3 of 3 Process Management Jobs in the West Midlands

modules and integrations. Preferred Requirements ServiceNow System Administrator Certification ServiceNow Implementation Specialist Certification Experience working with ServiceNow domains Primary Responsibilities Work closely with ITMS Process Architects, customer teams, Business Analysts, IT support teams, and other technical groups to ensure ServiceNow implementations are delivered in a controlled and predictable manner. … joint design sessions. Apply Agile/SCRUM methodologies throughout project execution. Leverage experience with scripting languages including AJAX, Jelly, and PERL . Apply strong process management and project management skills. Work with BCM (Business Continuity Management) and TPRM (Third Party Risk Management) modules. Mandatory Skills ...

Belfast or Birmingham city centre office with a hybrid workstyle. Key Responsibilities Provide strategic and operational leadership to the IT teams Team/Line management for the two managers and their staff, including performance reviews, coaching and objectives setting. Ensure end to end performance and availability of a fully … best practices for new or existing IT systems Provide hands on support and experience to the IT teams drawing from personal technical expertise. Supplier Management and Cost Management for cloud hosting and third-party IT services Implement process management best practices within the IT Operations teams. ...

alignment with business and ITIL best practices. This role requires strong hands-on ServiceNow administration and development experience, combined with excellent stakeholder engagement and process improvement skills. Key Responsibilities Monitor ServiceNow platform health and performance; apply patches and upgrades Troubleshoot and resolve platform-related issues, escalating to ServiceNow support … components Create and manage user roles, groups, and ACLs Maintain CMDB health, accuracy, and data integrity Implement and support ITIL best practices across service management processes Analyse existing processes and identify opportunities for automation and optimisation Support Agile/SCRUM delivery and iterative platform enhancements Maintain technical documentation ...