1 to 25 of 45 Journey Map Jobs in England

accessibility audits Define and execute research strategies aligned with business and regulatory needs Synthesize qualitative and quantitative data into actionable insights Create personas, journey maps, service blueprints, and research reports UX Design & Delivery Design intuitive and scalable user experiences for: Retail banking, digital payments, lending, wealth management ...

with scheme members, employers, advisers, and internal stakeholders Synthesise qualitative and quantitative insights into actionable design recommendations Use research findings to inform personas, journey maps, and service blueprints Collaboration & Stakeholder Management Partner closely with Product Owners, Business Analysts, Developers, and Compliance teams Confidently present design rationale to senior ...

collaboration features. Knowledge of accessibility standards (WCAG), atomic design principles, and inclusive design practices. Ability to organise intuitive user flows, create personas and journey maps, and present design concepts aligned with business goals. What We Offer A 37.5-hour work week with a hybrid working model (3 days ...

collaborative workshops to align multidisciplinary teams around shared understanding and outcomes Create and maintain high‐quality service design artefacts such as service blueprints, journey maps, ecosystem maps, and operating models Shape and influence service design strategy, ensuring outcomes deliver value for users, organisations, and delivery teams Collaborate closely ...

closely with UX Designers and Product teams to embed research into design and development workflows Produce research artefacts such as insight reports, personas, journey maps, and user need frameworks Communicate findings confidently through presentations, readouts, and workshops Advocate for a user centred and evidence‐led approach within project ...

collaborative workshops to align multidisciplinary teams around shared understanding and outcomes Create and maintain high‐quality service design artefacts such as service blueprints, journey maps, ecosystem maps, and operating models Shape and influence service design strategy, ensuring outcomes deliver value for users, organisations, and delivery teams Collaborate closely ...

impacts, risks and trade-offs Design inclusive, accessible and ethical services that meet relevant standards (including accessibility) Facilitate and adapt service design workshops, journey mapping and co-design sessions Collaborate effectively across disciplines (user research, product, content, delivery, policy and technology) Apply iterative design methods, rapidly prototyping ...

closely with UX Designers and Product teams to embed research into design and development workflows Produce research artefacts such as insight reports, personas, journey maps, and user need frameworks Communicate findings confidently through presentations, readouts, and workshops Advocate for a user centred and evidence‐led approach within project ...

application interface design. Experience of responsive web interactions design for mobile devices. Experience of researching design with users. Service design experience, including user journey mapping. Experience working within an agile, multi-disciplinary team environment, and the ability to deliver iterative design components (including user journeys) to the development ...

development, optimisation and performance of our website and events platform. This is a pivotal role, owning the end-to-end digital member journey - from first visit and discovery, through browsing and booking, to post-event engagement. You'll combine strategic thinking with hands-on delivery, using data, insight … use.Main duties include: Owning the digital user journey Lead and continuously improve the full website and events platform journey Map, analyse and optimise key pathways such as discovery, search, event pages and checkout Use analytics, heatmaps and feedback to identify friction points and drive measurable ...

intuitive journeys and simple, elegant interfaces. As the Senior Product Designer, you’ll take ownership of end-to-end design from research and journey mapping through to high-fidelity work, prototyping, usability testing and iteration. You’ll evolve the design system and create explanatory artefacts that help customers ...

crafting exceptional user experiences. Responsibilities: Guide the design process from concept to implementation across websites, apps, newsletters and digital products Create user personas, journey maps, wireframes, prototypes and high-fidelity designs for new features and improvements Collaborate with design leadership to remove roadblocks and direct decision-making, ensuring ...

handbook Keeping feedback loops alive - connecting regularly with users to understand real-world needs, not just what they say Turning research into action: journey maps, pain point summaries, user needs, problem statements, priorities Helping teams test ideas early - prototypes, content, flows, concepts before they harden into code Facilitating ...

portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/ ...

translate data into actionable product insights Experience working in agile environments with cross-functional teams Deep understanding of user experience principles and customer journey mapping ...

synthesize insights, and deliver executive-level outputs Lead client workshops and design sessions Translate AI into tangible client use cases Conduct gap analysis, journey mapping, and Target Operating Model (TOM) workshops with client stakeholders Support development of Target Operating Models and future-state processes Support sales pursuits ...

Responsibilities Customer excellence operating model design, business process optimisation, and impact measurement System and ecosystem design and implementation (e.g., user requirements definition, user journey mapping, UAT planning and oversight) Change management initiatives (e.g., project management, communications, and user training) You will have exposure to clients and be responsible ...

customer experience, digital platforms, and business strategy, helping clients rethink how they serve customers and modernise their operations. You will: • Lead customer research, journey mapping, workshops, and requirements gathering • Analyse end-to-end customer journeys and identify opportunities for optimisation • Build CX transformation roadmaps and business cases linked ...

pragmatic research approaches are essential. Key Responsibilities Conduct user research within classified MOD environments Engage senior military and civilian stakeholders Develop personas, journey maps and process maps Produce Business Change Assessments Define onboarding and IMPEX processes Support service design and operational readiness Document findings in approved secure environments ...

/Responsibilities: Extensive experience in a business analyst or change role. Experience implementing change. Experience of end-to-end change delivery and customer journey mapping. Business Process mapping, requirements gathering and capture, experience of writing user stories. Strong stakeholder engagement skills. Third Party Supplier relationship building. Project management ...

currently operate, what they need, and how moving from Secret to Above Secret environments will affect them. You will also: Produce user personas, journey maps and process maps Deliver a Business Change Assessment covering onboarding, training and logistics impacts Define and document IMPEX processes for users and data ...

providers, and the business, embedding a 'customer-first' mindset into the way IT services are designed, trained, and delivered. Key Responsibilities: Customer Experience & Journey Design: Own and define the ITSM customer experience vision across Incident, Request, Problem, Change, Knowledge, and Service Catalogue. Design, document, and optimise … across the platform. Stakeholder & Business Engagement: Act as the primary UX advocate for ITSM with senior IT, HR, and business stakeholders. Run workshops, journey mapping sessions, and user research activities. Collaborate with Service Owners, Product Owners, and Service Providers to embed CX into service design and operations. Support ...

providers, and the business, embedding a 'customer-first' mindset into the way IT services are designed, trained, and delivered. Key Responsibilities: Customer Experience & Journey Design: Own and define the ITSM customer experience vision across Incident, Request, Problem, Change, Knowledge, and Service Catalogue. Design, document, and optimise … across the platform. Stakeholder & Business Engagement: Act as the primary UX advocate for ITSM with senior IT, HR, and business stakeholders. Run workshops, journey mapping sessions, and user research activities. Collaborate with Service Owners, Product Owners, and Service Providers to embed CX into service design and operations. Support ...

research sessions. Data Analysis: Analyze findings from diverse research activities, synthesizing insights into actionable recommendations that inform design and strategy. Visualization: Use diagramming, journey mapping, and storyboarding to illustrate user experiences, helping stakeholders understand end-to-end service interactions. Stakeholder Communication: Present findings and strategic insights to stakeholders ...

Dive into behavioral data using analytics tools, heatmaps, and session recordings. Spot where users drop off and figure out ways to make their journey smoother. Create user personas, journey maps, and insight frameworks to guide design decisions. Design intuitive navigation and info architecture so users ...