6 of 6 Remote Problem Management Jobs in the West Midlands

our clients to become their trusted advisors through boldness and honesty Provide leadership to teams and individual team members, displaying role model behaviours Relationship management of the technical relationships with vendors, third parties and the wider Capgemini Ensure SAP technical delivery is performed according to agreed specification Own technical … problem management and resolution relevant to the SAP architecture and solution development Your skills and experiences You'll have a deep understanding of high-volume architectural and technical SAP solutions (including ECC, Portal and PI) High-level of understanding of Non-Functional Requirements and clarity in the mitigation … scope and to build/lead teams of technical individuals and manage their technical deliverables Excellent communication, influencing and facilitation skills, in particular for problem solving/troubleshooting activities Assertiveness in dealing with people at all levels within and outside of the delivery organisation, including partner and client organisations More ❯

Investigate incidents and identify and mobilise resources required to aid resolution and escalate SLA breaches Act as a Subject Matter Expert in the Change Management process Work on vendor liaison to support service delivery to agreed SLAs Support the incident root cause analysis process and initiate problem management … SAP SuccessFactors Be an effective communicator in both technical and non-technical terms Adept at defining and building system solutions from business requirements Strong problem analysis and solving skills Skilled at producing high quality documentation Process orientation - capable of quality process mapping If you are looking for an exciting More ❯

Investigate incidents and identify and mobilise resources required to aid resolution and escalate SLA breaches Act as a Subject Matter Expert in the Change Management process Work on vendor liaison to support service delivery to agreed SLAs Support the incident root cause analysis process and initiate problem management … SAP SuccessFactors Be an effective communicator in both technical and non-technical terms Adept at defining and building system solutions from business requirements Strong problem analysis and solving skills Skilled at producing high quality documentation Process orientation - capable of quality process mapping If you are looking for an exciting More ❯

organisation, is seeking a hands-on Lead Infrastructure Engineer to join their team and lead several new projects. This role will require the line management of a senior engineer and will report to the Head of Infrastructure. Role: Infrastructure Engineer Location: Birmingham (Hybrid) Salary: £50,000 - £58,000k (Dependant … on Experience) Key Responsibilities Infrastructure Management: Oversee design, deployment, maintenance, and security of servers, networks, firewalls, backup systems, cloud services, and telephony systems. Operations and Maintenance: Ensure system availability, reliability, and performance. Monitor infrastructure, maintain documentation, and implement disaster recovery plans. Project Management: Lead infrastructure projects, ensuring timely … delivery and alignment with IT strategy. Incident and Problem Management: Troubleshoot and resolve complex technical issues, improve incident response processes, and minimize downtime. Security and Compliance: Maintain IT security policies, address vulnerabilities, and ensure compliance with regulatory requirements. Essential Skills and Experience: Proven IT management experience Deep More ❯

and improvement Define, implement, and govern SLAs for assigned services and ensure delivery of service to agreed levels Work with the major incident and problem management teams to ensure next steps are always taken to prevent future MI's Understand business priority, ensure services are aligned to priority … Ability to understand the technology requirements and drivers. Experience to conduct meaningful discussions around how IT Services are meeting customer needs Proficiency in customer management techniques: The complete sequence of activities required to manage customers' expectations from understanding customer requirements to capturing and delivering a service The ability to … of business units and services and understands the commercial implications of the work undertaken/improvements required Good working knowledge of the key service management processes Strong service and continuous improvement ethos A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance More ❯

auditable Data Integration Service Implement a data integration service based on approved department technologies. Specify governance and best practice methodologies. Provide leadership to, and management of the Data Integration Service Team. Manage the development and training of staff in the team, ensuring that their skills remain current and develop … the team, coaching members when needed. Ensure that the team works in accordance with the departments ITIL processes including change, incident, service request and problem management. Monitor and manage the performance of the Data Integration Service, identifying suitable KPIs and opportunities for improvement. Act as the contact point for … are customers of the Data Integration Service. Act as the Technical Authority for development undertaken on the data integration platform. Provide leadership to, and management of the Data Integration Service Team, ensuring that the team and third parties perform to a good level, work to accepted quality standards, to More ❯