3 of 3 Remote/Hybrid Problem Management Jobs in the West Midlands

environment for our employees to flourish. Our vision: to be the most customer-centric data centre provider. About the Role Reporting to the Senior Problem Manager and working remotely, you will be responsible for identifying, analysing, and supporting the resolution of issues predominantly related to data centre Mechanical … also include working with or presenting to DCS customers and/or suppliers. In summary, you'll be managing the lifecycle of infrastructure Problem tickets across our DCS estate. This will include proactive work to analyse historic issue data, using that to deliver comprehensive recommendations to help mitigate these ...

role ensures network reliability, security, compliance, and alignment with wider business and digital transformation objectives. You will establish governance frameworks, performance standards, and vendor management structures that enable high-performing, secure, and cost-efficient network operations across the organisation. Key Responsibilities Governance & Framework Develop and maintain the Network Service … policies. Define network policies, standards, SLAs, KPIs, and reporting mechanisms. Chair service review boards and governance forums to drive accountability and transparency. Service Performance Management Monitor and report on service performance, SLA compliance, and incident trends. Drive continual service improvement initiatives to enhance availability and end-user experience. Oversee ...

Head of IT Operations in developing and maintaining a user-friendly IT knowledge base. Identify recurring issues and contribute to root cause analysis and problem management. Recommend and implement improvements to service desk processes and documentation.Review customer feedback and ticket data to identify trends and improvement opportunities. Maintain accurate … orientation with excellent communication skills. Working knowledge of Windows 10/11, Office 365, Active Directory, and common desktop applications. Experience using IT service management tools Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. ...