Support Analyst Jobs in the West Midlands

Support Analyst
England > West Midlands

The median Support Analyst salary in the West Midlands is £30,000 per year, according to job vacancies posted during the 6 months leading to 18 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
18 May 2025
Same period 2024 Same period 2023
Rank 125 157 163
Rank change year-on-year +32 +6 -22
Permanent jobs requiring a Support Analyst 78 92 106
As % of all permanent jobs advertised in the West Midlands 1.79% 1.23% 1.69%
As % of the Job Titles category 1.96% 1.31% 1.88%
Number of salaries quoted 72 72 95
10th Percentile £26,250 £23,500 £24,035
25th Percentile £28,000 £26,250 £26,250
Median annual salary (50th Percentile) £30,000 £34,000 £32,500
Median % change year-on-year -11.76% +4.62% +14.04%
75th Percentile £42,813 £40,625 £39,125
90th Percentile £55,000 £52,500 £43,750
England median annual salary £35,000 £35,000 £34,580
% change year-on-year - +1.21% +6.40%

All Permanent IT Job Vacancies
West Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 3,977 7,037 5,639
% of permanent jobs with a recognized job title 91.13% 94.34% 90.14%
Number of salaries quoted 1,770 5,264 3,228
10th Percentile £28,822 £26,250 £30,000
25th Percentile £35,000 £35,000 £38,966
Median annual salary (50th Percentile) £52,365 £50,000 £52,500
Median % change year-on-year +4.73% -4.76% +5.00%
75th Percentile £65,000 £63,500 £67,500
90th Percentile £77,500 £77,500 £78,750
England median annual salary £56,500 £53,000 £60,800
% change year-on-year +6.60% -12.83% +1.33%

Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for Support Analyst in the West Midlands

Support Analyst
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing Support Analyst in the West Midlands.

Salary trend for Support Analyst in the West Midlands

Support Analyst
Salary Histogram in the West Midlands

Salary distribution for jobs citing Support Analyst in the West Midlands over the 6 months to 18 May 2025.

Salary histogram for Support Analyst in the West Midlands

Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the West Midlands region over the 6 months to 18 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Birmingham +55 33 £39,000 +9.09% 5
Staffordshire +3 15 £28,000 -4.27% 1
Warwickshire -12 9 £30,000 -6.60% 1
Shropshire - 6 £28,500 - 1
Worcestershire +23 4 £30,500 -8.96% 2
Dudley - 4 £30,000 -
Solihull +4 2 £22,500 -6.25% 1
Coventry -9 2 £27,000 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 18 May 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Support Analyst in the job title.

1 32 (41.03%) Social Skills
2 28 (35.90%) Microsoft 365
3 27 (34.62%) Microsoft
4 26 (33.33%) Windows
5 23 (29.49%) Microsoft Office
6 22 (28.21%) Customer Service
7 21 (26.92%) Active Directory
8 19 (24.36%) SAP
8 19 (24.36%) Data Security
9 17 (21.79%) Degree
9 17 (21.79%) Analytical Skills
10 15 (19.23%) SharePoint
11 14 (17.95%) Azure
12 13 (16.67%) Time Management
12 13 (16.67%) SAP HCM
12 13 (16.67%) ABAP
12 13 (16.67%) SAP HR
12 13 (16.67%) Change Management
12 13 (16.67%) SAP Payroll
12 13 (16.67%) SAP Fiori
12 13 (16.67%) SuccessFactors
12 13 (16.67%) GDPR
12 13 (16.67%) SAP S/4HANA
12 13 (16.67%) Problem-Solving
13 12 (15.38%) Apple
14 11 (14.10%) Asset Management
14 11 (14.10%) Incident Management
14 11 (14.10%) Entra ID
15 10 (12.82%) Dynamics 365
15 10 (12.82%) Windows Server

Support Analyst Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (19.23%) SharePoint
2 9 (11.54%) Microsoft Exchange
3 2 (2.56%) IIS
4 1 (1.28%) Exchange Server 2010
4 1 (1.28%) Exchange Server 2013
4 1 (1.28%) WordPress
Applications
1 23 (29.49%) Microsoft Office
Business Applications
1 13 (16.67%) SAP HCM
1 13 (16.67%) SAP HR
1 13 (16.67%) SAP Payroll
1 13 (16.67%) SAP S/4HANA
2 8 (10.26%) Dynamics NAV
3 6 (7.69%) Remedy ITSM
3 6 (7.69%) SAP ERP
4 2 (2.56%) Oracle Applications
4 2 (2.56%) Oracle EBS
Cloud Services
1 28 (35.90%) Microsoft 365
2 14 (17.95%) Azure
3 13 (16.67%) SuccessFactors
4 11 (14.10%) Entra ID
5 10 (12.82%) Dynamics 365
6 8 (10.26%) Power Automate
7 4 (5.13%) Power Platform
7 4 (5.13%) PowerApps
8 3 (3.85%) OneDrive
Communications & Networking
1 10 (12.82%) DHCP
1 10 (12.82%) TCP/IP
2 9 (11.54%) Wi-Fi
3 8 (10.26%) Firewall
4 6 (7.69%) LAN
4 6 (7.69%) VPN
4 6 (7.69%) WAN
5 4 (5.13%) DNS
6 1 (1.28%) Internet
6 1 (1.28%) Remote Desktop
Database & Business Intelligence
1 1 (1.28%) Power BI
Development Applications
1 4 (5.13%) JIRA
General
1 32 (41.03%) Social Skills
2 17 (21.79%) Analytical Skills
3 6 (7.69%) Telecoms
4 5 (6.41%) Documentation Skills
5 3 (3.85%) Finance
6 2 (2.56%) Retail
7 1 (1.28%) Inclusion and Diversity
7 1 (1.28%) Law
7 1 (1.28%) Organisational Skills
Libraries, Frameworks & Software Standards
1 13 (16.67%) SAP Fiori
2 3 (3.85%) Oracle Fusion
3 2 (2.56%) .NET
3 2 (2.56%) Middleware
4 1 (1.28%) ODBC
Miscellaneous
1 7 (8.97%) Driving Licence
2 5 (6.41%) Management Information System
3 2 (2.56%) Analytical Mindset
3 2 (2.56%) Data Protection Act
4 1 (1.28%) Enterprise Software
4 1 (1.28%) Onboarding
Operating Systems
1 26 (33.33%) Windows
2 10 (12.82%) Windows Server
3 6 (7.69%) Apple iOS
3 6 (7.69%) Mac OS
4 3 (3.85%) Linux
5 1 (1.28%) Windows 10
Processes & Methodologies
1 22 (28.21%) Customer Service
2 19 (24.36%) Data Security
3 13 (16.67%) Change Management
3 13 (16.67%) Problem-Solving
3 13 (16.67%) Time Management
4 11 (14.10%) Asset Management
4 11 (14.10%) Incident Management
5 9 (11.54%) ERP
5 9 (11.54%) ITIL
6 8 (10.26%) Problem Management
7 7 (8.97%) Collaborative Working
8 6 (7.69%) Analytics
8 6 (7.69%) ITSM
8 6 (7.69%) Mobile Device Management
9 5 (6.41%) Biology
9 5 (6.41%) Chemistry
9 5 (6.41%) Computer Science
9 5 (6.41%) Mathematics
9 5 (6.41%) Physics
9 5 (6.41%) Psychology
Programming Languages
1 13 (16.67%) ABAP
2 10 (12.82%) SQL
3 5 (6.41%) C#
4 1 (1.28%) VB
Qualifications
1 17 (21.79%) Degree
2 6 (7.69%) ITIL Certification
3 5 (6.41%) MCSA
3 5 (6.41%) MCSE
3 5 (6.41%) Microsoft Certification
Quality Assurance & Compliance
1 13 (16.67%) GDPR
2 4 (5.13%) SLA
System Software
1 21 (26.92%) Active Directory
2 6 (7.69%) BitLocker
2 6 (7.69%) Firmware
Systems Management
1 7 (8.97%) Microsoft Intune
2 6 (7.69%) SCCM
3 1 (1.28%) Norton AntiVirus
Vendors
1 27 (34.62%) Microsoft
2 19 (24.36%) SAP
3 12 (15.38%) Apple
4 6 (7.69%) HP
4 6 (7.69%) McAfee
4 6 (7.69%) MobileIron
4 6 (7.69%) Remedy
5 5 (6.41%) Google
6 3 (3.85%) Oracle
7 1 (1.28%) ServiceNow
7 1 (1.28%) Sophos
7 1 (1.28%) Symantec