1 to 25 of 99 Journey Map Jobs in England

contextual inquiry, surveys). Lead or facilitate user engagement activities (ideation, co-creation, prototyping, alignment). Synthesise findings into artefacts such as personas, journey maps, problem statements, and MVPs. Contribute to and maintain a repository of UX artefacts. 3 Strategic & Professional Contribution Provide clear progress updates and concise ...

deliver intuitive and effective user experiences. Use insights from user research and analytics to identify pain points and improve service design. Create user journey maps, sitemaps, navigation structures, and annotated wireframes . Support usability testing alongside user researchers. Facilitate workshops with internal teams and client stakeholders. Collaborate with ...

services Conducting user interviews, contextual research, usability testing, surveys and workshops Collaborating with product managers, service designers, UX designers and engineers Producing personas, journey maps, insight reports and clear recommendations Presenting research findings to stakeholders in an engaging, accessible way Ensuring research activities follow ethical, accessibility and inclusion ...

insights to define user needs, current pain points, and opportunities for service improvement. Create and maintain key UCD artefacts such as service blueprints, journey maps, ecosystem maps, process flows, and prototypes. Collaborate within a multidisciplinary delivery team (researchers, PMs, interaction designers, developers, policy specialists). Ensure all service ...

portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/ ...

contributing to workshops, design critiques, and stakeholder sessions Translating user needs, research insights, and policy constraints into service improvements Creating service blueprints, journey maps, and artefacts to support delivery teams Collaborating within agile, multidisciplinary teams to support continuous delivery Supporting service assessments and assurance processes where required Clearly ...

contributing to workshops, design critiques, and stakeholder sessions Translating user needs, research insights, and policy constraints into service improvements Creating service blueprints, journey maps, and artefacts to support delivery teams Collaborating within agile, multidisciplinary teams to support continuous delivery Supporting service assessments and assurance processes where required Clearly ...

contributing to workshops, design critiques, and stakeholder sessions Translating user needs, research insights, and policy constraints into service improvements Creating service blueprints, journey maps, and artefacts to support delivery teams Collaborating within agile, multidisciplinary teams to support continuous delivery Supporting service assessments and assurance processes where required Clearly ...

beta, ensuring they meet user needs and GDS standards. Key Responsibilities Lead service design across discovery, alpha and beta phases Produce service artefacts (journey maps, blueprints, service models) Facilitate workshops and stakeholder engagement sessions Apply GDS standards and accessibility (WCAG AA) best practice Collaborate with Product ...

Experience in UX and UI (or product) design Strong storytelling skills with an ability to present complex information clearly. Familiarity with creating user journey maps or E2E diagrams is a plus. Excellent communication and collaboration skills. Ability to manage competing priorities Must have - Experience working in a multidisciplinary ...

best practice. Key responsibilities include: Leading the design of end-to-end services across complex public sector environments Producing and owning service blueprints, journey maps, and system maps Applying GDS standards and service design principles across discovery, alpha, beta, and live Facilitating workshops and design sessions with senior ...

handbook Keeping feedback loops alive - connecting regularly with users to understand real-world needs, not just what they say Turning research into action: journey maps, pain point summaries, user needs, problem statements, priorities Helping teams test ideas early - prototypes, content, flows, concepts before they harden into code Facilitating ...

must-haves" for this role, not least that you will need to be a specialised Service Designer, with deep expertise in Design Research, Journey mapping, and Service Blueprinting, but you will also need: ∙ To be a commutable distance to Sheffield (you will be here twice per week). ...

portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/ ...

rapidly prototype concepts to unlock business opportunities. THE ROLE Lead discovery and transformation engagements in complex, multi-stakeholder environments Translate research into journey maps, service blueprints, ecosystem maps, and prototypes Use rapid concepting (including AI tools) to illustrate new directions and opportunities Influence senior stakeholders and identify account ...

data. Experience in process mapping and supporting structured service design activities. Understanding of service design and operating model principles. Experience contributing to customer journey mapping, persona development, or related service experience frameworks. Proficiency in data visualisation and analysis tools, including Power BI and Excel. Ability to generate insights ...

experience mapping current (‘as-is’) and future-state service journeys for complex, multi-channel services. High level of proficiency in producing service blueprints, journey maps, ecosystem maps , and supporting service design documentation. Strong ability to frame ambiguous problem spaces and drive alignment around user needs, operational constraints ...

analysis for each phase. Roadmap Management: Define and execute the roadmap for the Atlas Storefront, focusing on product-specific experiences, customer ecommerce journey mapping, and lead-form integration. Backlog & Execution: Act as the Product interface for an engineering team to deliver high-quality eCommerce functionality. Subscription & Growth: Develop ...

users including clinical, operational and administrative stakeholders Synthesise findings into clear insights, themes and actionable recommendations Produce artefacts such as research reports, personas, journey maps and service blueprints Work closely with Product Managers, Designers and Business Analysts to shape future state design Present findings confidently to senior stakeholders ...

your knowledge and experiences will be used to help the team deliver successfully. Service Designer role (or experienced Interaction Designer) to create user journey maps and service blueprints and visualises the problem space and opportunities. Working with the One Login programme on supporting the overall Design changes needed ...

your knowledge and experiences will be used to help the team deliver successfully. Service Designer role (or experienced Interaction Designer) to create user journey maps and service blueprints and visualises the problem space and opportunities. Working with the One Login programme on supporting the overall Design changes needed ...

/Responsibilities: Extensive experience in a business analyst or change role. Experience implementing change. Experience of end-to-end change delivery and customer journey mapping. Business Process mapping, requirements gathering and capture, experience of writing user stories. Strong stakeholder engagement skills. Third Party Supplier relationship building. Project management ...

Provide insight into whether marketing focus is aligned with commercial strategy (e.g. Food vs Health and Safety vs software) 3. Customer Journey Map and define key buying and decision-making touchpoints throughout the standard 3-year contract term to understand where and how customers re-engage commercially. ...

complex technical logic into clear narratives, aligning data capabilities with commercial and editorial objectives. Problem Solving: The ability to engineer creative solutions for journey mapping and to identify root causes of complex data issues. Data Engineering & Cloud: Experience leveraging GCP and BigQuery to architect data pipelines, ensuring digital ...

taps or a single action. Eliminate friction in onboarding, KYC, payment initiation, confirmation, and payout processes. Customer Journey & Experience Map and continuously improve the end-to-end customer transaction journey using customer insights and data analytics. Ensure consistent, intuitive, and transparent user experiences across … fast-paced digital product environments. Key Skills & Competencies Digital product management and lifecycle ownership End-to-end transaction process design and optimization Customer journey mapping and UX-driven thinking Strong analytical and problem-solving skills Stakeholder management and cross-functional collaboration Excellent communication and presentation skills Deep understanding ...