1 to 25 of 39 Remote/Hybrid ITIL Jobs in the West Midlands

independently and collaboratively within a technical support environment. Relevant IT qualifications such as CompTIA A+, Microsoft certifications or equivalent practical experience would be advantageous. ITIL Foundation or equivalent service management experience would be advantageous. Experience within a public sector, healthcare, education or similarly complex environment would be beneficial. What ...

service assurance and continuous improvement to deliver resilient, high-performing services.Desirable CriteriaExperience delivering operational efficiencies through automation, analytics, or process improvement.Relevant professional qualifications (e.g. ITIL, Agile, Service Management, Project Management, or Leadership qualifications).Further Location InformationPlease ensure that you only apply for a location that you are willing and able ...

satisfaction scores, utilisation, profitability, and operational performance.Identify opportunities for service expansion, optimisation projects, cloud enhancements, and additional consulting engagements within existing accounts.Ensure compliance with ITIL best practices, ISO 20000 standards, and Version 1 service governance frameworks.Support service transition activities for new Oracle Cloud implementations moving into managed services.Promote knowledge sharing ...

navigate ambiguity and derive clarityPreferred QualificationsBachelor’s/Master’s degree in Engineering, Computer Science, or related fieldCertifications: TOGAF, AWS/Azure Architect, ITIL, PMP/Prince2 (optional)Experience in consulting, system integration, or managed services environmentsExperience engaging with global delivery modelsAdditional InformationWhy Version 1? At Version 1, we believe ...

navigate ambiguity and derive clarityPreferred QualificationsBachelor's/Master's degree in Engineering, Computer Science, or related fieldCertifications: TOGAF, AWS/Azure Architect, ITIL, PMP/Prince2 (optional)Experience in consulting, system integration, or managed services environmentsExperience engaging with global delivery modelsAdditional InformationWhy Version 1? At Version 1, we believe ...

DevOps concepts and aspects. Experience with cloud monitoring, logging, and alerting tools (e.g., AWS CloudWatch), as well as working with ITSM tools (ServiceNow) and ITIL processes. Experience of Disaster Recovery processes, solutions, and invocations. Experience working with in-house and third-party technical design teams to ensure appropriate solutions ...

similar deployment tooling. Experience working within technical consulting, professional services, implementation or customer-facing technical roles Experience producing high-quality technical documentation Familiarity with ITIL-aligned support and change management processes Excellent communication skills with both technical and non-technical stakeholders Must have the right to work ...

service or technical support function with strong leadership skills. Hands-on knowledge of Microsoft Entra ID, Intune, Microsoft Defender, Azure, AWS, and ITIL principles. Experience supporting ISO 27001 compliance, information security, and modern endpoint management. Salary & Benefits Salary up to £55,000 DOE Hybrid working Excellent career development opportunities Comprehensive ...

evolving business needs and deliver solutions that support long-term success.Managed Services DeliveryManage reporting-related incidents, service requests, problems, and changes in accordance with ITIL best practices and service level commitments.Support critical reporting cycles, including month-end, quarter-end, year-end, statutory, and regulatory reporting requirements.Maintain comprehensive and high-quality ...

Energy industry and its impact on enterprise architecture. • Experience with recognised architecture frameworks such as TOGAF, Zachman, FEA or similar. • Knowledge of ITIL and/or SIAM processes and architectural integration. • Experience using enterprise architecture tools such as LeanIX. • Relevant architecture certifications (e.g. TOGAF, CITA, Microsoft or equivalent). Here ...

Jira Service Management configuration experience API and scripting knowledge Experience with CI/CD and DevOps practices Strong understanding of Agile, Scrum, DevOps and ITIL Excellent communication and stakeholder management skills If you are interested in this role or wish to apply, please submit your CV. ...

scripting, and CI/CD automation skills Ability to communicate effectively across all levels of the organisation Familiarity with Agile, Scrum, DevOps, and ITIL frameworks Desired skills: Experience defining workflows, custom fields, and reporting dashboards Broad understanding of software development processes and business practices What you'll need: Excellent communication ...

teams Desirable Skills & Experience Experience with public cloud platforms supporting research workloads Experience supporting national research infrastructure or external research communities Familiarity with Agile, ITIL, and structured service management practices Experience contributing to funding bids, research programmes, or technical strategy development Experience working with GPU-accelerated computing environments ...

Strong knowledge of Windows Server architecture, Active Directory/Entra ID, virtualisation, SQL/Oracle infrastructure, and Disaster Recovery planning Good experience working within ITIL Framework of Service Management Benefits: 25 days holiday plus bank holidays and additional holiday days for long service Pension Scheme matched contributions up to 4.5 ...

work under pressure and deliver to tight deadlines. Self-motivated, enthusiastic, and proactive approach. Strong leadership and stakeholder management skills. Knowledge of the ITIL framework would be advantageous. Flexibility The key to our success is teamwork and collaboration. We take a hybrid approach to working, balancing remote working with office ...

systems, ensuring timely resolution or esca-lation of technical issues. Documentation: Maintain thorough documentation of system configurations, changes, and standard operating procedures. Understanding of ITIL Skills and experience:Relevant experience in IT systems administration or engineering roles within large MSPs. Relevant expertise in a variety of virtualized Desktop environments Citrix ...

Knowledge of AI, automation, data platforms, and digital innovation frameworks. Professional qualifications in Business Analysis, Programme Management, Technology Management, or Change Management. Knowledge around ITIL, BRMi, PRINCE2, COBIT desirable Additional Information This role will be subject to the following requirements. The company obtaining satisfactory references, covering the last 3 years ...

experience will you need? Experience supporting and maintaining IT products and services, including ServiceNow, user access, incident management and Power BI. Knowledge of ITIL and service management practices, including incident, problem, change and release management. Experience working collaboratively with stakeholders, users and suppliers in complex environments. Understanding of delivering effective ...

cause analysis and follow change management process. Essential Criteria: The successful candidate must be able to clearly demonstrate evidence of the followingAn awareness of ITIL v4 Practices.Experience of working within a Managed Service operating model with service providers and partners.Experience managing Platforms and Products across their lifecycle including decommissioning.Experience balancing ...

operating models and service roadmaps.Experience managing budgets, forecasting and delivering value for money.Experience managing suppliers and commercial relationships to achieve service outcomes.Desirable CriteriaKnowledge of ITIL v4 or equivalent service management frameworks.Further Location InformationPlease ensure that you only apply for a location that you are willing and able to work from ...

Pedigree: Growing Managed Services Provider specialising in Microsoft Cloud & Digital Transformation Your Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber … automation, dashboards and reporting. • Experience managing SLAs, KPIs, customer satisfaction and service performance. • Strong incident, escalation and problem management experience. • Good working knowledge of ITIL service management principles (certification advantageous). • Broad technical understanding across Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, networking, backup/ ...

Digital TransformationPedigree: Growing Managed Services Provider specialising in Microsoft Cloud & Digital TransformationYour Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team LeadershipWho We AreNexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security … automation, dashboards and reporting.• Experience managing SLAs, KPIs, customer satisfaction and service performance.• Strong incident, escalation and problem management experience.• Good working knowledge of ITIL service management principles (certification advantageous).• Broad technical understanding across Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, networking, backup/ ...

business audiences.Desirable Criteria:• Industry-recognised integration certifications.• Professional Scrum Product Owner (PSPO), Certified Scrum Product Owner (CSPO) or equivalent product certification.• Knowledge of ITIL v4 and modern service management practices.Further Location InformationPlease ensure that you only apply for a location that you are willing and able to work from ...

Service Transition experience within large-scale CRM and ERP transformation programmes. Strong Salesforce and SAP experience, ideally within complex enterprise environments. Solid understanding of ITIL service management, including incident, release and operational acceptance processes. Experience designing AMS and support models, including supplier and vendor management. Excellent stakeholder management skills with ...

Service Transition experience within large-scale CRM and ERP transformation programmes. Strong Salesforce and SAP experience, ideally within complex enterprise environments. Solid understanding of ITIL service management, including incident, release and operational acceptance processes. Experience designing AMS and support models, including supplier and vendor management. Excellent stakeholder management skills with ...