Client Service Delivery
- Hiring Organisation
- Accenture
- Location
- Birmingham, England, United Kingdom
major incidents, service risks, and client concerns, including participation in on-call rotations. Use event correlation and root cause analysis tools such as Moogsoft, BigPanda, and Splunk IT Service Intelligence to accelerate resolution. Proactively identify and mitigate risks using data-driven insights. Compliance Ensure adherence to client data protection, security … Dynatrace and ServiceNow Familiarity with observability tools (e.g. Datadog, New Relic, Elastic) Knowledge of event analytics tools such as Splunk IT Service Intelligence and Moogsoft Experience in stakeholder and client management Financial management, cost optimisation, and business case development experience Understanding of data protection, compliance, and security controls Set yourself ...