1 to 17 of 17 Service Management Jobs in the West Midlands with Remote Work Options

essential and of a high priority in this position. Working directly with the Head of Architecture and Design, this will be a key senior management position within IT Services, taking a leading part in the selection and delivery of digital environments. Key Responsibilities Responsible for Technical Leadership and influencing … member of the architecture team reporting to the Head of Architecture and Design. Required Knowledge, Skills, Qualifications, Experience Technical/scientific and/or management/supervisory role in a specialist area. A higher degree may also be held. Where no equivalent qualification is held a proven track record … architecture and using APIs. A broad technical background in IT, covering operating systems, databases, integrations, cloud-based Software/Platform/Infrastructure-as-a-Service, business continuity and information security. ITIL Service Management Processes and understanding of the full SDLC James Andrews Technology is acting as an more »

both software and hardware platforms. Location: Birmingham Length: Permanent, full-time Environment: 50% hybrid working Responsibilities: Performs appropriate triage activities to support response within service level agreements. Ensures timely and accurate updates to support tickets. Responsible for ensuring any issues or concerns with support service levels are escalated … application solutions. Proven excellent customer communication and relationship building skills, with the ability to liaise at non-technical and technical level. Experience of a Service Management Framework (ITIL) would be advantageous but not essential. An inquisitive mind-set and a desire to learn. more »

Category Manager 3 month Rolling Contract Inside IR35 Solihull based - Hybrid Key Skills required: Previous experience working in a sourcing, buying, commercial or contract management role, preferably in the IT category. Understanding of IT contracts - SAAS/IAAS/Cloud Hosting/Azure or AWS. This position requires expertise … in contract management, specifically in dealing with IT contracts, service reviews, and service management. An understanding of SAP, or equivalent ERP system. Legal knowledge of supply contracts, and the ability to negotiate and agree terms & conditions. A collaborative team player with good influencing skills. Sound commercial acumen … products/services. Manage supply risk and implement corrective actions. Contribute to targeted savings and handle contract or supplier-related issues. Develop and maintain service review regimes for suppliers/partners. Support changes to contracts and new contract introductions. Drive performance improvement plans for Partners & Suppliers. Manage escalations, remediation more »

IT Business Partner facilitates engagement with business stakeholders to ensure the operational and developmental needs of the business are fed through the Delivery Integration & Management functions, to enable effective prioritisation decisions to be made and incorporated into department plans. Youll be responsible for effectively communication with business stakeholders, sharing … facilitate and deliver business outcomes Business analysis (IT operations). Ability to investigate problems and opportunities in existing processes and create recommendations for improvements Service Management Framework knowledge. You know about the product life cycle and/or capability elements of ITIL (Information Technology Infrastructure Library) Strategic thinking. … fit into the wider technical landscape. User focus. Ability to identify, understand and champion the needs and the desires of the product end-user Service focus. Ability to see the bigger picture by taking groups of services and investigating how to get the best of underlying services. Knowledge: Knowledge more »

highly skilled technical support professional seeking a challenging role that allows you to showcase your expertise and contribute to an efficient and effective customer service experience? If so, we have an exciting opportunity for you! The Role: As a Specialist Technical Support Level 3, you will be an integral … environments and Business applications. Experience Required: To excel in this position, you should possess: ICT (Level 5) professional qualification or equivalent ICT qualification. Professional Management qualification (Level 5), or equivalent. ITIL certification in IT Service Management, or similar. Knowledge and understanding of Industry Best Practice and relevant more »

solutions for household names this Solution Architect will play a key role in building and delivering client roadmaps working closely with pre-sales and service management colleagues to ensure the products capabilities are communicated and maximised resulting in a cohesive, dynamic solution innovation. Answering directly into a board … of ServiceNow plus a wider understanding of ITSM - Extensive client facing experience with the ability to design and deliver end to end enterprise level service management solutions - Ability to create engaging solution design and demos for clients - Excellent presentation and non-technical stakeholder engagement skills - A historic background … in enterprise software development would be a plus - Any additional service management platform exposure would be useful - 4me, Jira Service management, solarwinds etc In return This Solution Architect will receive - £80,000 - £90,000 base salary - 10% bonus - Car allowance - Share options - Long term remote working more »

solutions for household names this ServiceNow Consultant will play a key role in building and delivering client roadmaps working closely with pre-sales and service management colleagues to ensure the products capabilities are communicated and maximised resulting in a cohesive, dynamic solution innovation. Answering directly into a board … of ServiceNow plus a wider understanding of ITSM - Extensive client facing experience with the ability to design and deliver end to end enterprise level service management solutions - Ability to create engaging solution design and demos for clients - Excellent presentation and non-technical stakeholder engagement skills - A historic background … in enterprise software development would be a plus - Any additional service management platform exposure would be useful - 4me, Jira Service management, solarwinds etc In return This ServiceNow Consultant will receive: - £80,000 - £90,000 base salary - 10% bonus - Car allowance - Share options - Long term remote working more »

and CI/CD. Experience with API's Azure devops Bonus Points for: A good eye for UX/UI. Previous experience with IT service management tools like ServiceNow. WHO ARE CONVERGENCE GROUP? No Corporate Red Tape: We're a privately-owned company, free from the shackles of … apart. It's the way we're doing it that's revolutionary. We're changing the game by taking the pain out of infrastructure management, letting our customers focus on what truly matters. Growth: Our business is flourishing, and we're poised for substantial growth. We need exceptional people more »

Digital Services Manager Operational Technology Hybrid - Birmingham/Manchester/Leeds/Bristol with some travel The Digital Service Manager - Operational Technology is accountable for the service strategy, design, operation, and continuous improvement for nominated National Highways Digital Services with overall accountable across all aspects to operate the … nominated Digital Service and employed Capabilities (people, process, technology, suppliers, and data/information). You will lead a team of service delivery professional and work with Service Managers, Portfolio and Capability Owners, Centres of Excellence and Suppliers to ensure that the digital service business goals … are met and will authorise changes to service provision, strategy and contribute to audit, risk evaluation and adherence to standards. This is a hybrid role which can be based from one of the following National Highways offices - Birmingham, Manchester, Leeds or Bristol (40% office based) and will include some more »

engage with stakeholders at all levels. Day-to-day of the role: Act as the first point of contact for suppliers from a contracts management perspective. Structure, schedule, and attend regular service review meetings with suppliers and IT Service Department members to maintain good relationships and meet … service objectives. Maintain a record of performance against KPIs for each supplier, identifying service improvement opportunities and addressing obstacles impacting service delivery. Work closely with senior managers to maintain the Supplier and Contracts database. Assist the ICT Contracts & Software Assets Manager with the in-year contract management … technical and performance meetings and the annual contract review and negotiation process. Required Skills & Qualifications: Significant experience in Supplier Management. Extensive knowledge in performance Management: Service Level Agreements, Key Performance Indicators, and Continual Service. Hands-on experience within complex ICT Service environments. Familiarity with IT Service more »

and Senior Information Risk Owner are assured that the strategy is being delivered. The role will be placed within the Information Governance and Records Management Service with a strong link to the Digital Team within the Trust including regular meetings and work reviews relevant to supplier assurance and … Tests are scheduled, reviewed and reports compiled. Attending a variety of meetings as required, including Cyber Security meetings, Information Governance meetings/Steering Group, Service Development meetings. Support in preparing reports. Logging and reviewing SMT Tickets, assisting the Information Governance Team in monitoring, managing and actioning tickets. Maintaining lists … and progression Excellent NHS Pension scheme Generous maternity, paternity and adoption leave Options for flexible working Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave Extensive Health and Wellbeing support and resources If you work in our community more »

Lead the daily interaction with the Customer representatives. Responsible for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver groups service level management. … Recognize and develop technical and financial optimization potentials or post-market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence more »

services. They are looking for a Network Engineer with excellent communication skills to develop long-term roadmaps for the organisation. The role Networks Standard Service - Technical Lead is responsible for the overall architecture, high level design and engineering configuration of the Networks Standard Service, working with suppliers and … continually review the technology currency and deployments to assure fit for purpose and performance. This role works from idea (from the business), developing the service high level technical solution through the introduction process, gathering and prioritizing business and customer functional and performance requirements and working closely with Operations, Service Management and Partners to deliver business winning services. They develop the Networks Standard Service technical design by working with the Standard Service Manager, aligned Solution Leads, and the Business to gather functional and performance requirements, determining technical specifications, identifying financial costs to the Networks Standard Service more »

bases in Worcester or Hereford. There is also an expectation of occasional travel to events. Main duties of the job Commission and manage IT service delivery partners, ensuring service delivery contracts and SLAs meet required standards and policies Develop and implement technology strategies to support the ICB and … information security policies and standards Lead on technology-based change and improvement programmes of work including development of business cases, funding bids, planning and management of project and programme teams to deliver Drive innovation and change in order to maintain and improve standards, ensure value for money and fit … solutions, products and services About us This role supports the business in driving transformation as well as value for money in planning, commissioning and service delivery. This role is designed to build a combination of subject matter expertise and technical skills to develop a strong service delivery. The more »

Role: IT Service Architect Day rate: £650 pd - £700 pd (Inside IR35) Duration: 3 - 6 months Location: Remote working with 1 day per week onsite in Warwickshire We are currently recruiting for an accomplished IT Service Architect on a contract basis for a large scale financial services organisation … technologies to align with enterprise models and capabilities. You will be able to demonstrate significant experience in IT architecture, with knowledge of Application Portfolio Management, IT Operations, Service Management, Security, systems, processes, and best practice whilst having a broad experience across all aspects of IT Infrastructure and … service. Skills, knowledge and experience required for the role: Extensive experience in IT Service Management Architecture & Design ServiceNow Configuration and Asset Management Six Rs application portfolio assessment IT Service Discovery Tooling and dependency mapping Migration experience - Ideally experience of migrating services in to Cloud. TOGAF ITIL more »

expanding IT services division as they expand their portfolio of services. Role purpose: This is a combined operational based position operating within the IT Service Management team Many of the responsibilities are general, however working knowledge of the ITIL Change and Configuration Management processes are crucial to … the success of the role To support the IT Change & Configuration Management function to help reduce risk, improve implementations, record CIs, and effect system changes smoothly Experience required: Significant and recent experience in a IT Change & Configuration Manager role Familiarity with helpdesk ticketing systems (ITSM tools) Experience of ITSM … HALO is essential ITIL Foundation qualified Good all-round knowledge of IT Applications/Infrastructure Experience of CMDB Data modelling and reporting Strong customer service orientation, good communication, teamwork, and interpersonal skills Attention to detail and the ability to manage multiple priorities and stakeholders in a fast-paced environment more »

the delivery of digital services for connected roads, smart cities and future. I am looking for a graduate that would be interested in project management, thought leadership, consultancy, design, testing, commissioning and supervision, applied across the full lifecycle of digital projects. Role Digital Graduate, ideally based in the Birmingham … a multi-disciplinary transport technology team. Your studies and practical experience will ideally encompass one or more of the following areas: Information Technology IT Service Management Enterprise Architecture Information and Cyber Security Data analytics and presentation Communication networks Practical application of the above in a highways or transportation more »