6 of 6 Remote/Hybrid Incident Management Jobs in the West Midlands

place, now. The role: We are seeking an experienced BMC Helix Engineer to design, implement, configure, and support enterprise-scale BMC Helix IT Service Management (ITSM) solutions. The successful candidate will possess deep technical expertise across the BMC Helix platform, including workflow automation, integrations, cloud deployments, and ITSM best … practices. They will work closely with technical teams, service management professionals, and stakeholders to deliver robust and scalable service management solutions. Responsibilities: Design, develop, configure, and maintain BMC Helix ITSM solutions. Administer and enhance core ITSM modules including: Incident Management Problem Management Change Management ...

Service Manager Key Responsibilities Service Leadership & Governance Own the end-to-end performance, governance, and continual improvement of IT services. Develop and maintain service management strategies, operating plans, and improvement roadmaps. Act as the senior service management lead, ensuring business priorities are translated into effective service outcomes. Chair … service reviews and governance forums, providing clear updates on performance, risks, financials, and improvement activities. Service Desk Management Lead and develop the Service Desk function, including Service Desk Agents and Service Analysts. Ensure consistent processes for incident and service request intake, triage, prioritisation, routing, communication, and fulfilment. ...

Connected Car product suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPI’s. The successful candidate will be responsible for managing their own workload, effectively operating within a global … operations are vital. Candidate Responsibilities Become an expert in the Connected Car Technologies Overseeing Global markets such as UK, USA, China and EU Case Management; incident management, technical/hierarchal escalations, ticket handling Investigations; product knowledge, technical expertise, initiative to think laterally Liaison with Client; work hand ...

contact the recruiter directly. Position Overview Join our Corporate Bank Production Technology Control Room team and play an important role in strengthening production risk management, operational resilience, control effectiveness and platform stability. Working with colleagues across Technology, Risk, Audit and the wider business, you’ll help identify and manage … Support operational resilience activities, including business continuity, disaster recovery and component failure testing, helping teams identify and address potential resilience risks Support the effective management of production through daily production reviews, incident and problem management, clear documentation and concise stakeholder communication Contribute to the continued development ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As an Operational Technology Configuration Manager at National Highways, you will play … will also help develop our in-house expertise, improve processes and build knowledge for the future, including supporting the configuration of advanced traffic management systems and site data design. This is a hybrid role, requiring two days per week in the office, and can be based at any National ...

Supporting the evaluation and implementation of new application features Providing oversight of designated Epic applications, including configuration decisions, upgrades, testing and risk assessments Supporting incident management and the resolution of issues affecting clinical workflows and reporting Working with IT and Epic providers to ensure effective system integration Supporting … development and delivery of user training and gathering feedback to improve system use Providing regular progress updates and reports to senior management Required experience/qualifications of the Lead Application Analyst position will include Strong experience working within an application analyst or application management environment Significant experience working ...