26 to 33 of 33 Legacy Systems Jobs in the West Midlands

secure, and scalable telephony infrastructure that underpins critical operations. The role requires a blend of technical expertise, project leadership, and stakeholder engagement. You will drive strategic migrations from legacy platforms to modern SIP/cloud-based solutions, manage complex integrations across the network infrastructure, and provide senior-level guidance to both peers and junior engineers. Key Responsibilities: Serve … centre, and security infrastructures. Ensure high availability and optimal performance of VOIP services through proactive monitoring, capacity planning, and fault resolution. Develop and maintain disaster recovery strategies for voice systems, minimising downtime and ensuring business continuity. Produce and maintain high- and low-level documentation, operational procedures, Lead enterprise-wide voice infrastructure projects, from planning and procurement through to deployment … RTP/SRTP, and voice gateway technologies. Strong understanding of QoS, DHCP, DNS, and network dependencies impacting voice quality. Proven track record of migrating from legacy voice systems to modern SIP/Cloud solutions. Enterprise networking knowledge (Cisco, Aruba, Fortinet) and experience integrating voice across LAN/WAN and firewalls. Skilled in network and voice monitoring tools More ❯

on customer satisfaction. Flexible to travel to customer sites such as Wokingham, Warwick, and Reading. Perform daily administration of Cisco Call Manager platforms and support legacy TDM systems, including jumpering. Provide quality assurance for third-party installations and upgrades. Ensure all site documentation is accurate, available, and regularly updated. What youll bring? Must be PC literate and More ❯

Relationship Centre team. As a Data Engineer you will play a key part in enabling data-driven decision-making by building and maintaining robust data pipelines, integrating customer service systems, and ensuring high-quality data is available for analysis and insights. Based in Warwickshire, you will be supporting, a dedicated and enthusiastic team, on a contract basis. You will … experience initiatives. . Responsibilities of the Data Engineer will include: * Design, build, and maintain scalable data pipelines to support customer service operations * Migrate and modernise legacy data systems to cloud-based solutions * Integrate data from CRM systems and customer touchpoints into cloud platforms * Ensure data quality, consistency, and availability for reporting and analytics * Collaborate with Data … within a customer service or contact centre environment * Knowledge of SQL, Python, and data pipeline development * Skilled in Google Cloud Platform (GCP) and cloud data tools * Background in CRM systems and customer data structures * Understanding of data warehousing concepts and cloud architecture * Experience with ETL tools and frameworks Airflow, Git, CI/CD pipeline * Data Insights reporting experience * Competent More ❯

Relationship Centre team. As a Data Engineer you will play a key part in enabling data-driven decision-making by building and maintaining robust data pipelines, integrating customer service systems, and ensuring high-quality data is available for analysis and insights. Based in Warwickshire, you will be supporting, a dedicated and enthusiastic team, on a contract basis. You will … experience initiatives. . Responsibilities of the Data Engineer will include: Design, build, and maintain scalable data pipelines to support customer service operations Migrate and modernise legacy data systems to cloud-based solutions Integrate data from CRM systems and customer touchpoints into cloud platforms Ensure data quality, consistency, and availability for reporting and analytics Collaborate with Data … within a customer service or contact centre environment Knowledge of SQL, Python, and data pipeline development Skilled in Google Cloud Platform (GCP) and cloud data tools Background in CRM systems and customer data structures Understanding of data warehousing concepts and cloud architecture Experience with ETL tools and frameworks Airflow, Git, CI/CD pipeline Data Insights reporting experience Competent More ❯

and professional growth. What You Will Do: • Design, build, and maintain scalable data pipelines and ETL processes to enhance customer service operations. • Migrate and modernise legacy data systems to cloud-based solutions for improved performance and accessibility. • Integrate data from CRM systems and customer touchpoints into cloud platforms for unified analysis. • Ensure data quality, consistency, and … a customer service or contact centre environment. • Proficiency in SQL, Python, and data pipeline development. • Hands-on experience with Google Cloud Platform and cloud data tools. • Familiarity with CRM systems and customer data structures. • Strong problem-solving skills, attention to detail, and the ability to work collaboratively with cross-functional teams. This company values innovation, collaboration, and excellence in … customer service. By joining this team, you’ll play a pivotal role in modernising data systems and enabling data-driven strategies that enhance customer experiences. Your contributions will directly support initiatives that align with the company’s commitment to delivering exceptional service and cutting-edge solutions. Location: This hybrid role is based in Whitley, Coventry, with hybrid working opportunities More ❯

Build and maintain extensions, integrations and custom modules to meet client-specific needs Collaborate with functional consultants to translate requirements into robust technical specifications Upgrade legacy NAV systems to Business Central, ensuring minimal disruption and improved functionality Optimise performance and ensure code quality through testing, peer reviews and best practice development Provide technical support and troubleshooting for More ❯

Design and implement CI/CD pipelines for automated rollout and updates of Otel agents and collectors. · Collaborate with infrastructure, DevOps, and application teams to integrate observability into legacy and modern systems. · Optimize telemetry data collection, processing, and storage for performance and reliability. · Troubleshoot and resolve issues related to observability pipelines and instrumentation. · Contribute to internal documentation and … and SDKs. · Proven experience deploying and managing observability tools in on-premises infrastructure. · Familiarity with CI/CD tools (e.g., Jenkins, GitLab CI, GitHub Actions). · Experience with Linux systems, networking, and containerization (Docker). · Understanding of monitoring and tracing tools (e.g., Prometheus, Jaeger, Grafana). · Excellent problem-solving and communication skills. Preferred Qualifications: · Experience contributing to OpenTelemetry or More ❯

Change Manager - Housing Systems - Birmingham 6-12 Month contract Competitive day rates A leading Birmingham-based client seeks a Change Manager to lead organisational change related to housing management system replacement, new IT strategy development, and digital transformation. The role ensures effective identification, scoping, and embedding of changes to systems, processes, and working methods to boost efficiency, customer … or regulated settings. Strong skills in process analysis, redesign, and business improvement. Lead change management for a new housing management system, replacing three legacy systems. Review current systems and processes to identify duplication and inefficiency. Collaborate with business leads to define requirements for the new system. Experience implementing housing management or enterprise systems. Excellent stakeholder engagement and More ❯