1 of 1 Help Desk Engineer Jobs in the West Midlands

apart is our unwavering commitment to providing unparalleled service support to all our valued customers. As a Technical Helpdesk Support Engineer you'll provide first line technical help to our customers. What you’ll be doing: Communicating with customers via phone and email to diagnose probable cause of machine issues, and solving problems when possible. Booking our … engineer visits and identifying where parts may also be required. Logging all communications via our Dynamics 365 platform Ensuring strict compliance with our internal health and safety protocols and procedures. Reviewing engineer reports and sharing information within Mills in line with our Quality Processes. Who we’re looking for: Excellent communication skills Customer focused coordinator with More ❯