Service Desk Analyst
- Hiring Organisation
- TR, part of the Trifast plc group
- Location
- Walsall, England, United Kingdom
share knowledge, and foster a collaborative environment. IT Service Management (ITSM) Team: Coordinate on incident, problem, and change management processes to ensure alignment with ITIL best practices, driving continuous improvement. Vendors and Third-Party Support Providers: Act as the main point of contact for external partners, coordinating hardware, software … global, multi-time-zone environment. Strong IT proficiency with the ability to quickly grasp and adapt to new software, systems, and technologies. Familiarity with ITIL frameworks, with an ITIL Foundation certification being highly desirable. Experience with service management tools such as TOPdesk; ServiceNow or JIRA, ensuring efficient ...