction) and drive improvement actions. Technical support Provide technical guidance and support to more »