26 to 48 of 48 SLA Jobs in the West Midlands

networking infrastructure while minimising business impact. Develop & maintain documentation sets relating to areas covered by the role. Provide 'weekly/monthly' reporting of both SLA and performance of the networking infrastructure. Working within the team to provide support of other areas of the infrastructure where appropriate. Vulnerability/Patch Management more »

members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals. Who you more »

Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk more »

A large national FM and maintenance company are looking for an experienced Multi skilled maintenance engineer-electrical biased to be based near to few Static Site in Coventry. This is a fantastic role for the right person to join an more »

A large national FM and maintenance company are looking for an experienced Multi skilled maintenance engineer-electrical biased to be based near to few Static Site in Evesham. This is a fantastic role for the right person to join an more »

that you would not normally have access to in any other MSP. You'll be asked to uphold the high standards defined by the SLA, whilst also having the opportunity to grow and develop you craft in a business that will support you and push you to be the best more »

configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically more »

security of the networking infrastructure while minimising business impact. Develop & maintain documentation sets relating to areas covered by the role. Provide reporting of both SLA and performance of the networking infrastructure. Work within the IT team to support other areas of the infrastructure where appropriate. Vulnerability/Patch Management & Reporting more »

solved or escalated to the correct members of the IT team. You will be required to be aware of and stick to the Service Level Agreement and ensure that you do all in your power to meet these service levels. You will provide support to bespoke software and hardware devices more »

configuring SQL *Knowledge of a help desk system and managing service requests/incidents/problems *Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) *Establish good working relationships with clients and project teams *Customer communication skills, both verbal and written *Provide politically more »

Replicating where necessary customer experiences within the internal environments Raising issues with the development team where necessary Tracking and ensuring that customer expectations and SLA’s are being met Escalating any items that fall outside expected SLA internally to your line manager or their deputy Application Support: Work with the more »

qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - UK Driving License and eligibility more »

qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - UK Driving License and eligibility more »

Replicating where necessary customer experiences within the internal environments Raising issues with the development team where necessary Tracking and ensuring that customer expectations and SLA’s are being met Escalating any items that fall outside expected SLA internally to your line manager or their deputy Application Support: Work with the more »

Accurately capture and retain data from customers on product enquiries and faults into the company systems, enabling replacements to be issued within agreed department SLA Understand people and can effectively manage expectations over the phone and via email and social media Provide first line support and advice to customers using more »

issues remotely and provide them with effective solutions to ensure a positive outcome - Troubleshoot hardware issues and ensure cases are logged within the specified SLA - Escalate calls with advanced technical queries to the appropriate team - Arrange for the replacement of faulty hardware to be delivered to the customer - Schedule site more »

within a Service Desk environment delivering remote support to corporate clients Understanding of Incident/Request management and ticket handling Experience of working to SLA's and KPI measures Experience of using/contributing to a Knowledge base Understanding of ITIL is beneficial Strong interpersonal and relationship building skills. The more »

including troubleshooting and asset management. Key Responsibilities: First point of contact for internal IT inquiries and issues. Logging and resolving requests and incidents within SLA timeframes. Providing professional customer support remotely and in person. Administering and supporting IT solutions like Active Directory, Office 365, D365, and more. Managing user accounts more »

such ICT equipment conforms to the appropriate safety standards ** As part of the server team, you will ensure support requests are handled within agreed SLA timeframes and followed ITIL framework best practices. ** Utilising resources effectively and efficiently to achieve a quality service for the organisation ** Support and supervise more junior more »

support to the business through management of incidents and service requests raised through IT Service Desk. Ensure Service Desk tickets are resolved within target SLA and all Service Desk processes are followed. Provide remote and desk-side support to end users. Support both business and IT projects. Assist in ensuring more »

queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Troubleshooting and Issue Resolution: Investigating and troubleshooting technical issues relating to the HR System; collaborating with more »

1st line technical support. The Role: Providing remote 1st line technical support to customers To provide troubleshooting of hardware issues and log cases following SLA To escalate calls with advanced technical queries appropriately To organise the replacement of faulty hardware to be sent to the customer To schedule client site more »

qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - UK Driving License and eligibility more »