IT Service Management Lead
- Hiring Organisation
- Understanding Solutions
- Location
- Warwick, England, United Kingdom
Management processes Experience coordinating Major Incidents and Change Management Experience with Problem Management and Continual Service Improvement Knowledge of Service Catalogue and Request Management Experience using enterprise ITSM platforms (Remedy, ServiceNow or similar) Strong stakeholder and supplier management skills Excellent communication and reporting abilities Comfortable … Lead Major Incident coordination and stakeholder communications Support Problem Management and root cause improvement initiatives Maintain and improve Digital Workplace and Service Catalogue offerings Work closely with Service Desk, Security and third-party suppliers Produce operational reporting and customer satisfaction metrics Improve data quality across ...