1 to 25 of 35 Journey Map Jobs in England

Lead or Senior Service Designer within complex organisations Demonstrable track record of implementing and embedding service design practices Expertise in customer journey mapping and service blueprinting Strong experience translating customer insights into actionable delivery requirements Excellent prioritisation, decision-making, and problem-solving skills Outstanding stakeholder management and influencing ...

tests, contextual inquiry, surveys). Lead or facilitate user engagement activities (ideation, cocreation, prototyping, alignment). Synthesise findings into artefacts such as personas, journey maps, problem statements, and MVPs. Contribute to and maintain a repository of UX artefacts. Strategic & Professional Contribution Provide clear progress updates and concise reporting ...

maturity of the UX function. Design Delivery Drive end-to-end UX design activities from discovery through to delivery and optimisation. Create journey maps, wireframes, prototypes and high-fidelity designs. Solve complex interaction and information architecture challenges. Contribute to major transformation and re-platforming initiatives. Ensure design solutions ...

agile, multidisciplinary teams Proven ability to communicate effectively with a wide range of stakeholders, including non designers Confident using service design methods (journey mapping, prototyping, co design, prioritisation, etc.) Familiarity with accessibility, inclusion and evidence based design practices Maximum 5 years Experience Nice to have Experience working with ...

solution design or delivery Champion accessible communication of complex technical concepts to non-technical audiences Lead service design-oriented exercises such as journey mapping, value stream mapping, and UX review sessions to support continuous improvement. Evaluate and improve user journeys, workflows, and interaction patterns across software and tools ...

agile, multidisciplinary teams Proven ability to communicate effectively with a wide range of stakeholders, including non-designers Confident using service design methods (journey mapping, prototyping, co-design, prioritisation, etc.) Familiarity with accessibility, inclusion and evidence-based design practices What you'll get in return ...

organisational goals. Essential Skills & Experience Strong experience designing end-to-end services within complex organisations Proven capability in service design methodologies, including user journey mapping and service blueprints Solid understanding of AI, data and automation-both their capabilities and limitations Excellent stakeholder engagement and communication skills Experience working ...

Research: Engage with customers to gather insights, testing ideas and iterating on designs based on feedback. Service Mapping: Create detailed service blueprints and journey maps that clarify the customer experience. Prototyping: Develop prototypes that bring your concepts to life, ensuring they are both functional and user-friendly. Collaborate ...

someone who has: Strong service design leadership experience, ideally at a Lead level.Proven ability to implement service design in complex environments.Expertise in customer journey mapping and translating insights into delivery requirements.Excellent stakeholder management and influencing skills.Strong facilitation and workshop design capabilities.Experience in fast-paced and ambiguous environments. Ideal ...

Strong service design leadership experience, ideally at a Lead level. Proven ability to implement service design in complex environments. Expertise in customer journey mapping and translating insights into delivery requirements. Excellent stakeholder management and influencing skills. Strong facilitation and workshop design capabilities. Experience in fast-paced and ambiguous ...

improving compliant, end-to-end service experiences. Key Responsibilities: Design and optimise end-to-end services across multiple touchpoints Produce service blueprints, journey maps, and other core design artefacts Conduct user research and translate insights into actionable improvements Collaborate with product, delivery, and technical teams to implement solutions ...

Strong telecommunications industry background, with a solid understanding of network, IT, operational and customer service environments. Proven expertise in service design methodologies, customer journey mapping, process modelling and operational design. Strong understanding of ITIL or comparable service management frameworks, including service transition and operational readiness principles. Ability ...

record of executive stakeholder engagement: leading workshops, navigating complex organisations, and building trusted advisor relationships Demonstrated experience in end-user experience design, employee journey mapping, or digital adoption strategy Experience advising on platform governance, content strategy, information architecture, and scalable platform setup Key Skills DXP platform configuration & optimisation ...

users including clinical, operational and administrative stakeholders Synthesise findings into clear insights, themes and actionable recommendations Produce artefacts such as research reports, personas, journey maps and service blueprints Work closely with Product Managers, Designers and Business Analysts to shape future state design Present findings confidently to senior stakeholders ...

users including clinical, operational and administrative stakeholders Synthesise findings into clear insights, themes and actionable recommendations Produce artefacts such as research reports, personas, journey maps and service blueprints Work closely with Product Managers, Designers and Business Analysts to shape future state design Present findings confidently to senior stakeholders ...

/Responsibilities: Extensive experience in a business analyst or change role. Experience implementing change. Experience of end-to-end change delivery and customer journey mapping. Business Process mapping, requirements gathering and capture, experience of writing user stories. Strong stakeholder engagement skills. Third Party Supplier relationship building. Project management ...

Digital strategies. Key Responsibilities Lead the design of AI-enabled services from discovery through to live, ensuring they meet user needs and business outcomes Map current and future service journeys, identifying opportunities to embed AI, automation, and data-driven decision-making Conduct user research and translate insights into service … data and feedback Essential Skills & Experience Strong experience designing end-to-end services in complex organisations Skilled in service design methods such as journey mapping and service blueprints Understanding of AI, data, and automation capabilities and limitations Strong stakeholder engagement and communication skills Experience working in agile, multidisciplinary ...

into actionable service improvements. Identify opportunities to improve efficiency, effectiveness and user experience. Service Mapping and Design Create and maintain: Service blueprints Customer journey maps Ecosystem maps Process maps Future-state service models Analyse end-to-end services across people, process, technology and policy. Identify service failures, risks … Enforcement, Policing, Criminal Justice, Defence or wider Public Sector environments. Strong understanding of service design methodologies and best practice. Experience developing service blueprints, journey maps and operating models. Experience facilitating workshops and engaging senior stakeholders. Demonstrable experience working within multidisciplinary agile delivery teams. Strong understanding of user-centred ...

What we're looking for Proven experience leading CX strategy and service/experience design Strong understanding of multi-channel ecosystems and customer journey mapping Ability to bridge strategy, design, and delivery (business + technical) Confident stakeholder manager with experience working across complex organisations Experience working with agencies ...

partners and operational teams to create project timelines, milestones, and communication plans. Agile and Design Thinking: Apply agile methodologies, design thinking, and user journey mapping to drive innovation and manage projects. Data Analysis: Analyse data and trends to design innovative strategies for operational efficiency. Implementation: Translate business challenges ...

through feedback and user behaviour What we're looking for Essential: Experience designing digital products with a strong user-centred approach Proven ability to map and optimise end-to-end customer journeys Experience working within agile product and technology teams Portfolio demonstrating UX design, problem-solving and customer-focused … outcomes Strong understanding of UX, interaction design and information architecture Proficiency in creating user flows, wireframes, prototypes and journey maps Experience with modern design tools, particularly Figma Knowledge of accessibility and inclusive design principles Ability to use customer insight and data to inform design decisions Strong communication ...

across multiple teams. This role requires translating user and business needs into cohesive, scalable service designs. Core Responsibilities End-to-End Service Design Design, map, and optimise end-to-end service journeys across multiple channels and touchpoints Produce key service design artefacts, including: User journeys Service blueprints Ecosystem maps … Designer) Strong track record of designing complex, end-to-end services within large organisations Advanced knowledge of service design methodologies and artefacts, including: Journey mapping Service blueprints Ecosystem mapping Deep understanding of user-centred design (UCD) principles and practices Excellent stakeholder engagement and facilitation skills Strong communication skills ...

Deliver high quality visual and interaction design across the mobile app Skilfully craft the end-to-end user experience, bringing together a cohesive journey step by step through wireframing, journey mapping, prototyping, and delivery-ready screens Balance business requirements with user needs - you'll work with ...

Awin journeys (e.g. onboarding, activation, support), connecting product experiences with operational processes and customer interactions Leading discovery and service design activities, using research, journey maps, blueprints, and workshops to uncover pain points, align teams, and identify opportunities, that create clarity and drive action Working closely with Product, Design … adopt service design thinking and improve how they work A working knowledge of accessible design and comfort using tools (e.g. Figma, FigJam, Miro) to map services, collaborate, and communicate ideas Our Offer Flexi-Week: We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week ...

span digital and physical channels. Key Responsibilities Lead service design workstreams across discovery, definition, and delivery — ensuring rigour, clarity, and impact at every stage Map and analyse service ecosystems, identifying how users, processes, technology, and organisational structures interact to deliver (or hinder) value Translate research insights and identified opportunities … experience in service design, ideally within a consultancy, agency, or complex product environment Strong expertise in core service design methods — including service blueprinting, journey mapping, ecosystem mapping, and stakeholder mapping Proven ability to synthesise research and complex information into clear, actionable insights and service concepts Experience designing across ...