2 of 2 Remote Support Analyst Jobs in the West Midlands

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide … 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯

Exciting Career Opportunity! Join Our Growing Team as a Support Analyst! 🚀 📍 Location: Birmingham, UK (Hybrid role - Office-based with some travel to customer sites) 💼 Salary: £28,500 (rising to £30,500 after training period) Are you ready to take on a new opportunity and solve technical problems in the world of SaaS and insurance? We're looking for … a Support Analyst to join a strong and motivated team! 🌟 🔍 What You'll Do: 🛠️ Troubleshoot and resolve customer queries and technical issues 💡 Provide advice on optimising system functionalities for users 📝 Help customers configure the system to meet their specific business needs 🤝 Build professional relationships by offering ongoing support 🧑‍💻 Work with internal teams to test and enhance system … performance 🌱 Career Development: Structured career path with regular feedback and clear targets 📈 Opportunities for growth into Senior or Lead Analyst roles Early responsibility for mentoring and guiding colleagues 💼 Who We're Looking For: A degree holder (2:1 or above) in an analytical field (e.g., Maths, Economics, etc.) 📚 Strong A-Level results 🎓 Excellent problem-solving and communication skills 💡 Ability More ❯