7 of 7 Process Management Jobs in the West Midlands

UK and European offices, ensuring exceptional service standards, strong client relationships, and continuous operational improvement. This is a hands-on leadership role that blends service delivery expertise, ITIL-driven process management, and people leadership. Key responsibilities of the role: Lead and manage support teams, driving a culture of accountability, collaboration, and innovation. Oversee ITIL-based service delivery, ensuring … compliance with ISO 27001 standards and develop risk mitigation strategies. Drive continuous improvement initiatives to optimise processes and enhance customer satisfaction. Experience required: 5+ years’ experience in service delivery management in SaaS, cloud, or enterprise software environments. Strong expertise in ITIL processes, incident management, and RCA. Proficient in Jira Service Desk, Power BI, and familiar with ISO … frameworks. Excellent communicator with proven stakeholder management and team leadership skills. Holds a relevant degree (IT, Business, or similar) – certifications such as ITIL, ISO 27001, PMP, or CSM are a plus. What’s on offer: A leadership role with real impact on client satisfaction and operational success. A collaborative and supportive culture where initiative and innovation are valued. Hybrid More ❯

working across the Engineering Delivery function, NPI and Product Care function reporting directly to the Head of Control and Protection Verification & Validation. This role includes developing department talent, engineering process management, provide technical guidance, mentoring, drive consistent design practices and common global processes for projects implementation and provide technical solution that meets the needs of NPI, Product Care … Description Essential Responsibilities: Providing strategic and tactical direction for Verification and Validation of HVDC Control and Protection System in collaboration with Grid and HVDC technology groups. Responsible for establishing process to assess, review and record the testing needs and boundaries of each project to ensure that the control system is verified to the maximum extent possible before leaving the … procedures and specifications for the Development of Integration System Tests, Full System Tests, and Factory Acceptance Tests and Commissioning Tests at site. Accountable for developing, maintaining and Preparing Test Management Plans & Solutions. Involved from the requirements phase, ensuring requirements are SMART and testable. Ensure the coordination of HVDC testing and validation process steps from Lab Testing, Factory System More ❯

Conduct regular performance reviews and craft personalised development plans. Organise impactful training sessions to sharpen both tech and soft skills. Deliver insightful reports on helpdesk performance and initiatives. ITIL Process Management Champion ITIL best practices across the helpdesk. Monitor KPIs and drive continuous service improvements. Ensure compliance and foster a culture of process excellence. Technical Expertise Provide … persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for More ❯

necessary deviation from standard solutions, and provide technical solution that meets the project delivery and Tender objectives. This includes the following: o Recruit and Developing Department talent o Engineering process management o Provide technical guidance. o Drive consistent design practices and common global processes for projects. o Interface with customers Job Description Essential Responsibilities Senior Control & Protection Engineering … conversion, modelling and verification. HVDC System in electromagnetic transient tools like PSCAD, EMTP-RV etc. Plant modelling in various simulation tools (MATLAB, RSCAD, PSCAD etc) and its verification. Project Management: Lead the planning and execution of control system projects from concept to deployment, including budget and timeline management. Ensure that project plans contain the necessary activities and studies required More ❯

disciplines within HVDC business. Solution and engineering centre (NPI, ITO, OTR and Product Care) in all aspects of HVDC Control & Protection system. This includes developing organisational talent and Engineering process management, provide technical guidance, mentoring, drive consistent design practices, common global processes for projects implementation and also provide technical solution that meets the NPI, project delivery and Tender … Strong interpersonal and leadership skills. Demonstrated ability to analyse and resolve problems. Demonstrated ability to lead programs/projects. Ability to document, plan, market, and execute programs. Established project management skills. Proven technical leadership in a complex system engineering development environment. Proactively serves on cross functional leadership teams; Makes decisions independently; Pulls in experts when needed. Demonstrates track record More ❯

building your network. It’s a challenging and demanding role, but arguably one of the most rewarding. You will build and develop client relationships through excellence in the recruiting process, including sourcing, selecting and screening candidates as well as managing the entire 360° recruitment cycle. The role will focus on responsive relationship management with candidates as well as … no time! The Role: Business development - Acquiring and developing client relationships and constantly seeking new opportunities in the market for business growth Talent acquisition: Sourcing, screening and interviewing candidates Process management: Managing the full 360° recruitment cycle from first contact until completion. Arranging interviews, feedback management, closing and post-placement follow up Research: Actively networking with candidates … Hardworking with a competitive edge Confident and articulate presentation the phone Social personality Self-motivated, ambitious and target driven Virtus Talent are here to guide you through the interview process, make sure you are fully prepared for interviews and coach you on how to get your transferable skills and traits across in the interview. We will aim to secure More ❯

aligned to a career pathway to help you develop in your role Autonomy to build your business against an ambitious growth plan The Role: Talent acquisition: Sourcing & interviewing candidates. Process management: Managing the full recruitment cycle from first contact until completion. Arranging and preparing candidates for interviews, feedback management, closing deals and post-placement follow ups. Research … with market news. The Requirements: Excellent interpersonal skills Financially motivated Competitive A sense of achievement Work ethic Self confidence Virtus Talent are here to guide you through the interview process, make sure you are fully prepared for interviews and coach you on how to get your transferable skills and traits across in the interview. We will aim to secure More ❯