2 of 2 Remote Delivery Manager Jobs in the West Midlands

Service Delivery Manager – Take Your Career to the Next Level! At Convergence Group, we’ve spent 20 years building a business that puts customers first. Our mission? To provide ‘Connectivity as a Service’ (CaaS) - and we need a Service Delivery Manager to ensure our customers experience … the very best service in the industry. As our Service Delivery Manager, you’ll support the Service Delivery & Assurance team as the trusted partner for our customers, ensuring they get the best out of our LAN and WAN Network Products and Services. Your Role: Make a difference … that drive continuous improvement. Monitor KPIs to ensure SLAs are met, CSAT metrics are achieved, and renewal rates remain high. Work closely with sales, delivery, and tech teams to spot upsell and cross-sell opportunities—driving more value for customers while strengthening partnerships! What You’ll Bring: 5+ years More ❯

working with, you'll lead using Agile frameworks, remove any barriers and utilise key metrics and insights to help us make good decisions and delivery better outcomes. Delivering with People. Our Agile Delivery Managers enable high-performing digital teams to create, build, innovate and deliver. We create psychologically … experts in software engineering, process design, user research and user experience design, as well as policy development. Developing a World-Class Practice. Our Agile Delivery practice is thriving with over 200 members. We lead a cross-government community which meets once a month to share ideas and discuss emerging … roles includes a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following: Experience of digital delivery in an agile environment in multiple phases. Promoting a culture of psychological safety in teams, managing team dynamics. Fostering a continuous improvement environment. Experience More ❯