6 of 6 Journey Map Jobs in the West Midlands

aligns with specifications and timelines. User Experience: Advocate for the user by gaining insights into customer behaviour and preferences. Assist in the creation of user personas and customer journey maps Lead on Accessibility for the GovPass Product. Performance Monitoring: Track product performance metrics and user feedback. Prepare reports and presentations to communicate findings and recommendations to senior management. More ❯

Continuously monitor market trends and competitor activities to identify opportunities for innovation and growth. Required Skills and Qualifications: - Proven experience in digital product management. - Strong understanding of customer journey mapping and optimization. - Expertise in managing SaaS products and driving customer satisfaction. - Excellent communication and project management abilities. Apply now to play a key role in shaping the future More ❯

and prototypes ️ Conduct user research and usability testing ️ Collaborate with developers to ensure design consistency ️ Work with tools like Figma, Adobe XD, or Sketch ️ Create user personas and journey maps ️ Analyze user feedback and behavior to improve interfaces ️ Maintain brand consistency in design elements ️ Support responsive design for cross-device compatibility ️ Participate in design reviews and brainstorming sessions More ❯

. You and your role We are looking for a talented and ambitious Content Designer who can take a high-level view of how a user's content journey maps to our business processes. We need you to ensure that life events and holistic user needs are driving the way we design user journeys. Our users are some More ❯

recommendations, advocating for changes that will directly impact customer satisfaction and loyalty Communicate key insights and action requirements in a convincing and engaging manner to decision makers Customer Journey Mapping and Management Utilise Customer Journey Management tools and techniques to develop comprehensive customer journey maps that encompass customer touchpoints, emotions, and opportunities based on … insights Regularly review and update journey maps to reflect evolving customer expectations and market trends Provide recommendations and improvements for existing projects and new project planning based on journey mapping outcomes CX Metrics and KPIs Define and track key performance indicators (KPIs) suitable for luxury customers to measure customer satisfaction and loyalty Manage the monitoring of … strategies and opportunities to aide decision making Manage and lead a customer experience team, providing continuous guidance and development Knowledge, Skills and Experience Essential: Significant experience in customer journey methodologies including journey mapping and service blueprinting Experience in designing and delivering digital connected products & experiences on a global scale Proven track record in delivering large scale More ❯

Permanent The Role: The UX Design Owner is responsible for driving the business forward by designing, prototyping, researching and owning the development of significantly improved UX/customer journey designs for consumer finance products. Key Responsibilities: Led UX design and prototype development to enhance digital self-service, application journeys, loyalty programs, and new product offerings. Created and tested … Regulatory, and Conduct standards , supporting compliance and customer trust. Skills & Attributes: Strong UX and prototyping skills using mainstream tools, with a focus on digital self-service and customer journey mapping. Experience working in Agile teams , supporting or acting as a Product Owner, including writing user stories, acceptance criteria, and conducting user acceptance testing. Customer-centric mindset combined with More ❯