1 to 25 of 29 Remote ITIL Jobs in the West Midlands

networking protocols relevant to databases (TCP/IP, DNS, load balancing). Familiarity with IT Service Management (ITSM) tools, preferably ServiceNow. Familiarity with Agile/Scrum methodologies. Knowledge of ITIL/ITSM principles and best practices. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills, with the ability to work independently and as part of a team. Desirable More ❯

perks! Business Analyst – Key Skills: 3+ years in business/system analysis, IT systems design, and project management Strong proficiency in M365, Microsoft Visio, and Microsoft Project Skilled in ITIL, data analysis tools, and business process modelling Excellent communication and interpersonal skills Creative problem-solving and customer service orientation Ability to build strong partnerships across teams Full driving license and More ❯

Service Desk, Operations, and Support teams. The following skills/experience are advantageous Strong background in IT Service Management (ITSM), particularly in Service Design and Transition. Experience delivering within ITIL frameworks. Proven track record of transitioning services from project to operational environments. Excellent stakeholder management, planning, and communication skills. Ability to manage multiple transitions simultaneously in complex environments. Project Management More ❯

solutions clearly. Previous experience in an MSP or consultancy setting is highly desirable. Desirable Certifications Microsoft Certified (Azure Administrator, Solutions Architect, or Security Engineer). VMware VCP or equivalent. ITIL Foundation. Vendor qualifications from Cisco, Veeam, NetApp, HPE, or Dell/EMC. Company Benefits 25 days holiday plus bank holidays and your birthday off. Pension and life insurance. Ongoing training More ❯

SAP S/4HANA HR & Payroll or Fiori Apps 🌟 Familiarity with GDPR and data security regulations 🌟 Experience writing functional specs for ABAP development 🌟 SAP Query and reporting tools knowledge 🌟 ITIL or Agile/Project Management experience What's in it for you? 💰 £50–60k salary (depending on experience) 🏡 Remote working with occasional travel – flexibility built in 📈 Exposure to both BAU More ❯

Bachelor's degree (or higher) in Computer Science, Information Technology, or related field. Preferred certifications: Cisco CCNP/CCIE, Juniper JNCIP/JNCIE, AWS/Azure network certifications, TOGAF, ITIL, CISSP, CCSP. Soft Skills & Attributes: Strategic and analytical thinker. Outstanding communicator able to translate technical designs for non-technical stakeholders. Strong leadership, mentoring, and documentation abilities. Vendor and stakeholder management More ❯

EC2, RDS, S3, Lambda). Desirable Skills Programming experience in Java, Go, or Python . Understanding of cross-domain technologies and security models. Background in service management environments and ITIL practices. Proven application of observability patterns and system health metrics. Experience with Microsoft Azure cloud services. For more information, send your CV to Ryan at Services Advertised are those of More ❯

customers. Excellent presentation, interpersonal, and problem-solving skills, with the ability to influence stakeholders up to C-level. Strong project management, business analysis, and design methodology expertise (eTOM/ITIL). Self-starter with a can-do attitude, adept at working under pressure to deliver profitable and innovative solutions. Proficient in Telco technologies (SDH, IP Networking, MPLS, Microwave, etc.), with More ❯

. Proven ability to lead projects during Go Live periods . Strong stakeholder management and consultancy skills , able to communicate technical solutions to senior leaders and vendors. Understanding of ITIL concepts and enterprise IT operations. More ❯

Strong expertise in AI, data, and automation technologies . A track record of leading solution design for strategic bids or pre-sales engagements . Knowledge of enterprise frameworks (TOGAF, ITIL) and AI governance . Commercial acumen—connecting technology choices to business outcomes. Due to the nature of this role, UK Security Clearance (SC) eligibility is essential. Ready to take the More ❯

CCNP, CCIE, Azure Network Engineer, AWS Networking Specialty . Desirable Skills Experience leading network workstreams in transformation or separation projects. Knowledge of automation tools (Ansible, Terraform) for network provisioning. ITIL certification or experience in service management methodologies. More ❯

exposure preferred Preferred: Experience leading support delivery teams in SaaS or enterprise software environments Working knowledge of CRM systems and technical troubleshooting processes Exposure to operational frameworks such as ITIL, Six Sigma, or Agile service management Understanding of workforce forecasting, support analytics, and case routing logic. This is a unique opportunity to play a leading role in developing a talented More ❯

Office 365, Active Directory, and common desktop applications. Experience using IT service management tools Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. Proactive and self-motivated with a continuous improvement mindset. Empathetic and patient when dealing with users of varying technical ability. Detail-oriented and methodical … in approach to technical troubleshooting and documentation. Collaborative team player who contributes to a positive working culture. Desirable: ITIL Foundation certification. Experience with Microsoft Intune, Azure AD, and endpoint management. Data processing and reporting skills (Excel, PowerBI) Familiarity with knowledge base platforms and documentation standards. Experience supporting hybrid working environments and remote users. What you need to do now If More ❯

/academies/education sector. Leadership, supervisory, management skills with the ability to mentor a technical team and set goals/KPIs. Understanding of service management principles such as ITIL/ISO/IEC 20000. Technical competence with strong knowledge of networking, VLAN, firewalls, routers, switches, WAN management/configuration, cloud platforms (Azure, 365, Google Workspace). This is a More ❯

stakeholders to conduct reviews through joint design sessions Key Skills Required: Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Experience with Agile/SCRUM project management methodologies Experience with AJAX, Jelly, or PERL scripting Wipro is an exciting organization to work for. We More ❯

join us. What skills, knowledge and experience will you need? Lead criteria - Service Management experience in large scale IT organisations, and the use of Service Management Framework Processes (e.g. ITIL) to support services. Knowledge of IT Service Continuity Management and IT Disaster Recovery testing in large and complex organisations. Knowledge of applying Service Management processes to Patching and Security Vulnerabilities More ❯

in creating viable solutions with a strong track record of delivering complex solutions. Solid understanding of business process modelling and solution design. Able to create accurate BPMNs, UML and ITIL documentation and other user-centric artefacts. Experience in facilitating workshops, interviews and requirements gathering sessions. Strong documentation skills, including writing user stories, functional specs, business cases, user and process journeys. More ❯

communicate required improvements at all levels both internally and externally. Excellent knowledge of technical management, information analysis and of computer hardware/software systems including but not limited to ITIL concepts. Previous experience analysing IT function effectiveness and aligning to business operations. Hands-on experience with computer networks, network administration and network installation, with a specific focus on office relocations More ❯

service-focused, proactive mindset with strong attention to detail. Desirable Skills Exposure to compliance, audit, or cyber security environments. Certifications such as AZ-900, AWS Cloud Practitioner, Security+, or ITIL Foundation. Benefits 28 days annual leave + bank holidays Ongoing funded training and certifications Pension contributions Health, life, and sickness cover (post-probation) Home working allowance and regular team events More ❯

configuration baselines Industry Standards Knowledge Preferred NIST ISO 27001 CIS Controls Certifications (Preferred but not mandatory) Palo Alto – PCNSA/PCNSE, F5, CompTIA, Zscaler, Azure, AWS, CISSP, CCSP, ISSAP, ITIL etc. More ❯

re looking for: Significant experience in service delivery management roles Proven ability to lead through change Confident working across applications and data challenges Knowledge of service management frameworks (e.g. ITIL) and confidence in implementing best practices and IT support tooling Experience managing or working closely with third-party suppliers The role is based in Solihull, with hybrid working (3 days More ❯

on safeguarding the integrity and continuity of Live Services. You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of … of value streams and practices, technical health hygiene working with a wide group of stakeholders, and other live service colleagues. Maintain an up-to-date understanding of the key ITIL 4 practices and any changes to these. Ensure service data, models, and maps are maintained and controlled within the guidelines set out by Service Catalogue Management and Service Configuration Management. … . Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (IT Service Management). Experience with service management information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 Create Deliver Support). Transitional Sites Information If your location preference is for one of the following sites, it’s important to More ❯

seeking an experienced IT Service Lifecycle Manager to lead the end-to-end lifecycle of IT services, ensuring they are designed, transitioned, operated, and continuously improved in line with ITIL best practices. This role involves managing the full lifecycle of IT services, coordinating the Change Advisory Board (CAB) , and overseeing a small team of Lifecycle Analysts to ensure consistent delivery … strong communication and effective service outcomes. About You 7+ years' experience in IT Service Management , including at least 3 years in a leadership or managerial role. Deep understanding of ITIL v4 principles and service lifecycle management . Skilled in Change , Release , and Service Transition management. Experience with ITSM tools such as ServiceNow or BMC Remedy . Strong communication and stakeholder … management abilities. Certified in ITIL Foundation v4 (advanced certifications preferred). Additional qualifications in project management or service governance frameworks desirable. Why Join Global, well-established organisation with strong investment in technology and service quality. Collaborative and diverse IT department with modern infrastructure and tools. Flexible hybrid working (up to 40% remote). Excellent opportunities for professional growth within an More ❯

with business prioritisation, strategic direction and compliance considerations. Experience of the management of student systems, including technical environments, version management and system monitoring. A good understanding of ITIL (Information Technology Infrastructure Library) best practices for managing IT services. A good understanding of information governance. A good knowledge and understanding of current issues in Higher Education. If you have the relevant More ❯

with business prioritisation, strategic direction and compliance considerations. Experience of the management of student systems, including technical environments, version management and system monitoring. A good understanding of ITIL (Information Technology Infrastructure Library) best practices for managing IT services. A good understanding of information governance. A good knowledge and understanding of current issues in Higher Education. If you have the relevant More ❯