3 of 3 Remote/Hybrid Incident Management Jobs in the West Midlands

effective leadership, interpersonal and communication skills. Within Data and Surveillance Services, this role may have a particular focus on one of three areas: service management, data quality or incident management. Service management includes leading a directorate-wide demand management process and working with other internal … improve it in line with best practice, and improving the knowledge of our data's quality amongst its users for analytical and clinical purposes. Incident management involves establishing processes across all of Digital and Data systems, delivering high quality communications and supporting system owners to resolve problems quickly ...

post. To provide insight to other teams and departments. To provide support and resolution to our Customer's issues as raised through our incident management system (ServiceNow). As part of the wider Service Operations team assist in the management of AWS Connect and RingCentral. Ensure … desktop streaming platforms (e.g. Appstream and Workspaces). Manage and control the deployment of the base images to all parties involved in the management of our assets. Conduct regular reviews of these base images, any changes or issues with interested parties and determine any corrective action ...

functionalities and processes. Analysis and Design carry out technical analysis to identify and design any system or data requirements required to implement change or incident management to produce an Application and Data Design Document. System and Data Engineering analyse current system and data processes to identify inefficiencies … data supports these processes and operations. Experience in creating technical documentation including system designs, technical specifications, system and data models. Clear understanding of metadata management including data lineage principles. Excellent communication and interpersonal skills with the ability to communicate technical information to non-technical stakeholders and convey business concepts ...